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Business Profile

Call Center

InmateCall.com

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for InmateCall.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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InmateCall.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a unlimited plan and I am unable to receive calls o have recieve calls although I've done everything I was supposed to do.

    • Initial Complaint

      Date:07/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased twice from this company, inmatecalling.com. I bought unlimited minutes on May 31st for $29.98. They tried charging my card again because they said I have to pay every month and I didnt pay so they closed my account and didnt refund my money back. Also they service did not work when my loved one tried calling the special number they give you and the service was not used. So I tried with them again instead this time on July 7th I bought a 500 minute plan for $24.98 and the service still does not work and minutes and when I log into my account I see minutes have been used and I havent answered or accepted a call and Im also not getting every call from my loved one in prison when they call. They said they called for time and only got one missed call from them. And of course they wouldnt provide me with a refund. Buying minutes and still have to put money on my phone on GTL defeats the whole purpose of the service it doesnt make sense and the information they provide is very misleading and confusing. And I emailed them and they are rude I feel as though this is a scam and they are getting off on people!

    InmateCall.com is NOT a BBB Accredited Business.

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