Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Evolve Vacation Rental was extremely disappointing and unprofessional. In June 2024, my family booked a property managed by Evolve through ******. Upon arrival, the home was in unacceptable condition. It was filthy, unsafe, and some of the appliances were inoperable. There was also a very strong musty smell that made someone in our party throw up. All of this forced us to leave and secure alternate accommodations. Evolve acknowledged the situation. They refunded us the nights we didn't stay in the property but they also committed to issuing a 20% discount off of the difference in cost for our new stay ($329) to help offset the additional cost we had to incur. Despite that written promise, we have spent over a month trying to get Evolve to follow through. They have repeatedly delayed, offered inconsistent explanations, and have still not issued that promised amount.I expected better from a company that advertises professional management and guest support. Based on this experience, I would not recommend booking a vacation rental managed by Evolve. I am asking for the $329 promised, but I should be asking for more for my time. I have spent hours at this point trying to get a resolution from Evolve.

  

  Business Response

  Date: 07/09/2025

  Hi *********,

  Thank you for reaching out, and we apologize for the back and forth on issuing the promised refund to you. I do see our office was in communication with you yesterday 7/8/25 to discuss the refund of $329, and issue a check for what cannot be refunded to your credit card. Please continue to communicate with the case manager. If needed, you can always reach out to us at ************.

  Best,
  The Evolve Team

   

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a complaint against Evolve Vacation Rental for deceptive financial practices and breach of contract. Evolve was hired to manage our property at *************************************. We discovered that Evolve consistently misrepresented guest booking rates and underreported income owed to us.For example, one guest was charged approximately $4,993.96 for a 22-day stay, yet Evolve reported and paid us only $3,151.60. Based on standard platform fees, our payout should have been between $4,000$4,500. This was not an isolated incidentat least four other bookings showed similar discrepancies (we managed to cancel two after finding all this out). Evolve manipulated the nightly rates displayed in their owner dashboard, which did not match actual public rates on platforms like ****** and ******.We are attaching a screenshot showing the booking details as reported in the Evolve app, specifically, the amount Evolve claimed the guest was charged and alongside a screenshot provided by the guest showing the actual amount they paid.This conduct violates our agreement (including the 10% management fee) and suggests intentional financial misrepresentation. We are in the process of terminating our contract and have requested the transfer of all associated accounts or the sharing of login credentials to ensure full transparency. We have also demanded a complete financial reconciliation and access to all documentation, including guest receipts and transaction records from every booking platform. We are concerned that Evolve may not comply or release the funds and records owed to us. We also believe other property owners may be affected by similar deceptive practices.We are requesting a regulatory investigation and assistance in recovering our missing income.

  

  Business Response

  Date: 07/07/2025

  Hi ***,

  Thank you for reaching out. We apologize for any frustration or confusion regarding bookings. We do see that you have blocked your calendar for the remainder of the year and into 2016, so no new bookings will come through. We have also received your case requesting to resign. Our teammates on our resignation team will be in touch with you soon to look over your listing, discuss your concerns and the remaining bookings you have with us.
  
  Please know that there is a lot that goes into the pricing. We are happy to walk through this with you so you fully understand everything. There will be discrepancies in pricing due to several factors, but know that you will always receive your full payout less 10% management fee on the nightly rate and fees. In addition to the nightly rate and cleaning (plus other optional fees you may have for your property), each distribution website also has a booking fee. If the guest books directly through Evolve, there is a booking fee on our website as well, plus the damage protection that each guest pays into that covers your home for any guest accidental damage. As you do not collect the fees for the damage protection or the guest service fee, this is where you are seeing the differences in what the guest pays and what you receive. We provide a break down of each of the bookings on your owner portal, so you can see the amount the guest booked for and the 10% management fee. If something seems off, you can always contact us to go over a booking to confirm the final payout, as you did previously for a reservation that was not booked at the minimum rate. As we found this to be our error, the reservation was canceled with no cancelation fee. Your minimum rate has since been adjusted.
  

  As mentioned, our resignation team will be in touch with you soon and they will be able to answer any questions or concerns you have as well.

  Best,

  The Evolve Team

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a rental for June 1-jJune 6, 2025 in ***********, **. I only stayed 1 night due to the property being infested with what looked like fleas. I contacted the property Manager ***** to let him know about the infestation and that i was leaving. I told him I was only requesting a refund fir the 4 nights that I did not stay as I felt this was fair even though I was very inconvenienced with having to find a new place to stay and clean all my clothing and bedding items that I had brought into that home. He said that refunds are handled through evolve. I reached out to evolve by phone first and them all communication was email there after. I let them know the situation and the regind I was seeking. After a few days I followed up and was finally told I would not be getting a refund due to not providing them pictures of the fleas which they are very hard to catch and they dont stay still for pictures. I spoke the ***** the property manager about this and he said that the owner had agreed to give me a refund because they were worried about a bad review. I let evolve know about this but the owners direction was never followed. I did write a review after the visit that was never published on thier site that was warning others about my experience and evolve not upholding thier Rest Easy Policy. I am seeking a full refund of the entire booking, $847.00

  

  Business Response

  Date: 07/07/2025

  Hi *****,

  Thank you for reaching out regarding your recent stay at an Evolve property. We sincerely apologize for the frustration this situation has caused with both making the decision to leave the property early due to the concerns with fleas, as well as working on requesting a refund for the days you did not stay. Upon review, we do see that the case is still open as we work on a resolution. The case manager on your booking will be reaching out to you soon to provide a final resolution. 

   

  Best,

  The Evolve Team

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23562242
  
  I am rejecting this response because: I want this case to remain open until Evolve successfully resolves the issue as they state in their message that they have re-opened my case and will get back to me. Thier message is a postponement of a resolution. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 07/16/2025

  Hi *****,
  
  Thank you for your patience as our internal team reviewed the situation and processed a fair resolution.
  As I see you've already been notified, our team has supported a full refund for the concerns you flagged.
  
  We greatly appreciate your notifying us of this concern and working with us. 
  
  Please do not hesitate to reach back out with any additional questions or concerns.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an ****** through Evolve on 5/26 for July ***** we were headed that way for a muddy princess race. On 06/20 the event we purchase tickets for postponed. Something completely out of my control. I cancelled the ****** and asked the evolve take into consideration a full refund because this was something that was not my fault. Evovle, didnt even have the courtesy enough to respond to my request. They ignored me until ****** got involved and they told them they were upholding their cancellation policy. I do understand policy is policy, but they could at least respond and take into consideration the reason why someone maybe cancelling thats beyond their control. I sent them a screen shot of the event being postponed. I cancelled with plenty of time for them to rebook.I wish big companies like this cared more for their customers and took everything into consideration.

  

  Business Response

  Date: 06/25/2025

  Hi Cricket,

  We greatly appreciate your feedback and are sorry to hear about your event being postponed. We are currently experiencing a high volume of requests due to the summer season. After further review, we can confirm that your request to cancel was actually a money request sent post cancellation. Our system will route these requests based on urgency.

  At this point your direct request to ****** triggered our further response and that is why we followed up via that most recent request by ******. We appreciate your outreach as any call or further messages alert us of your additional request for response. You can always reach us at ************ as this line is available 24/7 for urgent requests.

  We must emphasize however that we stick to the cancellation policy agreed to upon booking. The event mentioned is unrelated to the rental and we would not be offering an exception.

  We recommend in the future giving us a call or message before cancelling as we support date transfers for up to 48-hours before check-in which could have been an option to explore.

  Please let us know if you have any further questions or concerns,
  The Evolve Team

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom This May Concern:The property that Evolve represented on **** was not a safe environment, not conducive to anyone with mobility issues (even on the first floor), and the photos were extremely misleading and dishonest compared to what we saw in person. The place was filthy, rundown, unsafe, and not what was advertised. We only stayed one night because we had nowhere else to go at the time. The following day, we vacated the premise, and I called VRBO, who connected me with an Evolve team member to file a complaint. I sent in photos immediately and asked for a full refund. I was told that they would get in contact with the homeowner to discuss the situation. After a few days and several phone calls to the business, I was told that a resolution would be made by the end of the day each time I called. It has now been 8 days and no return phone call was received. Earlier today, I was notified via email that a 50% refund will be given. I dont understand why Evolve would even give the homeowner and option of 50% or 75% refund when I have clearly stated that a full refund was requested and nothing less than 75% because we did stay one night; even if it was not by choice. Of course, the owner is going to keep as much money as possible. Ridiculous!!!I have spent an enormous amount of time on this over the last 8 days with 7 phone calls and now 5 emails to Evolve's **************************** My time is valuable, and Im tired of it being wasted!!! I am currently on the phone AGAIN with evolve while I file this complaint. They have instructed me to reply to *********** email with more photos than I have already provided and documentation, and I have done that 3x from two different email addresses, as well as a message sent through ****. Evolve keeps saying that they did not receive my emails. I am done wasting my time, and my patience has run out. With the misleading vacation rental, this is starting to feel like a scam. This is concerning!****** *****

  

  Business Response

  Date: 06/22/2025

  Hi ******,

  Thank you for reaching out regarding your recent reservation, and we apologize for any inconveniences and frustrations when contacting Evolve to discuss the situation. Upon review, we do see as you indicated, you were refunded 50% of your total reservation. Please keep in mind that this amount does not include the service fee paid to **** for your booking. Upon investigating cases, Evolve will mediate between both owner and guest to come up with an amicable solution for both parties. 
  
  Providing a 50% refund of your reservation, is equivalent to refunding 3 nights. The three nights that you did not stay comes out to be $626 + equivalent taxes. With either solution, your case was fully reviewed your case with the documentation received and provided a refund. We will not be refunding anything additional at this time.

  Best,

  The Evolve Team

  Customer Answer

  Date: 06/22/2025

   
  Complaint: 23501813
  
  I am rejecting this terrible response because it is unfair due to misleading pictures and description to the property. Additionally, the amount is only 1/2 of the total amount that we paid through ****. Anything less than a 75% refund is unacceptable and insulting. Shame on the Evolve business for allowing this property in its current state. 
  
  ****** *****

• Initial Complaint

  Date:06/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I book a property with *********** and evolve property the stay was for one week June 8 -June 15 2025 when I arrived at the property I discovered that the water was brown and un-drinkable. I did contact *********** and evolve within an hour of arriving... to cancel the reservation and to book a new property.. booking and evolve failed to cancel the reservation and to ive a refund... I did book a new property and stayed at a hotel for that full week...I never stayed at the property I left within a few hours of arriving after all attempts was made to have *********** or evolve to solve this problem.....I have yet been refunded from either *********** or evoled...

  

  Business Response

  Date: 06/22/2025

  Hi *****,

  We are sorry to hear that you ran into a couple issues with the property during your stay. We do see that you did reach out on your way to the property with concerns of the gravel road, as well as locating the property from the provided direction. There was no mention of the water being brown at the time of your arrival or after. I do see Evolve did receive a message about the water from *********** on 6/16, the day after your check out. Had we been made aware of this concern at the time of your arrival, we could have reached out to your guest contact who is local to the property. Their information is also provided to you should you need anything during your stay. Our Guest contacts are our boots on the ground and are able to assist with anything that comes up. 
  
  In regards to the water, sometimes this can happen in rural type areas. This does not mean there is anything wrong with it, it may just need to be ran for about 10 minutes, or a quick adjustment needs to be made. We will not be providing a refund due to not being given the opportunity to make this right when you were there. If you have documentation you can provide, we would be happy to review this further with you.

  Best,

  The Evolve Team

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business: Evolve Vacation Rental Dates: May *****, 2025 Amount Paid: $2879.63 Complaint:I rented a property through Evolve Vacation Rental with the expectation that it would be clean, well-maintained, and safe, and that management would be responsive and available to handle any issues. Unfortunately, my experience was far from this.Upon arrival, the property was not cleaned to an acceptable standard. While I could have arranged for someone to clean the property within an hour of arrivingat my own expenseI chose to overlook the cleanliness issue in the interest of preserving our vacation plans.The more serious and unacceptable issue was being locked out of the property for over four hours. I had elderly family members with me who were forced to sit outside in +91F heat, with 52% humidity and a feels like temperature of +99F. They were unable to access their medications during this time, which created a potentially dangerous health situation.Despite reaching out for help, neither Evolves guest host nor the property owner made any effort to promptly resolve the issue. The Evolve guest host stated she was in contact with the owner, but no action was taken to address the situation in a timely manner.After the trip, Evolve offered a refund of $75 and 25% of the cleaning fee. This does not adequately compensate for the extent of the inconvenience, the unsafe conditions, or the lack of responsiveness. The offer is insulting and totally inadequate given the circumstances and the distress caused.I have attached the relevant email correspondence (documents labeled 1 and onward), as well as photos documenting the condition of the property and the lockout incident.Resolution:I am requesting a full refund of the $2,879.63 paid, minus the $75 already offered for a total refund of $2,804.63. This reflects the failure to provide basic services, ensure safe and reasonable access to the property, and offer appropriate customer support during a serious issue.

  

  Business Response

  Date: 06/20/2025

  Hello,
  
  Thank you for taking the time to address your concerns during your stay with us.

  We regret to hear about the difficulties you experienced, as our primary goal is to collaboratively work towards providing an excellent guest experience for every booking.  Please know, we have taken the time to thoroughly review every information, documentation, and communication received since these concerns were brought to our attention.

  After a follow-up investigation on our end, we've proceeded with processing an additional refund that more adequately speaks to the concerns, this being in the amount of $636.57 (25% off of the nightly rates + associated taxes) in addition to the previous amount of $75 which was previously received.

  While we understand you're requesting a full refund, your request does not accurately reflect the use of the home during the entire duration of your stay, access to all of the other unaffected parts of the home, and the documented attempts at resolutions. It should also be noted that not all of the reported claims and timelines were accurately supported by the documentation provided.

  Additionally, we also want to use this opportunity to assure you that we take the safety concerns mentioned very seriously and as a result, we've prioritized communicating your feedback to the appropriate teams to help improve our processes moving forward.

  If you have any questions, or require additional assistance, please don't hesitate to reach back out to us. 

  Thank you, The Evolve Team

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23494926
  
  I am rejecting this response because: Regarding the timeline in question, I would like to clarify that I first contacted the host at 6:10 PM, as documented in the previously attached screenshot of the text message. The locksmith did not arrive until approximately 10:30 PM, and access was not regained to the house until around 10:50 PM, as seen in the photographs and video. In total, more than four hours elapsed to resolve a matter that should have been resolved in five minutes, had the spare key been its proper place and the host knew where that place was or a garage key pad with known code been installed on the garage and the spare keep in the garage.
  I am reiterating my request for a full refund of $2,879.63, less the $75 already refunded, for a total of $2,804.63.
  This request is based on the failure to provide essential services, the lack of safe and reasonable access to the property for an extended period, and the inadequate customer support provided during a serious and time-sensitive issue.
  I respectfully ask that you review this matter in full consideration of the facts and issue the appropriate refund.

  Sincerely,

  ******* ******

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/28/2025, I paid $674.20 for a vacation rental property booked through Evolve. The business committed to providing a safe and habitable property for our stay beginning in early May 2025.However, the property was not habitable. The water supply had a strong sewage-like odor, making it unusable. The on-site host confirmed via text message that this was a known and "huge issue," proving the dangerous condition was not disclosed to us prior to our ******* a direct result of these unsanitary conditions, my son required a medical visit on 05/03/25, and I required an urgent care visit on 05/06/25.I have a full email record showing that Evolve has refused to resolve this problem. They have ignored the key evidence of the host's admission and have denied our request for a refund. We are seeking a full refund for a service that was not provided in a safe or sanitary condition as promised.I can provide the hospital visit documents/summary upon request.

  

  Business Response

  Date: 06/19/2025

  Hello ********,

  Thank you for reaching out, and we are sorry to hear you and your child fell ill during the stay. We understand you feel this was due to the water and are requesting a refund due to this. Please note that this is an issue with *************, ** and not specifically the property, as the owner also indicated to you in the text messages you provided. The property does have a filter and it was changed before your arrival. 
  
  As injury/illness was reported, Evolve did file a claim with ******************* An insurance adjuster will be in contact with you if they need additional information. At this time, any further discussion of the illness will need to go through *********
  
  Best,

  The Evolve Team

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WILL NEVER STAY AT ANOTHER RENTAL THAT'S MANAGED BY EVOLVE EVER AGAIN!!!!THE WEEKEND OF MAY 26TH MY BOYFRIEND AND I RENTED A ***** ON VRBO ONLY TO WALK IN AND FIND DOG HAIR ON THE **** AND MOLD IN ON THE AC/HEATER UNIT. NOT LONG AFTER THAT I FELL FROM THE TOP OF THE ***** STAIRS TO THE BOTTOM DUE TO ONE OF THE STAIRS BEING LARGER THAN THE REST AND POSSIBLY VIOLATING A COUNTY CODE ORDINANCE. I REACHED OUT TO EVOLVE REGARDING THE ISSUE AND PROVIDED PAYMENTS, AND THEY IGNORED ME COMPLETELY. DO NOT EVER STAY AT ONE OF THEIR RENTALS. I AM NOW WORKING WITH MY BANK TO FILE A CHARGEBACK FOR THIS STAY THIS IS UNACCEPTABLE.

  

  Business Response

  Date: 06/19/2025

  Hi ******* - Thank you for reaching out, and are sorry to hear of the incident you encountered while staying at the property. Please rest assured that we have taken appropriate steps to make sure that the property is secure for future guests, as well, we have taken steps to work with you. For issues at the property, such as cleanliness, a refund of $214.00 has been processed. We have also filed in incident report with ********. And insurance adjuster will be in touch with you if they need additional details. 
  
  Best,
  The Evolve Team

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a ****** in ************************** for the second time this year in order to go fishing in the gulf. Ive been fishing in the gulf for 20 years using the same guide. My check in was for June 10th. I received a text from my fishing guide June 6th in the early morning cancelling the fishing trip due to him being hospitalized. I immediately reached out to cancel my reservation so I could get a refund. They refused my refund completely but offered me the opportunity to change my dates. I informed them I couldnt do that due to him being hospitalized and had no idea when he would be able to fish again. I tried to explain to them that this was literally no fault of my own and it was out of hands. For them it was black and white taking nothing into consideration. After many back and forth emails they finally returned $133.80 of the $586.45. This is the most unprofessional thing I have ever seen. Just take someones money because they can.

  

  Business Response

  Date: 06/08/2025

  Hi ****,

  Thank you for reaching out. We are sorry to hear about the unforeseen health issues of your fishing guide that has altered your travel plans. We hope that everyone is ok. Per the listings Cancellation Policy which was agreed upon during reservation creation, there is a strict cancelation policy. We understand that you are requesting a refund based on these unforeseen issues. In lieu of a refund,  you were offered to change your travel dates. We understand that you may not know when you will travel next, but there are always different solutions to every situation. You can date transfer to around the same time next year, if your trips are ruffly the same time every year, and then change it again once you have confirmed these dates. The trip could also be used for something other than a fishing trip. While, we are not able to offer a refund for this cancelation, we are able to work with you in different ways. Please note that today 6/8 is the last day we will be able to make any dates changes to your booking.
  
  Please reach out to our team if you have any questions or would like assistance with the change.

  Best,

  The Evolve Team