We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Destination Management

IntraRez Reservation System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Destination Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of the dispute is I cannot get a hold of anyone to help reset my password to retrieve credit card info to charge customers for cancellations and/or damages. In order to retrieve that info I have to login into a secure site using a different password but it does not work so I have tried calling the number on file 970-455-8240 and it rings and then goes to voicemail which is full. So I cannot even leave a voicemail. I have contacted them just about everyday via the contact us section regarding this and have not received no answer. I started contacting them regarding a 748.65 (8.14-8.26.23) transaction that needs to be charged on the card given to us on the system. The organization is paying for a guests stay but I am unable to do so cause I can't get into the secure portal to obtain that info. I also lost a cancellation fee of 124.78 (one night stay) yesterday because I was unable to get into the system. I want to stay I tried contacting them earlier this summer but did not get a response but now that we are losing money from individuals not cancelling in time or want us to charge the card on file I need to be able to get assistance to obtain that information. Very bad business practice and etiquette. I truly want someone from the company to contact me and help me and then I will start looking for another reservation system.

IntraRez Reservation System is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.