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Business Profile

Electronics and Technology

TTEC Holdings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******** ************************************************ ************************ (917)771-9893 10/31/2024 Subject: Complaint Against TTEC Holdings, Inc. for Registration Suspension Without Proper Debt Validation Dear Better Business Bureau,I am filing this complaint against TTEC Holdings, Inc. for suspending my vehicle registration based on an unverified toll-related debt. TTEC Holdings is obligated to validate this debt under the Fair Debt Collection Practices Act (FDCPA), specifically 15 U.S.C. 1692g, but has failed to do so.Details of the Issue 1. Failure to Provide Evidence: **** has provided only a general itemized statement, lacking any photo or video proof confirming my vehicle's involvement in the alleged toll violations. Under 15 U.S.C. 1692g(b), **** must provide documentation verifying the debt's validity when disputed.2. Denial of Due Process: The Fourteenth Amendment protects my right to contest adverse actions like registration suspension. ***** actions violated this right by not allowing me to dispute the alleged debt properly.3. Lack of Notification: I did not receive any notice from **** regarding this debt. The Fair Credit Reporting Act (****), 15 U.S.C. 1681m, mandates that consumers must be notified of adverse actions.4. Amnesty Program Context: New York's Assembly Bill A9397 establishes an amnesty program for cashless toll debts incurred before June 29, 2024, allowing individuals to resolve unpaid tolls without penalties. It is unjust for **** to impose $12,050 in fines alongside the alleged toll debt of $1,451.16.Resolution Requested 1. Debt Validation: Provide evidence, including photo or video documentation, confirming my vehicle's involvement in the alleged toll violation.2. Reinstatement of Registration: Lift the suspension until the debt is validated.3. Written Confirmation: If unable to verify the debt, confirm in writing that my record is cleared.I request a response from TTEC Holdings within 14 days.

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They post jobs on different sites ( Workintexas ) and when they are filled or cancelled they do not update the information. They allow people looking for work to apply for jobs that are not available . I spoke to a representative at TTEC on 8/2/2024 made her aware of the issue and she would not allow me to talk to her supervisor and said supervisors do not talk to applicants and her name was *****.

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving multiple emails from TTEC requesting me to email my personal bank account information to complete former employee payment arrangement. Unfortunately, I did email my personal bank account and routing number to the ********************** as requested. I keep getting emails that say:If you have received Severance/SUB Pay after termination of employment, kindly attach to this email the scanned copy of your signed Severance/SUB Pay letter so we can proceed with this request.Also, kindly confirm how you want your Severance/SUB Pay to be received:* If Direct Deposit, please provide the account number, routing number, and type of account (savings or checking). * If Check, please provide the address where it should be delivered.

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I was looking for a remote position job this company got in touch with me they wanted too much information such as ******** login bank log in info so I went along with giving my info just for them to lock and change my ******** login info to there suppose accountant info and now they refuse to contact me at all this has been the most unprofessional experience Ive ever dealt with.Big scam

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok so I was working for Ttec the company was not that bad until they got hacked and lied to all the employees about our information being hacked also so I get a letter stated my information has been hacked and my ssn and all so now Im scared that my identity is at will from the lack of sercurity with Ttec and then the management team lied for 6 months to a year before we got. The mail and found out ourselves also the company needs to be investigated because something fishy going. On and I wanna know who going to protect our information moving forward

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Using the app ******** (meta), I saw a listing of a home job that seemed interesting to me, I messaged an individual under the name of "*********************", in this message they provided more information on the description of the job and what was to be expected. It seemed like a good fit and I was prompted and given a specific code to follow up with their "hiring manager", that went by the name of "****** Allens", from a company named "Ttec", to do the interview. In this process, we went back and forth through ********* Teams, which seemed like a convenience at the time, I didn't have to stress myself out to impress these people over video chat. After a few minutes, I was told I was hired for the position. They sent me documents and an employment letter to sign and send back to them. After giving them personal information and setting groundwork for what was expected from the job, I was told about the opportunity of flexible hours, above minimum wage pay, and not to mention I was going to be doing all of this at the comfort of my home. I was also told the supplies and everything I needed would be provided by the company, so one thing less to worry about. All of a sudden I was told, that rather than the company providing me with everything, I needed to order the supplies to get the job done, and I would be given a check by the company to deposit into my account to pay for it all. I wasn't opposed to this new idea and at the time it didn't sound like a bad one, so i deposited the check into my account and only $225 of the check was available which is one of the banks policies. Once the bank reviewed the check, the rest of the amount would be ready in my account to purchase the items. Since I would have to wait 3-5 business days for the rest of the money to be in my account, I informed the "hiring manager" aka ****** Allens, that the full amount was yet to be in my account. onclusion that it would be best to send the money to the "vendor" so the supplies would be sent.

    Business Response

    Date: 07/21/2022

    Premier Members Credit Union would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have researched the issue and worked directly with the consumer to resolve their issue.

    Customer Answer

    Date: 07/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

TTEC Holdings, Inc. is NOT a BBB Accredited Business.

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