Reviews

Review Details

• Review fromRosemarie G

  Date: 08/11/2024

  3 stars
  Currently having a 'mixed feelings' review. Our HOA community has had a Website with Neighborhood Link for many, many years. We've been very happy with it. However, around June 2024, we noticed that our Site was no longer active. We have repeatedly sent emails and called and have had no response whatsoever. We do notice that their main Webpage is still active and other communities are still online. We were doing the $199/year upgraded service vs the FREE service. We have no idea what is going on and with no contact from anyone at the company, it's becoming very frustrating for our members not to be able to access our community Website. We used to be able to contact a woman named ***** at the number listed on the BBB Site, but now when we leave messages, we get no call back. We leave messages via their online contact email and get no response. Other reviews discuss similar issues and maybe an issue/glitch in their system creating problems. That's fine and I'm sure can be fixed. But the lack of communication is the most frustrating part. Would some please respond to the call and emails? That would be much appreciated.

• Review fromHOA P

  Date: 05/27/2024

  1 star
  They are happy to cash our check every year but have stopped any updates to their web hosting service. They no longer update the *** certificate and they do not respond to support requests. Additionally their "contact us" form is noticeably no longer working. This business is owned by ecentral.com also registered in ******** with a mailing address of a temporary office rental company.

• Review fromKori H

  Date: 09/08/2023

  1 star
  Terrible ***************** Our HOA Board and current webmaster have had zero response to problems we are having with the website and no one answers the phone number provided, returns calls, or responds to emails. They are clearly not particularly interested in their own website either as evidenced by one of their testimonial links they provide for Rustic Oaks HOA on their information page. Go ahead, click on the link in the testimonial from ***********************-Rustic Oaks HOA on the first page of ************************************** We just needed some help but now we want ********** back so we can move on to someone that cares.

• Review fromCarla A

  Date: 02/07/2023

  1 star

  Carla A

  Date: 02/07/2023

  Horrible business. Our HOA has used this site for years and I have called/emailed for the past 3 weeks of how to pay our bill and got ZERO RESPONSE!!! I found an old invoice and sent a check out feb 6 to ********. We always spoke to a lady who always answered the phone who must not work there any longer. This will be our last year as this site has ZERO CUSTOMER SERVICE AND NO WHERE ON THE *** PAGES TELLS YOU HOW OR WHERE TO SEND THE PAYMENT!! I rate this company a zero out of 10! ************

  Neighborhood Link Inc.

  Date: 02/08/2023

  Hi *****
  You are welcome to call us anytime! 303-830-0123.
  We did send you an invoice ************* -- Included in the invoice was a link for online payment (there is also a link on the website)
  Invoice was sent to ******************* Jan 6, 2023, 2:59 PM
  Invoice was finalized
  Jan 6, 2023, 2:59 PM
  Invoice payment page
  was created
  Copy link
  Jan 6, 2023, 1:58 PM
  Billed to
  ******************* Copy to clipboard
  Billing details
  ********* ******* ** *** ** ******* ** ***** ** ***** ********

• Review fromGeorge K

  Date: 08/04/2022

  1 star

  George K

  Date: 08/04/2022

  Our neighborhood association has been doing business with this website provider for over 10 years. We were very satisfied with their service until the last two years. During this time we have not been able to make changes or deletions on some of our web pages that we used to be able to do on a daily basis. The apparent software glitch that the company has experienced has not been repaired. When I have tried to contact the company recently several times by email I have gotten no responses. When I tried their 888# number listed on the site I got a message it has been disconnected. Our neighborhood association wants to get our domain from this company so we can switch it to another website provider, but we have had no luck getting in touch with this company. I would not recommend that anyone set up any new websites with them.

  Neighborhood Link Inc.

  Date: 08/08/2022

  I'm so sorry ******. I'm not sure what has happened.The last contact in our system with Flowing ***** was on Jul 23 03:20 pm we received an email from ********************* about renewing the domain. Our records show ****** emailed back 10:40 pm that same day. (Ticket #*****)She said "Hi *****, Your flowingwellsnacc.org domain expires 9/27/2022, but will renew automatically when the annual website renewal invoice is paid. An invoice will be generated 8/23/2022 and it will be due a month later. ******"We are here ready to help with whatever you need. Including switching to another provider. Again our apologies.

  Neighborhood Link Inc.

  Date: 08/08/2022

  By the way our toll free number should be working - we just tested it. But feel free to call us directly anytime! ************