Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a storage unit from this facility 8 months ago. I have had hardships and was behind on my storage. On June 5th 2025 I contacted the facility at 2pm and spoke with *******. I let her know that I had the outstanding balance owed.. ******* explained that it had to be in by the 4th at 12am She said my balance was ******* .and that my storage was going to auction on the 19th of June. She also informed me of their pay and vacate option which is 50% and 24 hours to vacate. she said $675. I let her know I would be in by 5pm . ******* then told me to because another month had been added and the total was $1900 ***** was willing to cut me a deal and only charge me $800 this is a cash only transaction per *****. I didn't have all the money I only had the $675 therefore I was turned away. I did not think that $1900 was correct so I called another manager who was on duty. He told me my balance was $1354. And to call **** the store manager in Monday The next morning I called and spoke to **** whom sounded as if he had already been groomed on his answers to my question stating that he doesn't know anything about the $1900 and that ***** was his manager and that's what she decided I was paying. I called customer service and requested a call back from a district manager and was told within 24 hours. Nothing back so I returned to the store to see if they would consider the $ 675 I was 1st quoted and **** was very rude and said he was doing me a favor at $800. Today June 12th I called customer service back and asked why I had not had a call back. The lady was super helpful and ***** The district manager called me and told me the offer was off the table now I can pay $1440 in full. I asked for The Regional Manager **** . She said he was busy. I sad Thank You and hung up. This is retaliation just because I may have had a customer complaint. I'm not sure if they can just do this to people. I'm hoping you can help me. I have until the 17th to save my storage thank you

  Customer Answer

  Date: 07/07/2025

  
  
  
  Yes it has been resolved. Thank you very much.
  

  
  

• Initial Complaint

  Date:03/22/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17th I paid my bill for $138.00 (see document). Today March 22nd I received a late notice that it wasn't paid. I texted with customer service and they blamed my bank, but if that was true then why did I receive a receipt? If I was notified by them sooner that it didn't get paid, I could have avoided the late charges. I did end up paying $158.00 which includes the late fees I am disputing. I could not find a transaction with my bank. This is totally their fault and I expect a refund!

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a unit at auction on 10/17/23. on 10/20/23 i rented a unit that was an 8x40 at the same facility unit L132. on friday 11/17/23 i rented an 8x20ft unit online to move the contents of L132 into. The unit i was assigned thru my online rental was L069. when i went to open it to start moving things into it on Sat 11/18/23 at 3:44 pm i discovered it was completely full. I then called the after hours number due to the fact that the officee was closed. and i was supposed to be out of the unit i was in by 11/20/23. the lady on the phone was very nice and quickly found me another unit that was listed as vacant. when i opened that unit i discovered that it also had items in it and it was ovbiously not ready to be rented. the lady appoligized and looked for another unit. after checking a couple more units that were unable to be moved into she finally found me an empty unit L083. I had about 3/4 of my stuff moved into the new unit when Monday 11/20/23 maintenance approched me and told me i couldnt be in that unit. i explained that i rented it online and he told me that unit was unrentable due to thefact that the roof leaked severely and it was supposed to rain/snow the following day. he walked me to the office and they assigned me a new unit L124 and i signed my lease. Due to the fact that it was supposed to storm i worked on moving the contents of L083 first so not to have them damaged. I was doing this all by myself mind you. so i still had about a 1/4 of the stuff left in L132. i worked until they were closed. on 11/22/23 i returned to get the remaining contents out of 132 and discovered it was locked. i called the office and was told i would have to speak to the manager but she was not in and would return my call. she never did. i called again on the 24th, 28th, 29th and 30th. i then began trying to contact corporate which has no direct line. i then received a call from a friend that has a unit there and he told me that they called him and gave him scrap metal