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Business Profile

Water Damage Restoration

All Pro Restoration

Reviews

Customer Review Ratings

4.1/5 stars

Average of 10 Customer Reviews

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Review Details

  • Review fromRhiannon W

    Date: 04/12/2025

    5 stars

    Rhiannon W

    Date: 04/12/2025

    All Pro was professional and courteous. They were also upfront and honest with their estimate and would hire them in the future.

    All Pro Restoration

    Date: 04/16/2025

    Thank you ******** for the time you took out of your day to write us a review. Our team appreciates your input and feedback so future customers can see it too!
  • Review fromMaryanne N

    Date: 04/10/2025

    5 stars

    Maryanne N

    Date: 04/10/2025

    We used All Pro Restoration when our home suffered water damage due to a severe storm. The damage was overwhelming. They were wonderful from the beginning to the end. We had to relocate while the work was being done. They worked with us allowing access to areas of the home. The workmen were professional, friendly and arrived on time. Their work was excellent. We would highly recommend All Pro Restoration

    All Pro Restoration

    Date: 04/11/2025

    Thank you so much ******** for your review. It was a pleasure working with you through your water damage restoration. We appreciate customers just like you! Please let us know if there is ever anything else we can assist you with. We never wish water or fire damage on anyone but we hope to be the ones you reach out to, should you ever need assistance again. 
  • Review fromBeth C

    Date: 11/06/2024

    5 stars

    Beth C

    Date: 11/06/2024

    I would recommend this company to anyone I know. Israel and Abraham were very polite and professional.

    All Pro Restoration

    Date: 11/13/2024

    Thank you so much, ****, for taking the time to write our team members a review. Your review helps other potential customers make the right decision when their home suffers from water, mold or any other peril for that matter! 
  • Review fromRaechele G

    Date: 10/28/2024

    5 stars

    Raechele G

    Date: 10/28/2024

    Working with All Pro was a fresh breath of air. *******, ***** and their entire team was amazing to work with. The communicated with me and my team every step of the way and in turn allowed us to effectively communicate with the resident. Their team's responsiveness and professionalism were amazing and greatly appreciated. I feel VERY confident and secure with the treatment and the removal of asbestos and knowing my resident is safe in their home. Thank you All Pro!

    All Pro Restoration

    Date: 10/31/2024

    It was our pleasure helping your facility in maintaining its quality as high end condos that provide a top notch place to live! Thank you ******** for your business. We look forward to all future opportunities to keep your tenants safe and in a clean living condition. 
  • Review fromNeville H

    Date: 10/24/2024

    5 stars

    Neville H

    Date: 10/24/2024

    I had the pleasure of working with All Pro Restoration after experiencing water damage in my home. I came home from a long day at work to find the drain valve from my water heater had blown out and saturated a large area of hardwood flooring on the main level of my home. From the moment I contacted them, I was impressed by their professionalism and responsiveness. Their team arrived promptly after hours to assess the situation and begin drying out. The crew was incredibly skilled and efficient, working diligently to save my hardwood floors, and ensuring the work area was clean and orderly. What stood out the most was their commitment to customer satisfaction. They were always available to answer my questions and provided regular updates on the progress of the work. I genuinely felt valued as a customer.I highly recommend All Pro for anyone in need of restoration services. Their expertise, dedication, and excellent customer service make them a top choice! Thank you, All Pro Team for your outstanding work!

    All Pro Restoration

    Date: 10/26/2024

    Thank you so much for this stellar review of our entire team! We appreciate when our hard work to satisfy our customers is recognized and pays off! It was our pleasure to assist you in your time of need.
  • Review fromBill P

    Date: 08/08/2024

    4 stars

    Bill P

    Date: 08/08/2024

    Crew was friendly, courteous, helpful and informative. The crew and mgmt staff coordinated to resolve problem with missing heat diffuser pieces discovered after demo and removal of debris. Crew leader was careful to explain each step of work, including risks, health hazards, precautions and scheduled event times. Crew and staff went out of their way to find plumber to fix leaky shutoff valve on hot water supply line to lavatory. Crew and staff coordinated plumbing repairs to maintain completion of the demolition and mitigation work. All services were completed in a professional manner. Customer satisfaction was recognized as a goal throughout the work. Team effort was appreciated.

    All Pro Restoration

    Date: 08/09/2024

    Thank you, **** for the honest and valuable review. While we strive for 5 stars, always, we appreciate honesty first and foremost. Thank you so much for your business!
  • Review fromSteve M

    Date: 12/22/2023

    5 stars

    Steve M

    Date: 12/22/2023

    Great job to ****** and his whole team, he found the leak right away and was here to help the next day. The job went smoothly and correctly. Being a General Contractor myself I will be using these guys for my clients as well.************

    All Pro Restoration

    Date: 12/22/2023

    Thank you so much, ***** for your accolades! Your review goes a long way in boosting team morale. I know the whole team worked really hard to get this job done as fast as possible for you. We are so glad to here we succeeded! 
  • Review fromJonah B

    Date: 12/04/2023

    1 star

    Jonah B

    Date: 12/04/2023

    This is a dirty company that is efficient at defrauding your insurance policy. We had a fire at our home and the mitigation team we hired, equally as dirty, brought these guys in to handle our contents. They packed us out in a couple of vans and two trips with a small box truck. When they returned on the first day they showed up with two HUGE moving trucks and multiple vans. They filled our house with hundreds and hundreds of boxes then told us they would be back the next day. That night we began to open up boxes. Box after box was 80% packing material and very very few items for example. One 16"x16" box had a single baseball cap, another had 6 plastic containers you get at ******************* something most people would throw away, in another scenario a train toy set of my son's left in one box and was returned in 6 boxes. The next day when they returned my wife asked the supervisor why all these boxes were mostly empty. With a straight face she said "well the insurance company pays us per box."Dirtiest part was we told our adjustor who then told them their pack out count had to match the pack in numbers so they provided falsified documents that said they were the same number of boxes. Horrible disgusting company. Stay away.

    All Pro Restoration

    Date: 12/13/2023

    We are sorry to hear about your experience. We understand that the amount of boxes that things get packed into after cleaning can be overwhelming. We do our best to make sure your items are as protected as possible to prevent breakage however possible. Sometimes employees maybe are a little ****** cautious about protecting an item. This may have been the case with your items. We do bill per box that we use when packaging your items and yes, the insurance does pay per box used. In your case the textile items (clothing, bedding, ***********) were taken offsite in plastic bags but brought back in boxes - this adds to the additional box count as well. We have double checked and your insurance was billed for the same amount of boxes on the pack back as they were the pack out (231 boxes total), save for the textile items that were now in boxes instead of bags (68 additional boxes for textile items only). Additionally, the amount of money we "profit off" of each box is very minimal. So, the accusation that we a defrauding the insurance by using too many boxes is unwarranted.

    It took us 10 days with 3-5 people each day to properly box up, wrap, pack & inventory out all items within the home. And it only took 2 days with 5-6 people to bring everything back to the home, so yes, there were more trucks when we brought everything back, but that is so the homeowner can get as much back on the first day of the pack back as possible. The moving of items out at the beginning is always much slower because we carefully pack, wrap & inventory everything as it comes out of the home. It has already been packed, wrapped & inventoried when we bring it back to the move back in is naturally much quicker. 

    We hate reviews like this but we wish this homeowner the best in their future endeavors. 
  • Review fromJessica R

    Date: 09/05/2023

    5 stars

    Jessica R

    Date: 09/05/2023

    Wow. *** was a wet one. And boy did our basement get hit. We thought we could handle it at first after hearing how expensive it was going to be. A few weeks later when it started to stink, we knew we were in trouble. So we found All Pro and we had them come out. They gave us an estimate and we asked them to get started as soon as possible. We might have to start over, but we are so glad it doesnt stink anymore! Thank you All Pro!

    All Pro Restoration

    Date: 09/05/2023

    Thank you for taking the time to write us a review. We know you have a busy schedule! 
  • Review fromKhanh H

    Date: 05/24/2023

    1 star

    Khanh H

    Date: 05/24/2023

    PLEASE DO NOT SIGN THE AGGREMENT AND DO NOT ALLOW THEM TO LEAVE ANY EQUIPMENTS AT YOUT PROPERTY BEFORE YOU TALK TO YOUR ADJUSTER or before you are 100% sure you want to use them. If I could rate negative stars, I would. I feel like I was being ripped off by this All-pro company. PLEASE BE CAREFUL ONE MORE THING. ALL-PRO'S ESTIMATING SHEET SHOWS ONE PRICING AND THEIR CONTRACT MIGHT SHOW DIFFERENT THINGS (in my case, my mitigation estimating sheet DID NOT show the charge for DECONTAMINATOON but they made me pay for decontamination because ALL- PRO said on the phone BECAUSE I SIGNED THE BINDING CONTRACT). Clearly in my case, the Mitigation estimating sheet showed me one thing, and they gave me the contract to sign that showed different thing. DO NOT TRUST ALL-PRO. PLEASE READ CAREFULLY BEFORE SIGNING OR AGREEING ANYTHING WITH ALL-PRO. I WOULD AVOID THIS COMPANY.I have alsi6 just read All- pro's response. Please DOUBLE AVOID this company. They lied on their responses too. After the rain on Thursday May 11th, many restoration companies were fully booked. I kept finding and found All-pro on May 18th. They offered 24/7 services with $350 EXTRA on Thursday and asked if I wanted a free estimate on May 22nd. Thank god that I chose free estimate (thank god that my instinct told me not to trust All-pro). After giving me $19,900 for only ****sf of work, the estimator told me that they can perform the work right away. I asked what if the insurance WON'T COVER the mitigation, the estimate said I could just cancel the contract. That's why I went ahead and singed the contract and they left 3 dehumidifiers for less than 3 hours and charged me almost $1,500 *********** rent $50 PER DAY). WE CAN DO ALL THIS BY HIRING A HANDY MAN FOR MUCH CHEAPER and less headaches dealing with bad company as All-pro. I posted this review from the bottom of my heart so home owners don't get trapped by All-pro please!

    All Pro Restoration

    Date: 05/25/2023

    Transparency is very important to **. As it is evident in the review above, we did not do anything unethical in our approach. The customer admits that we offered after hours services on the day she called (5/18), for an additional $350, plus after hours fees, or a free estimate during business hours (5/22). She chose the free estimate on 5/22 - we honored that by booking her 6 days out (which was our wait time at that time due to the rainstorms). The customer also admits that we provided her with an estimate before starting any work. She was 100% aware of what our services could/would cost. She chose to sign a work authorization to have ** begin but asked ** to minimize those services "just in case insurance didn't cover it". Which we did. We didn't remove any materials, we didn't spray any chemicals, we only placed drying equipment while she confirmed coverage. Leaving her with plenty of options should insurance not cover her claim. When asked if she could cancel the contract if insurance didn't cover it, of course the answer was yes. But that doesn't mean the services rendered were going to be free of charge. That means she would not be obligated to the full $19,900 estimate, if her insurance didn't cover the claim. And she is not. She is only obligated to services rendered on 5/22. No company is going to begin services and not charge for what was done. We never said our services were going to be free if insurance does not cover it. As a matter of fact, our work authorization is clear that we are not guaranteeing coverage and that payment is stilled owed even if insurance does not cover a claim. We are sorry this is not covered by insurance. And we wish this customer the best of luck in hiring handymen to fix a water damage loss that has been standing wet for over 2 weeks (where there is likely to be mold under/behind materials). Of course there are always ways you can get things done cheaper. ******* doesn't mean better though. Professional, insured & certified services are always more expensive. Good luck. 

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