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Business Profile

Transportation Consultants

FMCSA Processing Agent, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is charging fees for services I don't have or subscribed to.

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2021 I called and informed the company that I would no longer being using their service and to cancel and close my account. I also sent an email to that effect. I then shut the business down, closed phone and email accounts associated with my business. On September 28th, 2022 I was charged $20.00 again from the company and the charged was unauthorized so it was disputed with my credit card. Today November 10th, I received a call from an agent stating that his name was *** and he works for FMCSA Processing Agent LLC. He stated that I owed the company money for processing a BOC-3 for my company. I informed him that I had closed my account with them last year and that I did not authorize any charges for my closed company. *** then began yelling at me, demanding that I pay him money, calling me names stating, "are you a child, are you 9 years old, 7 years old, 3 years old." He asked me "do you understand English?" and stated "you need to take an English class again!". I told him that his customer service was horrible and that I wanted to speak to someone else. He refused to let me speak to another person so I hung up the phone. I then sent another email to the company explaining that I previously called and sent an email requesting cancellation. When I called back to speak to someone else *** answered the phone again and began to berate me again. I informed him *** that I had cancelled the companies service in 2021 and that I did not owe the company anything. That is was not my fault if they did not document my files correctly. I asked him what he thought I owed him and he stated that I owed $180.00. I told him that I do not owe him any money because I cancelled the account via phone and email in 2021 and that my company is no longer in business since 2021. He began to threaten me with suing me and making me come ********. He continued yelling at me so I told him I was not paying anything and hung up the phone.

FMCSA Processing Agent, LLC is NOT a BBB Accredited Business.

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