Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AGS did a lot of damage to our buildings while doing a stairway replacement. They have refused to contact us or do a final walkthrough since completion of the project.

  Business Response

  Date: 09/25/2023

  AGS Construction has met with **************** and has walked the site to look at the issues is question.  AGS agrees to make some minor repairs and they are in process.  AGS and **************** agreed that there was a miscommunication between AGS and the previous management company upon **************** taking over as the new manager.  All issues are being resolved and all parties are satisfied.

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AGS did some welding outside my condo and made burn marks on my windows.I contacted my HOA and they contacted AGS on 4/9/23. Between me and my HOA they have been contacted numerus times to fix the problem. They said they would replace my windows, but as of today 8/23/23 nothing has been done. They also seem to be refusing to speak to my HOA compay *********************************.

  Business Response

  Date: 08/24/2023

  Hi ******,

  
  We are aware of this situation and despite what was written in the complaint we have been in communication with ************** over this situation.  Below is a timeline of communications that we have had with her regarding her windows.

  6-29:  ************** emailed AGS asking when her windows were going to be fixed.  AGS responded the same day apologizing for the delay and said we were working with a window company to get out and measure her window after the July 4th holiday.  ************** replied that day with "Sounds good, thank you".

  7-10:  AGS emailed stating that the window company was supposed to be out and did not show.  We contacted them and they did not respond.  As such, we hired a different window company.

  7-19:  ************** emailed and asked if we had an ETA.  My project manager missed this email and did not respond in a timely manner.

  8/11:  AGS emailed and shared that the ****************** would be out on 8/16 to measure her window.  ************** emailed us back thanking us.

  8/16:  AGS and the window company were on site and spoke with ************** who provided the glass specifications and the window company measured the windows for replacement.

  8/23:  Window company notified AGS that it is having trouble sourcing the glass that meets the specifications ************** provided

  8/24:  AGS emailed ************** updating her of the sourcing challenge.  ************** responded with "Thanks for the update".

  Additionally, the property management company that manages this property changed between the time we started and finished the project. 

  I would be happy to post a reply to her complaint but her statements are not accurate.  We do have culpability and are replacing her windows.  I am planning on offering her something for her inconvenience.  We have the emails supporting this timeline.  Would you like to discuss this?  If not, how would you suggest we proceed in the best manner for both parties?

  Thank you,
  ***************************

  President, AGS Construction

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20514822
  
  I am rejecting this response because:
  They have not given all dates of correspondence. This all started on 4/9/23 and someone came out on 8/16/23 to measure the windows. 

  I have attached all correspondence with this company.
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/31/2023

  Ms. *** & ***************
  My previous communication on the portal and email to you, Ms. **** was not documenting the entire time period of the unfortunate situation we have put ************** in, rather to add additional information and ask what I was supposed to do next.  I have spoken with ************** directly and am updating the timeline to include the original information that ************** has shared and what we have resolved to do.

  
  4-9:  A representative for ******************************* (CMS) notified AGS about the damage to her windows.
  4-11:  AGS replied and stated they would come out and look at the damage.
  4-29:  CMS emailed ************** that they had not heard from AGS.
  5-2: ************** contacted CMS about status.
  5-3:  CMS stated they would reach out to AGS and get a status.
  5-3:  AGS responded to CMS requesting a time to meet to view the damage.
  5-10:  ************** emailed AGS stating she was waiting on response and was available any afternoon that week.
  5-11:  AGS emailed asking if ************** would be available the afternoon of 5-12.  ************** responded that this date would be fine.
  6-29:  ************** stated she sent an email on 6/7 that AGS did not respond to and that she was not happy about how things have gone and not getting her issue resolved.
  6-29:   AGS responded apologizing for the delay and said we were working with a window company to get out and measure her window after the July 4th holiday.  ************** replied that day with "Sounds good, thank you".
  7-10:  ************** emailed stating that she was at a loss for words because AGS had not been out to visit.
  7-10:  AGS emailed stating that the window company was supposed to be out and did not show.  We contacted them and they did not respond.  As such, we hired a different window company.
  7-19:  ************** emailed and asked if we had an ETA.  My project manager missed this email and did not respond in a timely manner.
  8-11:  AGS emailed and shared that the ****************** would be out on 8/16 to measure her window.  ************** emailed us back thanking us.
  8-16:  AGS and the window company were on site and spoke with ************** who provided the glass specifications and the window company measured the windows for replacement.
  8-23:  Window company notified AGS that it is having trouble sourcing the glass that meets the specifications ************** provided
  8-24:  AGS emailed ************** updating her of the sourcing challenge.  ************** responded with "Thanks for the update".
  8-30:  I personally called ************** and apologized to her and stated there is no excuse for our poor performance and making her wait for so long.  This situation was completely unacceptable.  ************** provided some ***** and honest feedback which I very much appreciated.  I used this information in a performance review I had with the project manager in charge and he has been reprimanded appropriately.  I shared that the glass for her windows had been ordered and that we were told that it would be another three weeks for delivery.  Once the glass arrives, we will contact her to schedule install.  I also shared that AGS is going to visit with the board onsite to discuss her windows and any other issues in the community.  She was appreciative of this and asked when the meeting was happening.  I shared it was scheduled for 9/6 at 1 pm and she was welcome to join the meeting.  I told her I would be at that meeting and hoped we would be able to meet face to face.  Additionally, I asked ************** if there was anything else I could do to address her concerns or compensate her for the very unsatisfactory experience.  ************** thanked me for the call and said that further compensation would not be necessary.  I told her that I would document the whole timeline and include the documentation she uploaded to the BBB portal and send her a gift card any ways.

  
  Thank you,
  ***************************
  President, AGS Construction

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************