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Business Profile

Office Supplies

The Mail Room & Copy Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mailed **** Priority Mail. Was told Mail Room charges a few dollars above **** for same shipping. Was shocked at $89.27 charge date 11-06, but unclear what actual charge by ****. Reviewed next day previous recent charges by **** about same shipment about same address about $55. $35 is not a few dollars more. Mail Room giving false claim on added charges. Mail Room checked shipment for valid charge, verified extra charge about $35 due to Mail Room processing.

    Business Response

    Date: 12/22/2023

     Your price comparison does not appear accurate.  You are correct, however, that our postal prices are higher than at the post office, which we did inform you of at the time of transaction.  We hope that our superior service and convenience does provide the additional value our long loyal customers have come to appreciate, and we hope you will too.  Have a wonderful holiday.

    - The Mail Room and Copy Center

    Customer Answer

    Date: 12/22/2023

    Complaint: ********

    I am rejecting this response because: Comparison price is printed from ****, same location, same size, same round tube. True told your price a little higher about $2.00.  $30 is not $2. Will stay clear of your door and pass the word to check your price first and get quick exit. 



    Regards,

    **** ****   
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

The Mail Room & Copy Center is NOT a BBB Accredited Business.

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