We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tutoring

Elephant Learning LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Elephant Learning LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Elephant Learning LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made multiple attempts to cancel my subscription with Elephant Learning ************* and despite contacting them several times via email, they have not canceled my account or stopped charging **** sent a cancellation request on June 29, July 2 and July 3rd and received a response saying the matter would be forwarded to billing. However, no further action was taken. I followed up multiple times, but my requests were ignored or delayed.I have explicitly revoked authorization for any further charges, yet I remain concerned that Elephant Learning will continue billing me. Their cancellation process is unclear, unresponsive, and feels intentionally difficult.I believe this is deceptive and unethical business behavior. I am requesting that my subscription be canceled immediately and that any future charges be prevented. If I am charged again, I will continue to dispute the transactions through my bank.

      Business Response

      Date: 07/03/2025

      Thank you for notifying us of the complaint submitted by ******* ***** ********* regarding her Elephant Learning ************ subscription.

      We have reviewed ******* ********* account and can confirm that her subscription has been successfully cancelled as of July 3, 2025. Our internal records show that no charges were applied to her account during this period, and her card has not been billed since the cancellation request.

      We sincerely regret the delay in communication. Due to the July holiday, our ****************** was operating with reduced staffing, which unfortunately impacted our response time and created an unsatisfactory experience for Ms. ********** We understand her frustration and have taken her feedback seriously.

      We are committed to ensuring clarity and transparency in our cancellation process and have taken steps to improve response times and accessibility going forward. ******* ********* will not be charged any further, and her account access has been fully revoked.

      If you require any additional documentation or confirmation, were happy to provide it.

      Kind Regards,

      ******* ******* | Customer Success Manager, ********************

      Customer Answer

      Date: 07/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    Elephant Learning LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.