We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transitional Housing

Hazelbrook Sober Living LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transitional Housing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was brought to this establishment on the day after Thanksgiving. I was led to believe that it was a therapeutic atmosphere where my needs would be met based on my insurance being billed. And I was told it would be a safe environment free from things such as theft, bullying, violence and drug use. All of which I experienced in my time as a resident there. Even upon moving on to the second phase of their program titled "phase two" where I was "graduated" to live in a new place on Waco Dr. ** *********. Even upon that .....what I was led to believe was a ****************.... Where instead I was met with unbelievable discrimination and bullying from men I was told to believe we're going to be support folks. Based on my whole experience with Hazelbrook I would like to suggest an entire investigation is launched due to the fragile nature of addicted people in the stage of recovery within which they're dealing. It can be a very dangerous route for them to take treating addicts in these early days of recovery the way they are. Not to mention the 3 instances of outright using I experienced while there. All three of which were fully known by staff to be taking place. I was told monetary arrangements could be made to literally continue living there while actively using were available. As long as one "had the money to afford the look the other way" necessary to make those arrangements. Also I am Jewish and was put to endure anti semetic slures and was literally cut off from religious items being given to me. As well I was not allowed to attend my faiths services ......even though rides and enthusiasm were made available to attend ********* services. One of the biggest mistakes I made was to say out loud I could not go to their church service based on my being Jewish. Upon explaining that to a fellow resident I was made to feel actually afraid for my life and well- being. I feel my family, my insurance, and my self has been taken advantage by a scam.

Hazelbrook Sober Living LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.