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Business Profile

Screen Printing

Denver Screen Print & Embroidery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Printing.

Complaints

This profile includes complaints for Denver Screen Print & Embroidery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Denver Screen Print & Embroidery has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      StormyRay by ****** contracted Denver Screen Print and Embroidery to screen print 150 garments. These garments were sent directly to DSPE from the manufacturer. On 8/25/22 2 employees of DSPE and 1 employee of StormyRay by Stormy unboxed and check the inventory. 0 was flawed and sent to production. On 8/29/22 StormyRay by ****** visited DSPE to pick up the printed inventory. This was checked by StormyRaybyStormy and 2 employees of DSPE. 39/150 garments were flawed. DSPE refused to reimburse StormyRay by ****** for the loss in the garments. StormyRay by ****** was then charged a fraudulent charge by DSPE on the credit card used to pay the initial invoice. StormyRay by ****** didn't authorize any charges other than the initial invoice. StormyRay by ****** as video evidence.

      Business Response

      Date: 09/01/2022

      To Whom It May ************

       

      Thank you for your e-mail and for bringing this issue to my attention. Both the sales representative and I were absent from work yesterday and today was when the issue was brought to my attention.

       

      Im very sorry to hear this client was unhappy with the job we produced for her. We pride ourselves in excellence, both in the printing we provide and the service we give. I have personally inspected the garments rejected by *********************** and have found one garment that might have (what looks like) a water **** on it but frankly, any other blemish-looking **** is a normal part of the fabric of these garments. I do not see where our company did anything wrong in our process. Also, to say we refused to issue a refund is not quite correct; we simply needed some time to investigate the matter. Upon said investigation, we discovered that the agent who helped ************* misread her invoicing process and indeed, ran her card for the entire amount rather than the 50% balance she actually owed. We have issued her credit card a credit today of the $900 overcharge (please see the screen shot of her account below).

       

      Again, I apologize for the overcharge, but would still like to speak with ************* regarding what she thinks is wrong with the garments she returned. Please feel free to contact me with any further questions or concern.

       

      Sincerely,

      ***************

       

    Denver Screen Print & Embroidery is NOT a BBB Accredited Business.

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