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Business Profile

Photo Finishing

Photobucket.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Finishing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Photobucket was a service that offered to store your photos free of charge. It had been a while since I had accessed the account. I kept receiving emails telling me that my account was going to be deactivated unless I started paying. All I wanted to do was get my property back. When I log in they will not allow access to your property unless you send them credit card information so that they can charge you. I think it's called extortion. Why should I pay for my own property when they told me I could store my images for free. All I want to do is get my images back. I should not have to pay for this. This is a scam in my opinion! Now they are holding images that are very near and dear to me and my family hostage.

    Business Response

    Date: 04/28/2023

    Hi there,

    Thank you for your concern.

    Photobucket's Terms of Use have changed. If the customer had a free account containing more than 250 images or using hosting, the customer will no longer be able to access your account or images without a subscription. The customer can read more about our Terms of Use here:
    *****************************************************

    To remove all restrictions from the account, we advise that the customer purchases the subscription recommended through the purchase button on the locked page when they sign in. The recommendation is based on the current account usage. Renewal can be canceled at any time.

    Please let me know if you have questions.

    Thank you.

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a letter of complaint to Photobucket because their website would not let me change my form of payment for over a month. So, they said they were working on the website and would cancel my subscription and refund my credit card so I may change my form of payment. They stated this in an email on March 23'rd, 2023. I repaid for a subscription with a different card but I never received a credit back to my original form of payment. I contacted them a 3rd time and was told that it was refunded back to my card. My credit card company just informed me today April 10th, 2023 that they have never received a refund from them.

    Business Response

    Date: 04/14/2023

    Hi there,

    Thank you for your concern. On March 26, 2023, a refund was issued for the customer's payment to the card ending in ****. Once the refund was issued from our company, we do not have any visibility on when the refund will post in the customer's account. They will need to talk to their credit card company for further information as our billing processor successfully issued the refund.

    Please have the customer contact us if they need further assistance.

    Thank you.

    Customer Answer

    Date: 04/21/2023

     
    Complaint: 19919294

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent Credit Card charge

    Business Response

    Date: 03/22/2023

    Hi there,

    Thank you for your concern. I am unable to find a subscription with the information that the customer provided. Please contact us at *********************** so we can further assist you with your account.

    Thank you.

  • Initial Complaint

    Date:01/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has taken money from my account for an annual fee with absolutely no notice or reminder beforehand in order for me to choose whether or not to continue membership. Every other business on the planet gives reminders because they value their customers and want high satisfaction ratings. I don't even recall agreeing to an annual plan, I had agreed to monthly and never paid annually before so there has been no authorization to my knowledge of $86.28 being taken from me. I want a full refund. No contact information to be easily found on their site so filing this complaint to try to resolve this matter.

  • Initial Complaint

    Date:12/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Photobucket auto charged my card for a service I am not using. I reached out promptly (a few days) and they are refusing to refund the amount for an unused service. I was charged for an entire year. At minimum an 11 month refund should be given for unused services

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was illegally charged for a service I did not authorize I am hoping I was not charged last year will look into it then I went back on to photvbucket find pics from 12 years ago Refund to my PayPal is needed

    Business Response

    Date: 09/02/2022

    Hi there,

    Thank you for your concern. In this case, the user contacted our support team in regards to their annual subscription on August 18, 2022. We advised that our subscription services are set to automatically renew. We cancelled the automatic renewal for their subscription and advised that we cannot issue a refund since the request for a refund was not asked within 48 hours of the initial payment.The payment was on July 21, 2022 which is past our refund period.

    Please have the user contact support if there are any other concerns or questions regarding this matter.

    Thank you.

    Customer Answer

    Date: 09/05/2022

     
    Complaint: 17735368

    I am rejecting this response because:

    i never authorized RBIs to be subscribed to in first place . I regained access to my acct that was free never authorized any type of payments to be taken out 

    I dont use my PayPal all time so I would never have known till I looked at the charge 

     

    I will file in small claims court if need be on top of additional damages 
    And fyi I went in to the account to Cancel it because someone unwillingly subscribed me to it 

     

    Sincerely,

    *********************

    Business Response

    Date: 09/09/2022

    Hi there,

    Thank you for your response. The subscription was purchased in July 2021 and like many other subscriptions, ours are set to automatically renew. Their PayPal account has been associated with this subscription since it was purchased in July 2021. With PayPal, transaction receipts are sent after every charge so the user would have one from July 2021 with the purchase of the subscription as well.

    A member from our Support team cancelled the automatic renewal on August 18, 2022 in ticket number *******. The user will no longer be charged after their subscription has expired, which is on July 21, 2023.

    We will not issuing a refund due to our refund policy.

    If the user has any further concerns, please have them contact our support team.

    Thank you.

    Customer Answer

    Date: 09/13/2022

     
    Complaint: 17735368

    I am rejecting this response because: I never authorized to be billed for any type of billing and will go on to file a small claims court case 

    as I never authorized any purchase in July  of 2021 or July 2022

    Sincerely,

    ***************

Photobucket.com, Inc. is NOT a BBB Accredited Business.

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