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Business Profile

Wholesale Video Games

Illfonic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a video game, Killer Klowns From Outer Space, that I was excited about. Upon release, the game was missing many maps and features that were promised before release. It doesn't have the *** map that was heavily featured in the trailer and they completely removed the Klown Trap ability that was promised before release. It's also now filled with hackers and cheaters in every match that they won't remove making it almost unplayable. I tried to contact PlayStation and they refused to give me a refund because I had bought the game more than 2 weeks ago, even though I had pre-ordered the game and the issues and changes weren't known until the game actually released.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't remember the date of when I bought the game. But when I bought the $60 game I did not intend for the game to be nearly unplayable. When I play a game I like to fully complete it as well as play it for fun but this game has so many issues which it renders the game nearly unplayable. Not only that but 3 of the trophies are unobtainable. I have spend 3 days doing all I can and more to get these simple trophies and nothing popped. I have reached out to other people and they said the game is very bugged. All I want is for these trophies to be completed at least. I was really looking forward to this game because it's based on a franchise I enjoyed. The game I bought from Illfonic is Predator Hunting Grounds for the ps4.

    Business Response

    Date: 02/08/2023

    Hello, 

    Sorry for any incovience. I have confirmed with our team that all Trophies work. If you still can't get them to work could you please reach out to our support channel on Discord or ******** They should be able to provide help with further info you can provide. Unfortuantly we don't handle refunds if you aren't happy with your purchase but the store where you purchased the game at can handle refunds if it meets the requirements.

    Thank you!

    Customer Answer

    Date: 02/08/2023

     
    Complaint: 19364459
    I am rejecting this response because: There is no support discord or ******** I have Tweeted to Illfonics ******* with no response and I have reached out to the Predator Hunting Grounds discord and all I have gotten was people that have the same issue as me. If someone from Illfonic can contact me personally that would be much appreciated. I am trying really hard to complete this game and I have done all the requirements for these trophies and nothing is popping. 

    Sincerely,

    ***************************

    Business Response

    Date: 02/14/2023

    We are happy to reach out to *** directly. Is there a good email to contact him at?

    Customer Answer

    Date: 02/17/2023

    There is *********. There is ******* and ****. ******* of the client you refused to give service to for $195
    Complaint: 19364459

    I am rejecting this response because:

    Sincerely,

    ***************************

    Customer Answer

    Date: 02/23/2023

    This has been fixed and the company has amazingly helped me. Great company and customer service 

Illfonic LLC is NOT a BBB Accredited Business.

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