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Business Profile

Disability Access

Accessible Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Disability Access.

Complaints

This profile includes complaints for Accessible Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Accessible Systems, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Accessible SYSTEMS OF greeley, co refused to pick up a stairlift belonging to them that was no longer used. They sent a contacted named ******* but ******* first said he would, then told me he would not. This heavy equipment require two strong persons to handle. I dont want to keep it in my garage. Its a model that does not fit my house.

      Business Response

      Date: 04/22/2025

      This client has confused Accessible Systems with another company.  We do not have a ******* working for us.  Client is contacting BBB to retract complaint.  

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a handy move ceiling lift system for my mother in August of 2023, 9 months ago. In the last few months we have made several attempts to request service for this malfunctioning ceiling lift motorized unit and get no return calls. The system needs to be serviced and the problem is continually getting worse. This is our only means of moving my mother from bed to wheelchair. This was an expensive system, $10,000 for 10 ft of track and a lift motor. They need to address our issues now not later.

      Customer Answer

      Date: 05/15/2024

       
      Better Business Bureau:

      complaint ******** has been resolved

       

      Sincerely,

      *******************************

      Business Response

      Date: 05/15/2024

      Hello, Thank you for take the time to share your feedback. Our local manager, ****, reached out last night and it sounds like there was some miscommunication/confusion. We're sorry about that. Our technician was out yesterday morning to get the issues with the ceiling lift solved so that you can safely transition your mom at home. I believe this complaint can be closed at this point. Please don't hesitate to contact us with any additional questions or concerns.

      Customer Answer

      Date: 07/05/2024

      When this ceiling lift system was purchased there were no options given for the types of slings available. The sling that arrived was inadequate for our use, crossing between the legs. After months of complaining about a non-user-friendly sling, We were finally told there is a sling available that goes under the thighs and not between the legs, a two piece sling, and this would be much more appropriate for our situation. But they didn't bother to offer that sling Initially when we told them the sling between the legs was not appropriate. So now they are making us pay for a more appropriate sling and pay an additional $750 for that sling. Deceptive practices.

      Business Response

      Date: 08/12/2024

      We apologize for the issues in connecting with our team to schedule a service call.  Our clients can always call our Colorado offices at ************ for sales, service, or other questions.  In reviewing our records, it does appear you were able to get your lift repaired.  If you have any future issues, please reach out to us immediately so we can address the issue.  Thank you!

    Accessible Systems, Inc. is NOT a BBB Accredited Business.

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