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Business Profile

Used Car Dealers

Urban Motors Blue

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Manyi S

    Date: 01/30/2024

    Management claimed they would fix issues with my suv, had it for 3 hours said it threw a code but they couldnt get it before it cleared and said to bring it back if it happened again. A day later same issues and they gave me a loaner while they took my suv to diagnose problem stating they would send it to Jeep for updates and check for codes again in their shop. Within 5 mins of driving their neater loaner off the lot it started making loud noises and when I contacted dealership he said it was the tires rubbing. Next morning the check engine light came on the beater loaner and was driving weird with loud noises. I was to make a long distant trip that weekend so asked if my suv was fixed and if not can they give me a loaner without a check engine light on. I was met with passive aggressiveness from the manager stating they couldnt fix my suv because no codes were pooping up (after he stated he would identify what out of the 3-5 issues it could be and send to the shop) and that I could either leave my suv another day or take my business somewhere else. When I left a review it was also met with passive aggressiveness. Still having issues since day one of driving suv off lot and I had voiced my concern before buying it and purchased the warranty and told I was sort of the family and they take care of their customers and that hasnt been the case. Still having same issues. Owner is only nice till theres an issue

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