Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total paid $79,700 Left 70 feet of trench several inches deep unfilled, didnt put the stone path back or reseed the grass that had been destroyed. This cost many hours of time and effort to fix.Left a down spout drainpipe emptying directly into a footing for the pergola. This cost a couple of hours of digging to relocate the pipe and $30 popup to resolve.I had to supply a properly rated and safe DC disconnect. I was not reimbursed the $120 for this, it also saved RedRocks the time it would have taken to both order from a supply house and reschedule a visit from the master electrician and his helper.Both brackets for the Tesla Powerwalls were installed an inch and a quarter too low and only secured to the drywall. This left the Powerwalls in a situation where they were quite likely to fall off the top of the brackets and topple into the garage. This cost several hours of work to unwire the power walls, remove them, correctly install the brackets, install the PowerWalls, rework the conduit, rewire the Powerwalls.There are two strings of solar panels for this install, each has a positive and negative feed to the PowerWalls. RedRocks used two red wires for one string and two black wires for the other. It cost a couple of hours and some DC connectors to rewire.Each string requires Tesla MCI rapid shutdown devices every three panels. It turned out one had two and the other just one. The fix was installing three additional MCIs after spending more than an hour looking at all the wiring to identify this safety ********* two DC junction boxes the wires has been joined together by twisting and wire nuts. This is acceptable from a code standpoint but is not best practice. This is another safety issue; DC arcs are the primary way solar systems set houses on fire. It was fixed in less than an hour using copper ferule crimps. RedRocks promised $1000 as a token compensation for inconvenience. This payment did not have any conditions attached to it but was never made.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/29/2024, I signed an agreement with Redrocks ****************************** they were supposed to install 14 solar panels, and I was going to be able to save on my electricity bill. To date, 11/12/2024, the solar panels were installed, but according to them they are not generating any electricity, so I have been paying my regular electric bill plus the solar panels. No one has gone to my house to check what the problem is. I call Redrocks and they do not want to talk to me no more, they said it is a problem that the electric company has to check, in this case, **** **********************. ******************************* installed the solar panels, but they never checked if they were working or not. I am paying for a service that I have never received. I need help so either Redrocks ***************************** or **** ********************** make sure the solar panels are in working order.

  Business Response

  Date: 12/09/2024

  I have sent technicians several times to his property - with photographic evidence that the system was working each time we left.  Our technicians were there Oct 3rd, Nov 13th, 19th, and 25th also.  
  
  The client was told several times during the sales process that his system would only cover 50% of his needs.  I have several separate conversations with him about this with multiple witnesses and all documents I left showed his current usage exceeded his system.  He promised to "reduce his energy needs."  
  
  The client performed work without a permit on this project outside of our installation.  He also requested us to install additional electrical work outside of the permit and contract.  We have refused to comply and will not perform unpermitted work. 
  Respectfully,
  
  ****** *****
  ************
  President & CEO

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by Redrocks solar over a year ago about the installation of a solar system. They ran the financing and everything came back great. I waited and waited without a response for install. After multiple attempts to reach out for an update they finally started the install. The problem is they waited so long the financing expired. Through their salesman they decided to continue the install and run financing when complete. I was no longer eligible at that point. ****** and her team let it sit in Limbo for months with the equipment installed. I was extremely pressured to sign a new contract with in-house financing on 7-13-2023. Over a year later it is still not complete. Ive been accused of hindering the access to my property, this is not the case. Ive got messages and the email chain from the beginning of this project. Never do business with this company. Steer clear. I will be seeking legal counsel to get rid of this cancer. I have countless messages proving the incompetence of this company.

  Business Response

  Date: 08/16/2023

  *************************** did not start working with Redrocks Roof and Solar until December of 2022.  I was told verbally multiple times by the sales rep involved and ********************** that funding had already been vetted and taken care of.  ************************** credit was in fact not good enough to qualify for funding.  At Redrocks we have opened up a in house lending branch to a select few clients.  ********************** as a recipient of that and signed paperwork on 07.13.2023 to that effect.  He also signed an installation agreement on that date.  He has yet to pay for any part of the project. The sales rep involved has been terminated from Redrocks Roof and Solar due to this project and others.  There are numerous messages of meeting we scheduled with ********************** to resolve the situation months ago, in which he rescheduled the meetings or was in ******* and unable to attend.  He has multiple messages in which he defames the company and contractual agreements.  In those messages, he even apologizes for his behavior in previous encounters.

  He believes we can influence Xcel to work faster on his project than the 30 - 60 business days they allocate to all solar net meter installation projects.  He has refused to allow workers to complete work on his property several times.  Employees have reported that they believed ********************** to be under the influence of substances while having conversations with him.  

  I do not have the signed loan documents on this computer, they are hard copy.  I have attached the unsigned version which shows payment has yet to be received.

  We are more than happy to end the relationship with ***********************  He has refused on several occasions to allow us to gather our equipment.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20475162
  
  I am rejecting this response because: there have been many instances of myself or my cousin missing work to deal with the project. There have been mutiple times of trying to reach out for updates and no response. The reasons the papers were signed is because the install was already complete and the integrity of my roof was compromised. I never told them they couldnt get the equipment. I asked for a letter in writing that the house be returned to the condition it was in before the work was done. It was never provided. I have no problem severing this business relationship on the condition that I have in writing that my house will be repaired and I am released from any contractual obligations. Being sober since 8/22/2022 its hard to believe I am under any substances. The only time I denied work being done was 8/7 when ******* showed up and wanted to do the inspection. I had no idea about it. He was provided with an incorrect phone number. There have been witnesses to every time there has been an appointment. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/21/2023

  Here's the email string from the client asking us to remove the system, agreeing to a date for the removal, and staying he will remove the complaint.  Today he had changed his mind again. We have started multiple times we would remove his financial obligation if we are able to gather or equipment without law enforcement or legal involvement. 

   

   

  Ok. Ive got you down for Monday the 28th at 7:30-8:30 am for removal. 

   

  Sent from my iPhone

   

  On Aug 20, 2023, at 4:54 PM, *********************** <*********************************************> wrote:

   

  ?

  Hide quoted text

  You will receive that after we have our equipment. You have told us to remove equipment then revoked our access. Before I release you I need to have the equipment back. 

   

  On Sun, Aug 20, 2023, 16:47 *************************** <*************************> wrote:

  Ok. Ill be here. Can I also get the contract real ease for my records? As *** said I will call in the morning and have the complaint taken back. Thank you 

   

  Sent from my iPhone

   

  On Aug 20, 2023, at 4:43 PM, *********************** <*********************************************> wrote:

   

  ?

  between 7:30 - 8:30 in the morning.

   

  Respectfully,

   

   

   

  ***********************

   

  ************

   

  President & CEO

   

  <logo 10.23.2022 (1).jpeg>

   

  Customer-Focused, **************** Driven

   

   

   

  On Sun, Aug 20, 2023 at 4:42?PM *************************** <*************************> wrote:

  I will call them first thing in the morning asking to retract the complaint. What time on the 28th will the work begin?

   

  Sent from my iPhone

   

  On Aug 20, 2023, at 4:29 PM, *********************** <*********************************************> wrote:

   

  ?

  Yes, we would no longer have any contact. If you remove the complaint, then I will not seek any additional legal advice on that matter either. You will need to send me proof that you removed the complaint.

   

  Respectfully,

   

   

   

  ***********************

   

  ************

   

  President & CEO

   

  <logo 10.23.2022 (1).jpeg>

   

  Customer-Focused, **************** Driven

   

   

   

  On Sun, Aug 20, 2023 at 4:06?PM *************************** <*************************> wrote:

  I would like to go with option 1. Does that make the contract null and void? I am more than happy to remove the bbb complaint. I would rather not have anymore problems and would like to move on from this civilly. With the removal of the equipment that would be the end of it correct?

   

  Sent from my iPhone

   

  On Aug 20, 2023, at 3:38 PM, *********************** <*********************************************> wrote:

   

  ?

  Good Afternoon ****,

   

  You have 2 options:

   

  1. My crew can come on Monday August 28th and collect our equipment. We will leave the main panel upgrade and leave your roof leak proof.

   

  2. I will get a court order against to reclaim my property - easy process to do according to the Adams County ************* I will remove all the equipment, I will not insure the roof is leak proof, we will not be responsible for connecting power again for you when we remove the main panel.  

   

  *************** with a lawyer tomorrow concerning your defamatory claims against my company in your BBB complaint. You choice on the options above will determine my next steps on legal action against your claims and the solar equipment. You have until Friday August 25th to make your decision.  

   

  Respectfully,

   

   

   

  ***********************

   

  ************

   

  President & CEO

   

  <logo 10.23.2022 (1).jpeg>

   

  Customer-Focused, **************** Driven

   

   

   

  On Wed, Aug 16, 2023 at 5:55?AM *************************** <*************************> wrote:

  I read the response to the complaint filed. Being sober since 8/22/2022 I wasnt under the influence of anything. Between me and ***** we have missed days of work for this project. I wasnt told it would be up to 60 days to go live. I have no problem you getting the equipment back I just want in writing that my house will be put back to the condition it was in before the project. Im not trying to fight with anyone over this. Its gone on long enough. I seen where you would like to terminate the relationship on this project and I am fine with that. I would need in writing a release of all contracts and obligations on my part then the equipment can be removed. Thank you for your time

  Business Response

  Date: 08/22/2023

  Here's an email thread with the client agreeing to allow us to remove our equipment. Once it's removed the client will have no financial obligations. He also agreed to remove this complaint. He has changed his story and mind several times. We do not want to continue to have any contact, communication, or relationship with this client passed receiving our equipment. 

   

  We are currently set to pick up the equipment August 28th. If the client refuses, we will take legal action. He has not made any financial contribution to the equipment, therefore a refund is not possible. 

   

  Ok. Ive got you down for Monday the 28th at 7:30-8:30 am for removal. 
  
  Sent from my iPhone
  
  On Aug 20, 2023, at 4:54 PM, *********************** <*********************************************> wrote:
  
  
  ?Hide quoted text
  You will receive that after we have our equipment. You have told us to remove equipment then revoked our access. Before I release you I need to have the equipment back. 
  On Sun, Aug 20, 2023, 16:47 *********;********* <*************************> wrote:
  
  Ok. Ill be here. Can I also get the contract real ease for my records? As *** said I will call in the morning and have the complaint taken back. Thank you 
  
  Sent from my iPhone
  
  On Aug 20, 2023, at 4:43 PM, *********************** <*********************************************> wrote:
  
  
  ?between 7:30 - 8:30 in the morning.
  
  Respectfully,
  
  
  ***********************
  ************
  President & CEO
  
  <logo 10.23.2022 (1).jpeg>
  
  
  Customer-Focused, **************** Driven
  
  On Sun, Aug 20, 2023 at 4:42?PM *********;Wentworth <*************************> wrote:
  
  I will call them first thing in the morning asking to retract the complaint. What time on the 28th will the work begin?
  
  Sent from my iPhone
  
  On Aug 20, 2023, at 4:29 PM, *********************** <*********************************************> wrote:
  
  
  ?Yes, we would no longer have any contact.  If you remove the complaint, then I will not seek any additional legal advice on that matter either.  You will need to send me proof that you removed the complaint.
  
  Respectfully,
  
  
  ***********************
  ************
  President & CEO
  
  <logo 10.23.2022 (1).jpeg>
  
  
  Customer-Focused, **************** Driven
  
  On Sun, Aug 20, 2023 at 4:06?PM *********;********* <*************************> wrote:
  
  I would like to go with option 1. Does that make the contract null and void? I am more than happy to remove the bbb complaint. I would rather not have anymore problems and would like to move on from this civilly. With the removal of the equipment that would be the end of it correct?
  
  Sent from my iPhone
  
  On Aug 20, 2023, at 3:38 PM, *********************** <*********************************************> wrote:
  
  
  ?Good Afternoon ****,
  
  
  You have 2 options:
  
  
  1. My crew can come on Monday August 28th and collect our equipment.  We will leave the main panel upgrade and leave your roof leak proof.
  
  
  2. I will get a court order against to reclaim my property - easy process to do according to the Adams County Sheriff dept.  I will remove all the equipment, I will not insure the roof is leak proof, we will not be responsible for connecting power again for you when we remove the main panel.  
  
  
  *************** with a lawyer tomorrow concerning your defamatory claims against my company in your BBB complaint.  You choice on the options above will determine my next steps on legal action against your claims and the solar equipment.  You have until Friday August 25th to make your decision.  
  
  
  Respectfully,
  
  
  ***********************
  ************
  President & CEO
  
  <logo 10.23.2022 (1).jpeg>
  
  
  Customer-Focused, **************** Driven
  
  On Wed, Aug 16, 2023 at 5:55?AM *********;********* <*************************> wrote:
  
  I read the response to the complaint filed. Being sober since 8/22/2022 I wasnt under the influence of anything. Between me and ***** we have missed days of work for this project. I wasnt told it would be up to 60 days to go live. I have no problem you getting the equipment back I just want in writing that my house will be put back to the condition it was in before the project. Im not trying to fight with anyone over this. Its gone on long enough. I seen where you would like to terminate the relationship on this project and I am fine with that. I would need in writing a release of all contracts and obligations on my part then the equipment can be removed. Thank you for your time
  
  Sent from my iPhone
  
  
  

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************