Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my two sisters have been renting a house for the last 12 months. The person named in my complaint is the property manager. Over the course of those 12 months, our property manager has failed to maintain issues with the house when asked, violated multiple terms of our lease agreement, broken Colorado warranty of habitability laws, and failed to produce his Real Estate Brokers lisence number when asked. Practicing property management without this lisence is illegal in the state of Colorado and carries steep penalties. The property manager also continues to contact myself and family members regarding perceived issues with the house, but we have already moved out and left the house in better condition than we found it. We have cleaned the house to the standard set forth in our lease agreement

  Business Response

  Date: 04/27/2025

  The tenant who was renting my property, ***** ****,  did not follow the terms of the rental agreement and instead complained to the BBB when my property caretaker contacted him to follow through with the terms of the agreement. Specifically, the tenant's lease ended on April 1st, and he did not provide the agreed on notice prior to moving out, nor did he actually move out of the property or have the utilities turned off until April 7th. My caretaker had inspected the property before the tenant had moved out, and spoke with ***** any the time about things that had to be done to follow the terms of the lease, including removing his trash, including spare tires, off the property and having the carpets commercially cleaned. ***** told my property caretaker that he would do this, but then did not follow through. ***** did not follow through properly with utility companies in terms of completing his service, such that my neighbors complained to me about his trash can being the only one left out on the street for two weeks and my caretaker had to contact Waste Management in order to ensure the trash service was concluded and the trash can was taken away. ***** also did not properly communicate with my property caretaker when he had issues with the water service from my well, leaving me a larger problem to take care of then if I had been notified of it earlier and been able to take care of it earlier. When my property caretaker attempted to contact ***** after he had moved out to follow through with getting his tires removed from my property, ***** threatened my property caretaker, complained to the BBB, and told him to never contact him again.
  
  

  Business Response

  Date: 05/14/2025

  I am not sure exactly what ***** **** is asking for. In his initial complaint, he only asked for my property caretaker to stop contacting him, even though the contact was to try to get ***** to come back to the property to remove the used tires he had left there. Since then, my property caretaker has not contacted *** ****, as he requested. 

  I will have *** ****** used tires and any other trash he left behind removed from my property at his expense; I do not wish for him to visit the property any longer as I am having work done at the house in order to have it ready for future tenants.

  Customer Answer

  Date: 05/15/2025

  Complaint: ********
  
  I am rejecting this response because:
  *** **** ****** **** ********** may not use ANY of my security deposit for ANYTHING other than damage to the property beyond normal wear and tear that was directly caused by myself or co-tenants, or cleaning if the property was left excessively dirty, neither of which are the case. As I said before, the "trash" is not mine, neither do I have any idea what this supposed trash even is. If there is trash still left from our tenancy, I expect photographic documentation as proof. The tires, as I mentioned before, are mine, and if I am not allowed to remove my tires or have them removed on my own terms, and/or my security deposit is not returned to me, in full, by May 30th, 2025, I will sue for three times the security deposit amount and for damages for violating mine and my sisters tenant rights, as is my right, guaranteed by Colorado law. I will also request that the court make an order to the Department of Regulatory Agencies for the investigation of **** ********** for his illegal practice of property management, which is a class 2 misdemeanor, with penalties including fines, restitution, and possible jail time. (§ 12-10-223).

  
  

  Again, if my security deposit is returned in full, and I am allowed to remove the tires on my own terms, by the date given, I will consider this matter settled.
  
  
  Regards,
  
  ***** **** 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]