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Business Profile

Chiropractors D.C.

The Joint: The Chiropractic Place

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to The Joint Chiropractic **************************************************************************************** for a one time adjustment on a reference from an co worker and was coerced into purchasing a membership that I did not want and had no intention of signing up for. I knew I would not use the service regularly enough to warrant a membership and made that clear from the beginning of my visit. The person working the front desk assured me I could easily cancel any time and that was not at all the case. After 2 months of membership and only 2 visits (membership allows 1 visit per week) to the clinic, I called in to cancel exactly 2 days as instructed before my billing cycle and was informed that it would have to be done in person. This left no time to go in and cancel. I explained that I live an hour away, work two jobs, literally have no time to stop in and wouldnt have signed up if I knew I would have to handle the cancellation in that manner. No other option was offered. This does not constitute an easy cancellation as I was told it would be on my first visit and sign up. In the ***************** a verbal agreement between two parties is considered contractual and I will hold the joint to that verbal contract regardless of the lengthy and confusing paperwork they hide their wordy policies in. I was unlawfully and deceitfully coerced into a service that I made clear was unwanted. The contract was signed under duress and and the misrepresentation of their cancellation policy is a breach of the contract. This misrepresented sales pitch clearly violates my consumer protection rights and is in serious misalignment with Better Business Practices. I would prefer to resolve this here, quietly and amicable rather than leave horrible reviews and protest their business for years to come.

    Business Response

    Date: 03/24/2023

    A refund was applied to the individuals credit card.

The Joint: The Chiropractic Place is NOT a BBB Accredited Business.

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