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Business Profile

Storage Units

Storage King USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called today, Nov. 03, 2022 to pay on my storage unit ($72.00) by phone as I have done for several months before. I was told by the wife owner to call this number right back: **********. I called this number right back and was kept on hold for 15 minutes + . I have had trouble paying this Storage King USA before. I do not want to be charged late fees, when I am attempting to pay on time.

    Business Response

    Date: 12/05/2022

    This Customer has been making payments to ******************** King faithfully for 10 months now. She has never been late or gotten any late fee. She has paid me twice over the phone, my Assistant Manager twice over the phone, and the 6 other payments to our ************ She has always paid between the 1st and 5th of the Month. (She is due on the 1st.) Late fees hit after 5 Days past due.  ******************** has just recently sent out Letters to all of our customers advising them that we will now be charging $9.95 Service Fee if they call and pay me or my Assistant over the phone. However, they can pay Online, the ************ in person, drop a check, Money order or cash through the Mail Slot, by Autopay, or by Mail without any Service fee....Due to this recent change...the *********** is probably no doubt bombarded with more calls than usual. So it's not surprising a Customer may be put on hold for a few Minutes--perhaps more than they are used to. 

    We have not done anything wrong. This was a Corporate decision and we are just trying to save the Customer some money by encouraging them to pay by any means that doesn't charge a fee. 

    Thank-you for your understanding!

Storage King USA is NOT a BBB Accredited Business.

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