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Business Profile

Tourist Information

Wellness Tourism Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Information.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding the Wellness Tourism Association ***************** originally scheduled for November *****, 2024. I registered on May 23, 2024, and booked accommodations within the room block arranged by the ***, paying the full room rate and taxes upfront, totaling $2,186. This hotel booking came with a strict 91-day cancellation policy, prohibiting refunds within that window.On October 29, 2024well past the hotels refund cut-****** informed attendees that the conference was canceled, with no explanation provided. This delayed decision, despite knowledge of the refund deadline, has left me and other attendees unable to secure a refund for accommodations. While the *** has refunded only the conference registration fee, they have not taken responsibility for hotel costs, leaving participants at a loss.Furthermore, **** initial communication instructed participants to contact the hotel directly for refunds, which demonstrated a lack of transparency and accountability. The hotel has refused refunds, citing the cancellation policy, and the *** claims they have exhausted all efforts but remain unable to resolve the matter.I request assistance from the Better Business Bureau in holding the *** accountable for their failure to manage this situation appropriately and in helping me recover my funds.Thank you for your assistance.

Wellness Tourism Association is NOT a BBB Accredited Business.

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