Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Formula One Digital Media Limited, the provider of the F1TV streaming service, due to persistent issues with their closed captioning service and the completely inadequate and unhelpful customer support I have received.The core issue is that the closed captions on the F1TV service are consistently missing from content such as analysis shows, race highlights, F2 content, and archival footage.I have been in ongoing email exchanges (Case #********) about this issue since March 2025. Despite my repeated efforts and detailed explanations, F1TV customer service has been consistently unhelpful and has failed to address or resolve the *************** agents ignore previous emails and frequently ask for information I have already provided in the same email chain or keep asking me to perform the same basic troubleshooting steps. Despite clear explanations and a request for escalation, they don't pay attention and don't seem to care. Many of my specific questions, such as what changes were made that supposedly fixed the issue, have been ignored.After nearly three months, the issue remains unresolved.I paid for a premium F1TV subscription but have been unable to fully utilize the service due to these persistent captioning failures and the lack of competent support. The service provided is not as advertised, particularly concerning accessibility.I want F1TV to formally acknowledge the actual closed captioning issues and provide a competent support representative who will work towards a genuine resolution.I want compensation for the period I have paid for a premium F1TV subscription while the service has been significantly impaired for me due to the lack of functional closed captions and the failure of F1TV support to provide any meaningful assistance.I have attached a PDF document containing just one of the lengthy email chains with F1TV support for your review, which substantiates my claims.Thank you for your time and assistance

  Business Response

  Date: 06/13/2025

  Thank you for taking the time to detail your concern.
  
  Your complaint has been addressed to Liberty Media Corporation.Liberty Media is the US-based parent company of ********* but does not operate its business. Formula One Digital Media Limited, which is based in the **, owns and operates F1 TV. We therefore respond on behalf of Formula One Digital Media Limited.
  
  We wish to apologise for the frustrations you have experienced with the F1 TV product and the customer service you have received to date. On this occasion our customer service has clearly fallen short of the high levels of help and support we aim to provide, and we intend to rectify this moving forward. Lessons will be learned from the way your case was handled, and we are grateful to you for bringing the matter to our attention.
  
  To address your specific concerns and provide an appropriate resolution, a specialist support representative who has been briefed with the history of your case will contact you directly.

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets purchased through ticketmaster, their third party selling F1 Grand Prix tickets in *********, **. I purchased two tickets for Thursday, 11/16/2023 6pm PST at ******** Zone at ******. Services were not rendered. After watching the practice races for two minutes, the event was canceled due to their negligence and non compliance. I want a full refund of $522.89 back to original payment. The event needs to be canceled through Ticketmaster so they can follow correct protocol - the only way is for the company (Liberty Media Corporation) to contact their third party sellers and issue a cancelation/event cancelation so a proper refund can be processed. There is a class action lawsuit due to negligence and services not rendered made by several law firms in ****** against this company.

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Liberty Media is the commercial rights holder for Formula One. I purchased tickets to the 2020 Canadian Grand Prix prior to the covid pandemic. After more than a year, I was told I could receive a refund. That never happened. Then, I was told I could use the credit to attend the 2022 race, but found out after tickets to the 2022 race had already sold out. I was told to contact the formula one ticket store later in 2022. I've contacted formula one ticket store no fewer than six times since then and received no response. I have emails and proof of purchase and I am due a refund in the amount of $444.26 CAD, which as of the time of this complaint is the equivalent of $323.38 USD. Ultimately, a **** company has accepted payment from an ******** citizen, promised a refund, failed to issue a refund, and then established a pattern of no communication with the consumer. This is all documented. I am kindly requesting a refund in the amount of $323.38 to be mailed to me via check within 60 days of this complaint. If that does not occur, I will be filing a complaint with the ******** ************************** the home state of Liberty Media, owner of Formula One.