We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Glass

Colorado Glass and Mirror LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Colorado Glass and Mirror LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Colorado Glass and Mirror LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       BBB: I do not accept the response made by the business to resolve this complaint
      Complaint: 17667329

      I am rejecting this response because: The response was inaccurate as well as irrelevant, even though I have a response from the "actual" install tech apologizing for incident, the owner who was not present when damage occurred, suddenly decided  

      almost, a year later that they didn't break tile.  Bottom line they promised to resolve multiple times over many months (conversations I documented) after six month I finally told owner I was going to take further action, he said don't threaten him and now he is not going to repair anything. 

      I also want to address the irrelevant comment; "I want to note that originally we did go out several times due to the fact that we noticed a scratch in the glass. We again went above and beyond to make the customer happy."  Just more lies from this guy, they came several times because We noticed a scratch and just wanted to make me happy" actual Story is they installed scratched glass, and "I" pointed it out, not them, and reason it took more than one visit is because they forgot the needed coating and had to make second trip. 

       

      this business is simply incompetent and dishonest. 


      Sincerely,BBB: I do not accept the response made by the business to resolve this complaint

      *********************

      ns via text..

      Business Response

      Date: 09/29/2022

      Hello, I'm responding to the complaint of *********************. I want to address the original complaint that we "BROKE A ****'' on his floor. This issue was brought to our attention several days after we were last out there.  We did not break the tile but we were willing to repair it at no cost just to keep the customer happy. I reached out the tile company and they were out of stock on the grout. I was then threated by the homeowner and was still was willing to fix it. This complaint actually blindsided me. I even offered to do the repair after the complaint was made and the customer refused.   I want to note that originally we did go out several times due to the fact that we noticed a scratch in the glass. We again went above and beyond to make the customer happy.  The customer wanted us to leave the scratched ******************** to discount the product several hundred dollars. WE wanted to make it right because that's the way we do business.  Please not the federal guidelines for a scratch to be addressed is if you can see it 12 feet away. We were clearly within our right to ignore it but we replaced it anyway.    

       

    Colorado Glass and Mirror LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.