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Business Profile

Health Care

Axis Health System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Axis Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

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Axis Health System has 14 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Bill from Lab Corp which should have been paid in full through Medicare. When I called United Health they said it was a problem with the doctors order. I then tried over and over to reach Lisa in billing. When she finally called me back after weeks. I explained to her what the problem was. She said she would get with my doctor to refille the form. Never heard back. This week I left numerous messages for her to call me, I left a message for my doctor to see if Lisa had gotten in touch with her. There was nothing in my file to indicate Lisa had reached out to my doctor.

      Business Response

      Date: 02/28/2025

      Thank you for reaching out. Please allow our organization 10 business days to complete our internal research. An explanation will be provided to the BBB by March 13, 2025.

       

      Sincerely,

      ******* ******

      Business Response

      Date: 03/17/2025

      Last week, two notifications from the BBB were received communicating there was no further communication received from the complainant, and this ticket would be closed by the BBB.

      To date, Axis has not heard from the complainant. Our Billing agent is working with the primary care provider to review/resolve this matter.  Medicare denied coverage of the cost of the labs due to medical necessity. The provider has reviewed the medical chart and is preparing the necessary paperwork for LabCorp to rebill the patient's insurance. Once the paperwork is finalized, it will be faxed to LabCorp, the laboratory company that performed the labs. This situation is being closely monitored. The Billing Agent is in communication with LabCorp to ensure all necessary steps are completed. 


      Thank you 

      ******* ******, Regional Grievance Supervisor

      Customer Answer

      Date: 03/17/2025

      Complaint: ********

      I am rejecting this response because:

      because this has been ignored for well over a month I will accept the response when the bill from LabCorp has been paid.



      Regards,

      ***** *******

       
      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    • Initial Complaint

      Date:08/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a senior citizen and on 07/01/22 I went on Medicare. I also enrolled in a Medicare Supplement with ****** ********** which picks up everything Medicare doesn’t cover. In 2022 I met my yearly Medicare deductible. Axis Health is my PCP. For the last six months I have been receiving bills from them for services provided on 7/27/22, 9/15/22, and 11/18/22. They are billing me $660.50 (account number *****). I have left over a half dozen messages with the trying to resolve this and asking them to resubmit to my Medicare and Supplement without ever receiving a call back. I just keep getting the same bill every month for services from a year ago. I have even left messages for their Office Manager (**) asking for her help without any success either. I have been to my PCP in the last six months without problems - they certainly have copies of my Medicare card and Supplement card. I am certain I do not owe this money and would really appreciate your help getting this resolved. My wife also has a recurring bill from over 2 years ago that she has not been able to resolve (***** ******** ******* ******

      Business Response

      Date: 09/15/2023

      ******* ******* ****************************

      Billing for Primary Care bills are outsourced through an offsite vendor. Internal billing Team is communicating to resolve situation. Information is needed, so this complaint is still pending. JFUCITO called the complaintant and informed we are working to resolve the issue for both accounts. Anticpate to close/resolve this case as soon as possible. JFUCITO is waiting to hear resolution back from internal Billing Team as of 9/15/2023

      Customer Answer

      Date: 09/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau®:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* *******

    Axis Health System is NOT a BBB Accredited Business.

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