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Business Profile

Pediatrician

Pediatric Associates of Durango

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 5th I took my son in for his before school vaccinations and check up. Told the guy up front that I was in between insurance so I would just have to deal with the payment. He said no problem. Appointment went fine and we were told everything was “all set “ when we left. I figured they would send us a bill. Now they want to charge $600 + for two shot and a checkup because they tried billing through insurance which we didn’t have. They made a billing error and now I’m responsible for it ? I’m willing to pay a reasonable amount but they won’t budge because they used a “ in house “ batch of vaccines that cost more than the cash ones ? They are a VFC location and I explained we didn’t currently have insurance so I felt it was safe to expect a bill for a couple hundred bucks. They said I should have known better when they didn’t charge me at the counter and let me go . I guess that’s an indicator they’re expecting to bill insurance ?

    Business Response

    Date: 02/23/2023

    In regard to complaint filed by ****** ********

     

    In our office our self-pay policy is that charges must be paid the same day to receive a discount. We also have to be notified before giving any immunizations to the patient. If the patient has insurance they cannot receive VFC vaccines provided by the state. There is a form they must sign acknowledging they are self-pay and therefore can receive VFC immunizations. When the parent brought child in he told my front office that he would call with insurance info (note on chart from ****** ******, front desk staff  “Dad will call us and get us his updated insurance card.08/05/2022  AL”) so there was no reason for my nurse to question if he should get VFC vaccines or vaccines from our purchased stock. When Dad called I did offer to discount the visit itself as well as the administration charges for the vaccines but explained that I couldn’t discount the vaccines themselves due to the cost of purchasing the vaccines. I also reminded him that he signed financial policy paperwork within the last year that addresses the self-pay policy to which he said “I didn’t read all of that”. It is however initialed acknowledging it was read. He then said we could just turn it to collections as he won’t be paying.

     

    Below are notes from correspondence with parents

     

     

    ***********  08/31/2022 01:12:30 PM > lm for Mom re: self-pay. Unfortunately, we can't offer self-pay rate after we billed insurance and used private vaccines.

    ***********  09/23/2022 12:48:01 PM > lm rtn dad's call regarding a discount. Agreed to discount WCC but can't discount vaccines. I did change the admin codes to help with cost as well.
    ***********  11/11/2022 03:09:37 PM > Dad filed a complaint with BBB. Due to HIPAA I'm unable to respond w/o an ROI. Sent letter to Dad.

     

     

    ***** *****

    President

    Pediatric Associates of Durango

Pediatric Associates of Durango is NOT a BBB Accredited Business.

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