Complaints

This profile includes complaints for The Write Easley, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Write Easley, LLC

  8310 S Valley Hwy, 3rd Floor Englewood, CO 80112

  
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  The Write Easley, LLC

  7900 E Union Ave Ste 1100 Denver, CO 80237-2746

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired The Write Easley, LLC on November 20, 2024, purchasing a package for 20 professionally written ***** applications for $850. Their stated delivery timeframe was 13 months. I was told via email that work was progressing, but after over 4 months, only a few low-relevance ***** applications were submittednone of which aligned with the funding goals of my Arizona-based for-profit autism services business.The company was unresponsive for long periods, delivered incomplete work, and failed to meet the expectations promised at the time of sale. When I requested a refund, they declined and cited a prior email as proof of delivery, even though the service was far from complete and did not match the value of what was paid for.I attempted to resolve the matter through ******, but the case was closed on a technicality due to timingnot because the service was fulfilled. I have documentation to support the timeline and the lack of delivery. I am now requesting BBBs help in obtaining a full refund of $850 for services not rendered as described.

  

  Business Response

  Date: 03/31/2025

  We completed this package for the client and sent it over to her on 1/24/2025. We have attached the proof of the 20 grants being completed and emailed over. We have also included various emails screenshots to show the emails between the client and our Administration. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23136990
  
  Thank you for your response.
  
  
  This is not a misunderstandingit is a matter of unfulfilled service, poor communication, and a failure to meet the agreed-upon terms. The email you reference from January 24, 2025, did not confirm completion of the full grant ******** It clearly stated that the process was still ongoing. I never received confirmation of project completion or all 20 grants as promised.
  
  
  More importantly, at no point has your company acknowledged that I am deeply dissatisfied with the quality, timing, and relevance of the service. A company that truly stands by its service quality would not insist on denying a refund to a clearly unhappy customer. Instead, it would address the concerns head-on and aim for a fair resolution.
  
  
  Your response only came after I filed a BBB complaint, which reinforces the lack of timely and professional communication. I have documented every step of this interaction and continue to believe a full refund is warranted.
  
  
  I will not be closing my complaint, and I will continue to pursue this matter through appropriate channels.
  
  
  Sincerely,
  ********* *****
  
  
  

  

  Business Response

  Date: 04/04/2025

  Dear Ms. ****************** you for your continued feedback.

  We understand and acknowledge your concerns. However, we respectfully maintain that this situation appears to be a matter of misunderstanding rather than unfulfilled service.
  
  To clarify:
  All deliverables were completed and sent to you on January 24, 2025, more than two months prior to the complaint being filed. The final update was provided to you via email, following our last communication on January 23, 2025.

  
  There was no further correspondence from you until March 26, 2025, when you reached out requesting a refund. However we have a strict refund policy listed on our website as well that was never mentioned by you. As per our stated response time of 72 business hours, a reply was sent on the morning of March 31, 2025 before we opened, along with a response to the BBB complaint by our Founder, ******

  
  At no point during this process did you respond or initiate contact prior to March 26. This silence for over two months is why we believed the project had concluded as expected.

  
  To your point about expectations, we want to reiterate that all service detailsincluding timelines, deliverables, and processesare transparently outlined on our website, in your ***** writing intake form, and in various tabs via our website. No promises were made regarding a specific number of *****s being guaranteed or a precise process beyond what is clearly stated in writing. You purchased the service directly from the site, without a prior consultation or direct engagement with our team. This is why we feel as if there was not proper communication of your overall expectations of the services because no calls were ever made to discuss such expectation that you may have had. You negated the chance to explain to us how you expected the process to go and that is when we would have cleared up how the process is actually intended to go if the findings on the website did not suffice.

  
  We have attached supporting documentation that shows where each stage of the project was housed and completed, as well as screenshots of our communication timeline.
  While we truly regret that your expectations were not met, we do want to emphasize that we treat all clients equally and honor our commitment to providing professional and thorough services. If our approach did not align with your preferences, we apologize for that misalignment. However, that does not negate the fact that services were rendered in full per the agreement.

  
  We remain open to resolving this respectfully and professionally, but at this time, we do not believe a refund is warranted.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23136990
  
  Thank you for the opportunity to respond.
  
  
  This issue is not a misunderstanding, but a matter of service quality, relevance, and professionalism. I did not receive the email they reference from January 24 despite thoroughly checking all folders. Screenshots of a spreadsheet are not a substitute for formal deliverables or client-facing documentation of completed, relevant work.
  
  
  I have not received a professionally formatted project summary or submission logoutlining what was completed, when, and how it aligns with my business needs. If the company stands by the claim that full service was rendered, I would respectfully ask them to provide this type of documentation as proof.
  
  
  The few grants I did receive lacked strategic alignment with my goals. Shifting responsibility to the client for not initiating a call is concerning, especially when the service was marketed and sold online as professional and comprehensive.
  
  
  This is not about quantity or timingit is about the lack of tailored service, transparency, and meaningful communication. I respectfully stand by my request for a full refund of $850 and urge the BBB to assess this case in light of its mission to uphold accountability and marketplace trust.
  
  
  Sincerely,
  ********* *****
  
  
  

  

  Business Response

  Date: 04/18/2025

  India K. Easley

  

  Business Response

  Date: 04/21/2025

  We have provided proof that the email did in fact get sent to the client on 1/24/2024. That is the business email that the client asked us to use for ***** ******* purposed per the other screenshot of the client submitting their ***** items that are needed when starting this process. it is the last photo shown above.
  
  We have also included more screenshots of what our website shows as well as what the initial ***** ******* form shows that ALL clients receive to upload their documents. The client never once spoke to anyone via phone and voice what kind of *****s she wanted specifically written for her business. 

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23136990
  
  I am rejecting this response because:
  
  Thank you for your continued responses. However, the issue remains unresolved and I must respectfully clarify several key points:
  
  
  First, while you claim the final email was sent on January 24, I never received it. I have searched across all foldersincluding spamwithin the email I submitted during intake. A screenshot that an email was sent does not confirm receipt, nor does it provide any assurance of the contents quality or relevance.
  
  
  More importantly, this dispute is not about whether an email was sent. It is about the substance, transparency, and integrity of the service delivered.
  
  
  At any point in this process, your company could have provided a professionally formatted project summary or statement of work detailing what was completed, when, and how it aligned with my business goals. To date, no such documentation has been submitted, despite my direct request for it in response to your previous messages. This is a basic expectation in professional service delivery.
  
  
  Instead, what I did receive included generic, low-relevance ***** opportunitiesone of which I will use to illustrate the broader concern:
  
  
  I was directed to apply for the ***** * Scholarship, which required attending a live Zoom session. During that session, the host spent most of the time promoting her own coaching business. The $1,000 ***** was awarded to someone she appeared to know personally, with no formal application process. This was clearly a lead-generation funnel disguised as a ***** ************** including it in a paid deliverable undermines any claim of strategic research or professional standards.
  
  
  Finally, the companys continued insistence that my lack of a phone call is to blame for unmet expectations is both dismissive and unreasonable. The service was advertised and sold online as a complete, professional *****-writing package. It should not require a phone call from the client to receive thoughtful, strategic, and relevant work.
  
  
  This is not about quantity, a missed email, or miscommunication. It is about lack of discernment, lack of client care, and a failure to deliver aligned, professional services that reflect the investment I made in good faith.
  
  
  I respectfully maintain my request for a full refund of $850 and ask the BBB to evaluate this case in light of its mission to promote honest, responsive, and trustworthy business conduct.
  
  
  Sincerely,
  ********* *****
  
  
  

  

  Business Response

  Date: 04/23/2025

  Dear BBB and *** ******

   

  Thank you for the opportunity to provide a response regarding this matter.

   

  We respectfully disagree with the assertion that this is a matter of service quality rather than a misunderstanding of scope and expectations. Per the service agreement and the publicly available details on our website, our ***** writing package includes the research and application of 20 *****s that align with the clients business profile, mission, and eligibility. This work was completed in full and delivered via email. We understand *** ***** has stated she did not receive the email dated January 24; however, our records confirm the message was sent and not returned as undeliverable. We are happy to resend the documentation for her review (Attached below).

  While we understand *** ***** concern about the format, we must clarify that our deliverables include a spreadsheet-style submission log detailing the name of each ****** submission date, login information (if applicable), and amount that was requested or that each ***** capped off at, and the determination date if applicable. This has been our standard method of delivery since 2018. Clients who wish to schedule calls, request alternative formats, or specify ***** preferences are encouraged to do so, and these options are clearly communicated throughout the onboarding process (if a call is had) and on our website.

  We also note that no specific *****s were requested by *** ****** which is always an option we extend to clients who have targeted funding opportunities in mind. Our team performed due diligence by evaluating numerous ***** databases and opportunities, ensuring that the submissions reflected the clients business structure, new franchise status, service goals, and stated budget needs.

  We value all client feedback and strive for clarity and professionalism in every engagement. While we are unable to issue a refund for services that have been completed in accordance with our stated process, we are more than willing to provide a copy of the original submission log and additional documentation outlining our process, timeline, and ***** alignment details.

  We appreciate your time and consideration in reviewing this matter. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23136990
  
  Thank you for the opportunity to respond.
  
  
  Despite multiple chances to resolve this matter professionally, The Write Easley, LLC still has not provided what any reasonable client would expect: a professionally formatted list or project summary showing which *****s were actually applied for, when they were submitted, and how they aligned with my business model.
  
  
  My request has always been clear: I am not asking about whether an email was sent or about the intake form I submitted months ago. I am asking for basic accountability for the service purchasedspecifically, a detailed record of deliverables, which to this day has not been provided.
  
  
  Furthermore, examples of the work provided raise serious concerns about the quality and legitimacy of the services rendered. One ***** opportunity includeda so-called ***** * Scholarshipwas in reality a promotional Zoom session requiring me to sit through a sales pitch for a business coach, with no legitimate ***** application process. Including such an opportunity in paid deliverables reflects extremely poor judgment and misrepresentation of services.
  
  
  It is unreasonable and unprofessional for a company to advertise comprehensive ***** writing services, deliver low-quality, non-strategic opportunities, and then blame the client for not initiating a phone call to clarify what should have been basic, professional standards of service.
  
  
  At every step, I have acted in good faith, communicated clearly, and requested documentation to validate their claims. They have consistently declined to provide it.
  
  
  Given the businesss ongoing refusal to address the core issues raised, and the absence of any professional project summary or documentation of deliverables, I respectfully request that the BBB close this complaint with a final customer statement and a notation that the business failed to adequately resolve the consumers concerns.
  
  
  Sincerely,
  ********* *****