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Business Profile

Variety Store

istore Den

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Variety Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of White earbuds with cash on 8/2/2022 at 9:29 AM for $108.80 total. Salesperson # ******, Female in her early 20s. The earbuds were defective and would not pair with my iPhone units, phone and iPad. Item No: S19 ************* URB STHLM TW WHT. $99.99, tax $8.81. The item was returned to the ****** Istore by ***** 8/12/2022 to ***********************. Email: ****************************************. Ph: **************************. He has been no help but he approved the earbuds return. I was referred to the Corporate person: *************************** on 8/9/2022 by phone: ************. She used credit card and debit card purchases as a reason WHY Im having trouble getting my money returned to me. She stated that its not their policy to return consumers money back to them via a check payment. She said she will not get me a check done somebody else would but she didnt know when it would happen because since its not a credit card or a debit card, she had no idea if or when a check might be sent to me. ****, *** of Istore Denver and ******* at corporate have all 3 demonstrated, we dont want to repay or return you your money ****************. Since 8/9/22 to 8/30/22, they have used me not paying via a credit card or a debit card as the problem getting me my money returned back to me. They dont answer the telephone numbers for the Istore or for Kathryns phone number. Im a #** y/o 100% disabled ******* era veteran on the way to bury my *******************************************. I was in the store over 2.5 hours, returned the earbuds and the proof of purchase receipt. Why wont they pay me? The business in in violation of the ******** cash return refund policy of 1-3 to 3-5 days. Its been 23 days since they were notified and nobody has seen fit to refund me my money or tell me when a refund check will be mailed to my home address. .

istore Den is NOT a BBB Accredited Business.

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