Complaints

This profile includes complaints for Fluid Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fluid Market Inc

  400 W 48th Ave Ste 300 Denver, CO 80216-1819

• 

  Fluid Market Inc

  PO Box 16009 Denver, CO 80216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truck p7997 my truck lease is managed by fluid, it was on 12 month lease. 10 months into lease there was damage done by borrower, fluid stopped my lease payment. They havent paid the penalty for the lease break nor monthly payment. Most likely they replaced borrower with another vehicle and making money but anandoned my van at repair shop. Its already been close to 3 months. Please help get the payments On another van p4332, they are supposed to pay me milage overage of 50 cents per mile if it is over ***** in 12 months. Van is currently at ***** miles now and fluid is denying payment stating they have made exception to this borrower. This was never communicated to me. Please help with payment

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont ever get one of the trucks or vans. They will scam you for damage and blame you for clean up and charge you over $500. I cleaned and mopped my van and they tried to claim I damaged the body and left the truck a mess. Total BS and a scam! I rent a lot of vans and trucks. Never have I been blamed for something like this. But when its a scam its a scam. They just want your money.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fluid sold one of our vans in April 2024, and we have yet to receive the proceeds of the sale. Initially they told us they changed to payments being sent ***** days after the sale, but we have not received the funds from this sale. They also have not paid us on an insurance claim from 2023, for one of our vans that sold. The claim as almost $5K, so not a small amount of funds. During the time we have been owners, communication has been horrible, vans went unrented for months at a time and we had to ask why. We would find out they were in the shop, but 0 communication to us to tell us what was happening. Meanwhile, we had to still fund these vans at a total of $40,000 over the past 3 years, due to low profits from the rentals. I have sent countless emails that have zero response and if i do get a response, it is "we are looking into this matter". This company is holding our funds, which we need to pay ourselves back form the years and years of losses. We have another van that sole in July and we have zero idea of the sale proceeds. Super frustrating as an owner and I would never recommend this company as an investment.

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is using predatory collection tactics and is not following the terms set forth in an agreement that was made between one of it's account managers and I. *********** is using the demobilization feature on the vehicle as a weapon and has demobilized my vehicle a number of times within the last week. Twice threatening to leave me stranded in another state. One example of this abuse was last Wednesday while I was traveling home from *********. My vehicle was demobilized atleast 10 times that day. And I was told by the account managers *********** that my vehicle was demobilized due to non payment from the week before. The problem is, is that the payment they were referring to had indeed been made. They *********** just weren't aware and demobilized my vehicle while I was traveling home. I am dealing with a great deal of hostility from this company. My vehicle is currently demobilized now as a punishment of some sort and the company is demanding full payment or is threatening to rescind my contract. *********** is disregarding an agreement we were finalizing in regards to any past due payments and is using predatory collection tactics to try to resolve this matter.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Another report sent showing no revenue generated on our asset that they stated as been rented from 12/6/23.  They continue to keep our vehicle and profit off of and continue to to have us carry the financial burden of the trucks monthly payment.  They still have not returned my email from 12/23/2023.  1/15/24 preventing us again from getting van back. We demand that no reservation be made & return van back to us. What is strange is that according to their report on 12/11/23 Fluid Truck fueled the van, contradicting the ongoing long-term reservation from 12/6/23 to 1/15/24. With their lack of transparency & honesty we believe they continue to profit off our asset without payment us. Furthermore, they insist on charging an additional $500 decommission fee, exacerbating our financial strain. They have removed tracking features from our van, hindering our ability to monitor its location. Additionally, our dashboard lacks updates on the latest reservation they we have yet to be for. We dem& the immediate return of our asset before the end of January **** without the unjust $500 decommission fee. This letter serves as our second formal request for the immediate return of our van & a resolution to these ongoing issues. We expect transparency, adherence to agreements, & fair treatment.

  Customer Answer

  Date: 01/12/2024

  Additional evidence highlights the company's lack of transparency and their willingness to fabricate information to continue profiting from our asset without compensating us. Interestingly, our van was never booked from December 6, 2023, to January 15, ****, rendering no revenue eligible for payout during that period. Upon contacting their generic customer service representative, we discovered that the vehicle was, in fact, rented on January 11, ****, for a few hoursan aspect they initially concealed but later admitted. The proposed $700 credit was an attempt to retain the generated revenue, coupled with charging us a decommission fee that has no relevance to our situation. In essence, this would result in a mere $200 credit after consistently making our $646.20 monthly van payments for over three months amidst the ongoing deception.  This could have been all avoided if they would have just returned vehicle back to us when we asked in October.  And even to this day we have not received once since service receipt for repairs that were made on van. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract extension with Fluid in August for 5 of the vans we are renting from the company. A representative was sent out to sign me up and go over the terms. During the process I specifically asked if maintenance, wear and tear and any replacement vehicles would be covered and was told absolutely. I signed the contract under the impression that they would hold true to their commitment to me and my company. In the past if at any time a vehicle was down they would send a replacement vehicle with no additional charge. Since, I have had two vehicles go down. One was hit while parked and unoccupied in front of the warehouse and I purchased insurance protection on that van when I signed contract. The second went down due to mechanical issues. Both vehicles were in contract when I extended the same contract on a long term basis and since Fluid advises me they changed their policy. When I asked for the date and literature the company has failed to provide it to me. I asked for the legal department and never got a response. I requested a refund for money they have charged me as both vans are not in my possession and inoperable. The company continues to refuse to reimburse me for the money they are wrongfully charging me for as well as provided me with their policy. I believe what they're doing is borderline fraudulent and would just like them to honor their end of the contract and reimburse me for the money they rightfully owe me. I would prefer avoiding having legal action taken against them.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My encounter with Fluid Truck has been nothing short of a nightmare. After a regrettable incident involving one of their vehicles causing damage to my property, I reached out to them for assistance and resolution. Little did I know that I was about to embark on a frustrating and disheartening journey that would leave me feeling abandoned and utterly disappointed. Despite waiting for several months, their response, or rather lack thereof, made it abundantly clear that they had no intention of taking responsibility for the damage caused.The sheer level of negligence and disregard for customer satisfaction exhibited by ********************************************* is appalling. From the moment I reported the incident, I was met with nothing but empty promises and constant delays. Countless emails went unanswered, It became increasingly evident that they had no intention of addressing the issue promptly or providing any form of compensation for the damage they had caused.To make matters worse, when I finally managed to get a response after months of persistence, I was met with the shocking revelation that I was on my own. Fluid Truck blatantly refused to acknowledge their responsibility, citing absurd excuses and shifting the blame onto external factors beyond their control. It was a devastating blow, realizing that I would have to shoulder the financial burden of repairing the damage.In the end, my experience with Fluid Truck has left me feeling utterly betrayed and unsupported. Their lack of professionalism and failure to take responsibility for the damage they caused is not only a clear reflection of their character but also a testament to their disregard for customer satisfaction. I strongly caution anyone considering engaging with this company to think twice, as they have proven themselves to be unreliable and unwilling to rectify their mistakes. Save yourself the heartache and frustration by seeking out a company that values its customers and upholds its responsibilities.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a truck through the fluid app on April 30th, 2023. The app wasn't working for me to submit photos at the time of pick up. I tried multiple times. I have a witness to attest to this.Fuel gauge was fluctuating all over the place. And fuel was at half a tank or less when I picked it up. On top of that the truck was leaking oil all over place, vibrated to a point it felt unsafe when driving. The cabs roof was also torn open.I drove a total of 30 miles as you can see by the attached photos. I called Fluid support and they were no help that day. That fuel charge is absolute BS, I used 1-2 gallons of fuel at the very most. I did not feel safe driving the vehicle any more then absolutely necessary. If they charge me 10 or 15 I would not have disputed it. Now they are sending the 20 dollar charge to collections and will charge an additional 50 on top of it.

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented Dn410 from 8/18/2021 to 4/07/2022 The truck was asked back for a inspection and service. and our free mile were taken away. The rental includes ****** miles with the rental. We drove ****** miles ***** miles left over from inspection. We have been charged numerous times. For miles when we are owed the miles. We recently just got charge $794.29 for miles. We want our money back. This is bad business and we have already went somewhere else for our trucking needs. Do the right thing and please give us what is owed.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon seeing my credit report, it pays my attention that the following accounts are inaccurate and fraudulent. I am a consumer by law. I am not happy about it what I saw. This hurt my credentials as a consumer. Here are the listed details of the account with discrepancies:Account Name FLUID MARKET Balance $2,105.00 Account Number *********