We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Complement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and paid for my order at the beginning of March, 2025. I was not told at the time that the protein powder 3 pack was out of stock. Complement shipped the essential vitamins and a glass jar and I received that, but the invoice said it included the three bags of protein, but it did not. I notified customer service immediatley and was told it was oos and would ship "next week" but it didn't. i made several inquiries as to where my product is and I have been told I already received the product (I have not), that it was still out of stock and "would ship next week" and I was told last Thursday that it was being processed and they would send m a confirmation of shipping soon. This morning, I as told again that I received my order (and I have not). I would either like the product or a full refund for the protein powder (******). They did credit my account $10 a few weeks ago for the "inconvenience". I was told again this morning that they would send my information to customer service to look into. I love this product and would prefer to receive my 3 bags of unflavored protein powder but a refund of the FULL amount would also be acceptable so I can order something else. Fri, March 7, 2025 Order ID: #********* Partially refunded Shipping to ********************* In your March 7 order Matte Black Refillable Glass Jar Matte Black Refillable Glass Jar 1 x $10.00 3x Unflavored Protein - 3x Unflavored Protein 3x Unflavored Protein - 3x Unflavored Protein 1 x $****** Complement Essential - 1 Pouch - 2 Month Supply Complement Essential - 1 Pouch - 2 Month Supply 1 x $75.65 Discount Total -$10.00 Shipping: Free Shipping (3-5 business days average) and Standard Shipping (3-5 business days average)$0.00 Taxes $0.00 Order Total $226.10 Charge to card ending in 0815 Billing Address ******************* ****************************************************************************************

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/16/2025, I purchased 4 At-home Omega-3 Index Blood Test Kits. They were on sale for $34, so I purchased one for myself and 3 for family members. The first step of the process is downloading their app and registering the kits to the app. I did this for the 4 tests. All 4 tests were listed on the app as pending, each with our individual names. I mailed in the samples as instructed. After the samples were received and underwent processing, 3 of the kits were removed from my app and only 1 was listed. Upon noticing this and while waiting for the results, I reached out to them on 2/12/25. I have received generic replies such as "Hi ********, Thank you so much for your outreach! I'm touching base with my team on this to provide you with a thorough reply. I'll get back to you in the next ***** business hours. Please let me know if I can help with anything else! -****". I explained the issue multiple times both through email and through their web based chat system. Again, only replies that are unrelated to my situation. I currently have results for 1 person of the 4 of us. I would like to receive the service for which I paid as the results for 3 of us are being withheld. In addition to the lack of response, it is particularly frustrating because the test itself was very painful and the finger ***** device is so aggressive that it caused bone bruises on all of us.

    Customer Answer

    Date: 03/05/2025

    Hello, 

     

    Regarding case ID 22953065, this has been resolved. The company has given me the blood test results by email. 

     

    Thank you, 

    ******** *****

Complement is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.