Complaints

This profile includes complaints for Lifetime Home Remodeling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lifetime Home Remodeling

  9525 E 40th Ave Ste 160 Denver, CO 80238

  
• 

  Lifetime Home Remodeling

  9525 E 40th Ave Ste 160A Denver, CO 80238

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Lifetime rep solicitation to my house was unprofessional and aggressive. ******* rang my doorbell 2 x , then knocked, trying to get my attention when he could clearly see through the window that I was sitting at my dining room table on a work video conference call. After these 3x interruptions, I walked to the door and after I told him it was clear I was not interested in answering my door and he could clearly see I was engaged, he rudely started in on his sales pitch. I told him I was not interested and he had interrupted my work. He made no effort to apologise and then tried to hand me a pamphlet. Stop door to door solicitation!

  

  Business Response

  Date: 02/21/2024

  
  
  We apologize for the inconvenience and frustration caused by the recent visit of our Lifetime representative to your home. We take your feedback seriously and assure you that steps will be taken to address this matter promptly.
  
  Firstly, we deeply regret any disruption caused to your work video conference call.  We will reinforce our training protocols to ensure that our representatives respect the privacy and schedules of residents during their visits.
  
  Additionally, we understand and respect your request to cease door-to-door solicitation. We acknowledge the importance of being sensitive to the preferences of homeowners in our community. Therefore, we will review our marketing strategies and consider alternative methods that are less intrusive.
  
  Please accept our sincerest apologies for the unprofessional conduct of our representative. Your feedback is invaluable to us as we strive to improve our services and interactions with customers. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  
  
  Lifetime Customer Relations

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our windows from this Company based in good faith that the Company was here in ***** to stay and that we were assured our purchase was covered by a lifetime warranty against flaws in materials and workmanship. When I contacted the business to report a problem with two of the larger windows, I was informed that they have closed their ***** operations but that I could still be assured of support via a third party Company and to expect a call from a third party to address our concerns. After three days have passed and I had not heard from anyone I reached back out to Lifetime Windows and Siding and was informed there was no one available to take my call and left a message to be called back but that has not happened and so here we are. What I expect is for them to either replace the windows with something of the proper quality or if there is some inherent issue with that size of window then to offer a suitable upgrade in quality.

  

  Business Response

  Date: 12/05/2023

  Lifetime is partnering with a local company to complete and Service items.  Customer information was given to that company and should be hearing from hem directly

  Customer Answer

  Date: 12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Large windows installed 4 years ago. One window lost it seal within a year, took the over 6 months to replace, that window was to big but was forced in, now the frame in bowed no seal around the glass and frame. We have been trying to get it replaced for almost a year, no response from company. Their installers are great, but the office is horrible, no one knows anything, managers say they will get back to you, nothing

  

  Business Response

  Date: 08/17/2023

  Hi *****, 

  We apologize for the communication issues you have had with our office. We have been communicating with the manufacture to get updates on the status of the product and have been awaiting an answer. Our next steps is to call our warranty manager over at the manufacture.  In an effort to resolve this quickly our office will be reaching out to you within 5 days to get you an accurate timeline to replace your service item.  

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from this company 1-7-2016. With this purchase came a lifetime replacement guarantee if any windows failed. I have one window that has failed. Called *** a tech named ***** came out in Feb, 2023. Tech assured me that repairs would be done after replacement parts were ordered. Didnt hear anything from them, called ** on April 7, 2023, was told by ****** that they couldnt find a record of my purchase. Sent images of my records. Didnt get a response so called the ** on April 10, 2023, receptionist pulled my record, assured me order for parts would be submitted. Have left messages inquiring where my order for repair stands. Have not had calls returned. This purchase was for $4393.00 on 1-7-2016 check #****.

  

  Business Response

  Date: 06/05/2023

  We have received the service request and have processed an order with the manufacture.  It looks like we currently have received a portion of this order and are waiting on the final parts to be delivered. Our office will be reaching out to the customer to provide an accurate update.

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This window was installed in 2021 and it is now leaking terribly with the current rainy weather. Water everywhere and I cannot seal it myself. I have called and left voicemail, but no responses or callbacks. I need someone to contact me to get someone out here to figure out if it was never installed properly or if the installation was never sealed properly (or somethings else). I need to keep this room from more water damage but I have no one there to contact. I need them to come out and fix this. I have had no hail from this recent storm - just rain. Please help me.

  

  Business Response

  Date: 05/24/2023

  Window was leaking from the top of frame, We caulked top of window exterior after finding access points for water (bad caulking job) if she sees a leak happen again in the future she will reach out. If so  we can do surgery on window to see if there is a deeper issue. Interior stops may need replaced if they become loose again because they came loose when leak happened. Customer was happy with service and will reach out with further issues. 

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have warranty on windows purchased. Window cracked and frame is bent. I have called company several times and have left messages for ****** who told me my window would be replaced and had appointment for today but no one showed and then I was told my window would not be fixed.

  

  Business Response

  Date: 04/28/2023

  Hello, 

  Our Vice President of Operations reached out to ****** and he confirmed that the appointment had to be rescheduled due to a team member being sick. ****** said that he personally has reached out to the homeowner and will be out on May 6th at 8:00am to get everything taken care of. 

  Thank you! 

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 12/22/22 I was had a salesman, ****, from Lifetime windows quote me on windows. We were originally going to finance the windows, however, he said we could save $800 if paid in cash. The $800 would come back to us in two $400 refunds off the initial and final payments. We paid the initial payment and never received the refund so I called Lifetime's office on 1/27 where I talked to ****** and explained the situation. She said she would get with **** and figure out what was going on. I called again on 1/30 and was told she was still waiting to hear from ****, however, they would probably just take the $800 off the final payment. She said she would call back when she heard back. I received a call on 2/3 that my windows are in and they would like to install them on Wednesday 2/3. Called back to ****** on 2/3, no answer, left a message. Called back on 2/6 (~9:30am), *** answered and said ****** wasnt in yet but she would have her call me back. Called back at approximately 2:30pm, no answer from accounting. Called back and had operator transfer me to ******, rang and went to voicemail. At this point, I seem to be getting ghosted.

  

  Business Response

  Date: 02/08/2023

  ********************** contract did not note any discounts, additionally he initialed no verbal promises were made. We reached out to the original sales representative to get an answer and we're waiting on a determination from them to approve any credits or discounts which were not listed on the original signed contract.  Our office will be crediting the $800 promised credit on completion of the installation. It will be applied to the remaining amount due . A signed change order for the price change will need to be signed by ****************** , prior to issuing the credit. 

  The credit was issued yesterday, February 7, 2023
  

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, I disagree with the statement that no verbal promises were made.  ****, Lifetime salesman, did promise the reduction in price.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 Lifetime completed installation of our sliding glass door. During the installation and the settling of the home our ceiling cracked. The Director of operations and the project coordinator Both came to our home on June 9th 2022 and looked at the cracking in our ceiling. They recommended waiting to fix the issue until after the monsoon season in case the ceiling settled any more and caused more cracking. This was also documented by the lender as we had a complaint filed with them also. On November 7, 2022 Lifetime sent a painter to paint the cracks in our ceiling and when we told them that the drywall needed to be repaired the Director of Operations refused to do the work. We would like the cracks caused by this construction to be repaired per the contract.

  

  Business Response

  Date: 01/03/2023

  Hello, sir. ***** you for submitting your feedback. We appreciate you taking the time to list your concerns. We understand your frustration with a crack in your ceiling. As indicated in your complaint, the crack most likely resulted from the home settling on the foundation. The crack pictured in your ceiling is a separate issue than the door installation. The door installation was inspected by the city and passed all requirements. The city did not cite the crack in relation to the door. Also, as you mentioned, we amicably offered to paint the cracks to help out, even though painting a pre-existing issue with the foundation settling was out of scope for our work. If there is any issue with the door installation, we will gladly visit to make sure it is installed properly. *****s, again for taking time to submit your issue. Have a great day.

   

  Customer Answer

  Date: 01/17/2023

  This case is not resolved, the response from the vendor is not valid, the reason that the roof is cracked is solely based on the fact that a new header was installed causing the ceiling to settle and thus the cracking. The cracks happened after the city inspected the door installation. The roof had ZERO cracks for 13 years and cracked after the door was installed. I want the dry-wall repaired, not painted over like the shotty workmanship used else ware.
  
  Regards,
  ************************; 
  

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime installed new windows and siding on my home in September of this year. 2 windows are installed crooked and the interior trim is 5/8 from the wall. The other 2 windows dont open and close properly and one of them can barely be locked. The sliding door is coming apart and is unable to be locked. They damaged my stamped concrete by sliding the door around on it without any kind of a pad underneath it. All I have heard from the project manager and salesman is this isnt how we do business yet no one will contact me or offer a resolution. While on-site they removed my existing glass block windows by taking a hammer to them and shattering glass all over my shower and concrete patio without putting down any kind of plastic or tarp causing glass to go everywhere. The sliding door was installed incorrectly the first time so they removed it and slid it around on my stamped concrete causing additional damage then reinstalled it by beating on it for 30 minutes with hammers and blocks of wood which has resulted in the door now falling apart. I was told the screen door would be delivered in October but that hasnt arrived. The drywall damage has not been repaired. My salesman refuses to answer my calls. They were supposed to remove the old siding and install new OSB and siding. It was discovered that the old siding was 3/4 tongue and groove and was part of the structure of the house at that time we agreed to leave that in place and install the new siding over the existing eliminating the need for removing the old siding and installing the new **** I asked for a credit and they only offered a credit for the cost of the **** When I asked what about the 2 days of crew install time that was saved I was ignored. They are charging for work that they didnt perform.

  

  Business Response

  Date: 12/16/2022

  We attempted 2 site visits set by our scheduler & the Dirchls on Oct. 13th & Nov. 9th.  Both dates the homeowner wasnt home, and we had to reschedule.  We spoke to ***** and are now scheduled for Dec. 21st to wrap up all items.  We apologize for any confusion for the previous schedules.

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifetime Windows and Siding installed siding and gutters on our house with work finalizing in June 2022.Cost of the project $39,861.Installers broke 2 exterior lights ($135.10 + $89.97)and Lifetime stated they would reimburse use for the replacements. Said "check was in the mail". This did not happen.Gutter Screen Protection installed was not as discussed/advertised and lower quality then what was removed from our house. Credit for gutters that was discussed $900 The $900 credit does not cover the Leaf Filter Gutter Protection we originally had. Lifetime said they would not install the same quality gutter protection so we agreed on the $900 credit (not my choice but wasn't getting anywhere with Lifetime). Total Lifetime owes us is $1,1125.07 Per the attached email, Lifetime agreed to reimburse us for the two outside lights and credit us for the $900 gutter credit; however, this has not occurred.We have tried to resolve this issue directly with Lifetime siding to no avail. We then filed a complaint with *********************** who is providing the financing for the project and they have been unsuccessful in resolving this dispute with Lifetime.

  

  Business Response

  Date: 11/14/2022

  *****-
  Our apologies for the delay on the refund.  The check will be mailed out this Friday,Nov. 18th. 
  
  Hope you have a wonderful Thanksgiving,
  
  Lifetime