Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21524647
I am rejecting this response because: I attempted to set up a payment plan and they rejected it. Their staff has been extremly difficult to work with
Sincerely,
*******************************Customer Answer
Date: 04/10/2024
Complaint: 21524647
I am rejecting this response because: I attempted to set up a payment plan and they rejected it. Their staff has been extremly difficult to work with
Sincerely,
*******************************
Business Response
Date: 04/10/2024
We did replace **************************** roof in September of 2023. Our project manager, ******************* verified the worksite was clean and free of nails to the best of our ability. on 10/25/2023 our office filed for a final inspection with the city of Lakewood. Over the next several months the city postponed and cancelled multiple attempts to complete the inspection. Unfortunately, we cannot control when the city decides when they can perform the inspection. Our project manager was under the impression the city of Lakewood had performed the inspection when he informed ************************ it was completed. We admit the first inspection required minor adjustments to the roof, which we performed successfully resulting in the final inspection passing. *********************** never informed Bear Brothers Roofing or our Project manager of any debris or any injury his dog may have suffered until we received this complaint. For 6 months we have requested ************************ pay his balance and even offered him a payment plan. Upon reaching out to ************************ he displayed no interest in fulfilling his obligation either by paying in full or setting up a payment plan. In *******************************, was extremely rude to our Operations Manager and ended the conversation abruptly by hanging the phone. Our lien represents total payment due which includes the discount he was offered should he have paid in full. Bear Brothers Roofing takes great pride in customer service and has been one of the most important aspects in the past 25 years we have been in business.Initial Complaint
Date:09/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** from Bear Brothers said he would do the repairs. I will let you know if they don't follow through thanksBusiness Response
Date: 09/27/2022
This homeowner's issue has been resolved. The roof was completed 4 years ago and the roof passed the final inspection completed by the city. There were no issues. Since then, a small, cosmetic issue arose and Bear Brothers is addressing it, at no cost to the homeowner. Her initial sales rep is longer longer with the company and there was some confusion between her and the new rep assigned to assist her. The owner of the company made a special visit out to address her concerns since then and all parties have come to a mutual agreement.
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