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Business Profile

Used Appliances

Affordable Used Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the stove on 7/29/24 and hoped it could be delivered the following day. I was told it was a week out, so the following Wednesday it was scheduled to be delivered, which was August 7. I said that because I am a teacher, I could only be there after 4pm. The sales person, ******, said he would let them know. On the day of delivery I was told it was being delivered between *****. I called and said I could not be there then. We agreed upon a Saturday delivery at no extra charge because of the prior problem. Saturday came and I was not notified when the stove would be delivered, so I called the store. It was not on the truck and would be delivered on Monday, August 12. I said I was available any time after noon. (I was out of the classroom that afternoon and could re-adjust my schedule.) The delivery people called between 11:00 and 11:30 but I was with students and could not answer my phone. I did not have their number in my phone and the appliance store did not call me. They said they were 10 minutes away. There were workmen at the apartment, but the delivery people would not deliver it and left immediately. I arrived by noon, but they refused to return on Monday. They would not put me on the schedule for Tuesday and now I have to wait until Wednesday. This is a rental unit and the tenant is moving in on Thursday and the inspection needs to happen before that. Ironically, when ****** tried to call his boss for me to speak with, his boss did not answer the phone and will call back tomorrow. ****** has done everything in his power to make this happen and praise goes to him. "It is not the first time I have had problems with the delivery side."

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