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Business Profile

Pool Service

Specialized Pool & Spa LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To:
    Specialized Pool & Spa
    1320 Chambers Ave Unit 6
    Eagle, CO 81631

    Natalia Mandor is a client of Vail Home Care - a property management company handling her home.

    Vail Home Care, LLC is acting on the behalf of Natalia Mandor in this process.

    I am writing to request a refund in the amount of $2,500 for services and parts that were paid for but not rendered by Specialized Pool and Spa. Your company was contracted in December 2021 to fix her hot tub, and a deposit of $2,500 was made for the service (see attached check #2148 written on 12/8/2021).

    However, after the deposit was made, your company was unable to obtain the necessary part needed to complete the repair. As a result, the agreement for the repair services was canceled, and the work was not completed. Despite repeated attempts to contact your company, she has not received a refund for the deposit made.

    The last correspondence we have between you and Natalia Mandor was on Sept 1, 2022, when you agreed to refund $2500 and asked Emily McColley for the mailing address to send the check.

    Attached is the check deposited by Specialized Pool & Spa, and a screenshot of your emails agreeing to the refund along with an email asking for the address to mail a check.

    I hope we can resolve this issue as soon as possible. I kindly request that you refund the full amount of $2500 as soon as possible.

    Please remit payment to:
    Natalia Mandor
    901 E. Camino Real #PH1B
    Boca Raton-FL-33432

    Thank you for your attention to this matter, and I look forward to hearing from you soon.

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