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Business Profile

Home Inspections

Pillar To Post Home Inspections - The Moran Team

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired PO to inspect a premises at 119 Wood Road, #119 a brand new property. Inspector found small issues but missed the big one which made property unlivable and unsalable. We were remote so could not accompany the technician. Had we been there we would have certainly detected it. It was a scraping vibrating noice emanating from below which occurred at least every 15 minutes. We didn’t discover until we entered the premised after signing the closing papers. Thankfully we were able to delay the funding and get out of the deal at a cost of $150000 including attorneys fees.

    Customer Answer

    Date: 02/19/2024

    Ok, to delete any PII. No judicial actions filed.

    Business Response

    Date: 02/19/2024

    We spoke with the property manager and real estate agents involved in this property. The issue noted was not present at the time of the inspection. The noise came from a damaged garage door because of an incident in which a truck hit the garage door. This incident occurred on January 5th of 2024, several days after our inspection, therefore, would not have been heard during the inspection on December 22nd. We have documentation of this from the property manager.  We did not note any unusual noise in our inspection report because no unusual noise was heard.  Additionally, the engineering team states this issue is currently being remedied. The damage has been repaired, negating the assertion that the property is unlivable or unsalable. In fact, according to staff there are tenants currently renting the space that have not complained about any noise. The damage to the door that created the noise occurred after our inspection and therefore could not have been detected during the inspection.

    Business Response

    Date: 02/19/2024

    Our inspection was performed on December 22, 2023. According to the property manager (see attached email) the noise began January 5, 2024 after the garage door was hit by a vehicle. The client closed on the property February 5th, prior to all repairs being completed, and was upset by the noise and chose to back out of the deal after having closed. While this is unfortunate, we do not feel this is our fault as we would not have detected a noise that was not occurring at the time of our inspection. 

     

    Business Response

    Date: 02/19/2024

    Also, not sure what the $700 refers to. Mr. Braner paid $475 for his inspection, not $700. I'm also not sure why he thinks we should sue the sellers when we were not part of the transaction and have no ill will towards the sellers? 

    Customer Answer

    Date: 02/20/2024

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  



    Regards,



    Marc Braner

Pillar To Post Home Inspections - The Moran Team is NOT a BBB Accredited Business.

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