Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I shockingly received this message to my personal and work social media TikTok page from All Points North Lodge violating HIPPA rights and wrongfully messaging me to my work and personal social media platform about reaching out for mental health and rehab care! I absolutely never did, and its beyond wrongful practice and a HIPPA violation. Im outraged! I never reached out to them! This is unacceptable and needs to be reported. I have screenshots of their message and I find this to he horrible business practice for a mental health rehab center. This could be so damaging to me and my personal life and career! Please make sure you take appropriate action against them!

  Customer Answer

  Date: 04/30/2025

  Hi,

  The message I received from *** was sent to my business social media account in my inbox. Ive never inquired about using their services or ever reached out. As you can see, the information is now permanently stored on my social media inbox, and this is fraudulent advertising at best, and a HIPPA violation to message a potential client, if I ever was one, and I definitely wasnt, in this manner. They have no information from me, so this is very concerning a Rehab and mental health facility, as they call themselves, is reaching out to me in this way pretending I inquired about their business. Thank you and hope this doesnt happen to other victims of their desperate attempt at getting new clients! ***** its also an attempt to collect money from insurance companies to bill them for work theyre fraudulently creating themselves. 

  Customer Answer

  Date: 04/30/2025

  
  from: ****** ******* ****** <********************************> via ******************************** 
  to: *************************************************************************
  date: Apr 30, 2025, 1:22?AM
  subject: Re: You have a New Message from BBB Regarding Complaint #********
  

  I provide to wish further resolution. What do I need to do?
  

  ****** ******* ******
  ************
  

  
  

  

  Business Response

  Date: 06/06/2025

  See Attached Document.

  

  Business Response

  Date: 06/06/2025

  from: **** ***** <***************************>
  to: ***** Look <**********************************************************************>,
  ***** ***** <*********************>
  date: Jun 6, 2025, 12:58 PM
  subject: Re: BBB: Final Courtesy Notice - Customer Complaint Requires Immediate Attention

  Hi there,

  
  

  This link should work for the SharePoint video.

  
  

  **** Mason (she/her)

  Director of Marketing

   

  M.************ | ******* | ***********

  Customer Answer

  Date: 06/06/2025

  from: ****** ******* ****** <********************************>
  to: ***** Look <**********************************************************************>
  date: Jun 6, 2025, 2:18 PM
  subject: Re: BBB - Attachment for Complaint ID: ********

  Hi *****,
  
  No comment. ?? 
  
  
  ****** ******* ******
  ************

  Customer Answer

  Date: 06/07/2025

  
  
  Upon reading this false accusatory letter,  insinuating APNs actions directed toward me, and initiated by them, was caused by me in any way, and because of some pop up is totally illogical, nothing short of intentional and pure harassment and slanderous to me. 
  
  
  Mr **********, the CEO, is no stranger to breaching rights to gain PR for himself, and no stranger to slandering me. 
  
  Accusing me of wanting, or creating this message is really a low blow and totally clearly a planned narrative to harm me.
  

  As a citizen, its my duty to report this to you, also to protect myself being seen as someone seeking Mr. *********** APN Rehab. Makes very little logical sense, especially being totally unaware of what their company will even do with an alleged pop up. A TikTok Direct Message unprofessional at best. 

  I demand they produce proof of such pop up message allegedly caused by me or some mechanism. None exists. And TikTok will do its own investigation into their false claims. 
  
  In contrary, their attorneys written statement is proof of being an intentional act to further harm and harass me. A company like ***, should be apologetic, 
  instead they go right to attacking my character? So unprofessional. 
  
  Hope this email finds you well, and you take this information as seriously as I do. This isnt Mr *********** first litigation regarding others and prior patients, or even run ins with the US government regarding his unethical dealings with his Rehab business. 
  

  Thank you for your time. I will proceed accordingly, but more importantly, the BBB should do their own investigation into this company, because its not just me. 

• Initial Complaint

  Date:11/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, I started treatment at the ******, ********, detox facility. Despite being sober for over a month, they deemed me in need of detox due to concerns about my prescribed medication. After detox, I was returned to the same regimen pre-detox.The experience has been consistently poor, from medical care financing to APN communication. The facility abruptly stopped my SSRI treatment, disregarding my concerns about withdrawal symptoms until I insisted on verification of my prescribed regimen. This incident was distressing because I wasnt believed.While my primary concerns are the following issues, I want to emphasize Ireceived valuable tools that aided my recovery from alcohol abuse.However, my main concern is the unexplained and substantial bill of over $40,000. Despite being informed that my insurance covered *** services at the start of treatment, Ive been recently told Im not fully covered. This contradicts my insurance plans website, which explicitly states APN coverage. The facility has yet to provide an explanation and itemization for the large bill, despite emphasizing urgent they need an immediate payment while taking weeks to follow up despite my calls. Notably, I was never informed about the total cost or received a notification until October, months after treatment.This constitutes surprise billing, and I believe I was intentionally misled. If I had known the full cost of care at *** from the beginning, I would have made a different decision about seeking treatment there. I suspect the facility was aware of the potential financial burden and withheld the full cost until after treatment.I believe it is also important to point out that I work for a highly prominent American politician in my anonymity was not taken seriously and frequently spoken of amongst staff and patients alike. This is deeply concerning and a potential HIPAA violation.

  

  Business Response

  Date: 12/02/2024

  Case Number ********s primary complaint relates to an unexplained and substantial bill of over $40,000.  All Points North (APN) is a behavioral health care provider, and as a courtesy,bills its clients health insurance provider for services *** provides.  Most health insurance companies pay *** directly for claims APN submits.  However,********************** (BCBS) issues the payment check in the name of, and mails the payment to, the subscriber on the insurance policy directly.  (The subscriber is typically APNs client, or his/her spouse or parent.)  In other words,BCBS pays the client directly for services APN provided to the client.  This practice puts APN in the position of having to then collect that payment (the payment made from **** directly to the subscriber) directly from the client. 

  When clients admit to APN, they sign an Assignment of Benefits (AOB) under which they agree and acknowledge that any funds they receive from their insurer for services rendered by *** belong to ***.  Under that AOB, they agree to deliver funds they receive within five (5) business days of their receipt.  Further, they sign a Financial Agreement under which they acknowledge and agree that *** is the legal owner of the funds and that they are obligated to remit the funds in full to APN.
  

  When *** becomes aware that **** has made payment directly to the policy subscriber, APN contacts those clients and asks them to forward these checks to APN.  When clients refuse to forward these checks to ***, *** advises the clients that they have failed to comply with their obligations and are wrongfully withholding the funds.  *** advises that failure to forward such payments may constitute the crime of insurance fraud, which is reportable to the state Attorney General for investigation and prosecution, in addition to related civil claims that *** may initiate.
  

  Rather than the surprise billing that the complainant in this matter characterizes these charges as, the amounts sought by *** are amounts paid by **** to the policy subscriber directly for services provided by APN.  These are amounts that the client and policy subscriber agreed to pay over to *** upon receipt so that APN and not the client or policy subscriber is paid for the services *** has provided.  *** believes this to be the basis of the request for payment it has made of the complainant in this case.
  

  These practices are further detailed in APNs complaint against ****, currently pending before the US District Court for the District of Colorado in ******************* v. ***********************************************************************, Case No. 1:24-CV-00536, a copy of which is attached.

  Customer Answer

  Date: 12/02/2024

  Complaint: 22536040
  
  I am rejecting this response because: 

  1. *** has directly received and cashed checks from ****. If they can do some, at random, what has stopped them from doing it to all reimbursements that may or may not have been issued by BCBS. 
  
  2. Despite no insurance being in network by ***, my deductible will billed as if it was an in network provider. 

  3. My concerns on **** negligence to protect my anonymity were not addressed in my complaint. 

  4. I am hesitant to believe any contract signed by an incoming patient to *** gives them a ***** ******* entitlement to any and all reimbursements made in my name only. 
  

  5. Some billing to my provider such as billing for detox services were unnecessary, as I needed no detoxification before arriving to **** main facility. 
  

  6. I was not given any estimates on what my total accrued bill would be prior to my admittance, nor was I informed that I had the option to participate in less comprehensive programming, ie PHP vs Residential treatment. APN, when asked during my time there, laid the blame on my insurer for requiring residential treatment instead of PHP, a less expensive alternative. 
  

  7. This suit indicates that my situation is not isolated to myself and more of a systemic issue with APN and their grossly inadequate communication practices. 

  8. *** never made it clear that they do not accept coverage from any providers.

  9. I find the claim **** financial situation claims dubious in light of their rapid expansion in expensive markets such as ****** and most recently, ******, ******** 
  

  10. *** was not forthcoming in terms of providing an itemized list of which costs accounted for what services. One example being the cost of transportation from *******, ** to ****************************. That expense was discovered after the fact, once it was charged directly to the card on file I provided. 
  

  11. Lastly, I do not feel comfortable being in the middle of a ******* match between BCBS and APN (or whatever their for-profit hedge fund is called). 

  
  Regards,
  
  ******* ********

  Customer Answer

  Date: 12/04/2024

  In the latest resoponse from the BBB, I was asked if I could provide receipts and details regarding unpaid expenses to APN. APN has not promptly or readily provided any receipts besides ambiguous spreadsheet documentation without correlation to each itemized charge that accumulate to the sum payment they are saying is due. It has been very difficult getting into contact and receiving information from ***'s finance department.

   

  On a related note, in the attached complaint filed by *** against my insurer, CareFirst BCBS, they cite Colorado Title 10 in which it states that insurers "abstain from deceptive or misleading practices, and keep, observe, and practice the principles of law and equity in all matters pertaining to such business." **** has been readily transparent and not misleading in their coverage (at least in my case). However, this complaint pertains to a broad range of individuals (APN cites over 200) under ****'s coverage. As far as I am currently concerned, this issue is not specific to me, but the provider (***) and my insurer (****). Therefore, I will not act upon any billing requests until this broader matter is resolved.