Reviews
This profile includes reviews for Footprints Floors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
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Review fromMegan E
Date: 09/13/2023
1 starMegan E
Date: 09/13/2023
One of the worst experiences I have had. First subcontractor showed up alone, unable and unwilling to move furniture. Tried to convince us to lay flooring over old tile. Had to bring in new subcontractor to finish job. Overheard job supervisor tell new guy he would pay him extra.Second part of job started on Labor Day with no notice to us so we had to empty room first thing that morning. Had to lend tools to both subcontractors. Had to drill holes in new tile to replace threshold strip ourselves.Footprints charged us $600 for floor leveling compound saying they used 6 bags when they only used 2. Bags cost $33.75 at Home Depot.Would never trust or use this company again.
Footprints Floors
Date: 09/15/2023
Hello ***** and thank you for contacting Footprints Floors of ******. We are very sorry that you did not have the ideal experience that we hope all of our customers have. In-home construction can be an inconvenience and we do our best to prepare customers for what to expect but unknowns are always possible. After researching your project history, we do see that leveling was included in the proposal and you are welcome to contact ***** or ***** if you would like to see a copy of that again. Also, while you are able to see bag cost from a store, this does not include the labor involved in the work which is what you hired us to do for you. As we had previously committed to you, a check is in the mail to you for the difference owed on the unused bags. We stand by our work and commitment to excellence so please contact our office if there is anything else we can do for you.Review fromShena L
Date: 08/23/2023
1 starShena L
Date: 08/23/2023
Met with ***** on 8/11 and then he ghosted me.Footprints Floors
Date: 08/24/2023
Hello *****,
Thank you for your review; however, you have left your review on the ******, ** BBB and not the ******, ** BBB. Each of our locations is individually owned and operated so I will forward your comment to the appropriate person in **** who can assist you. In the meantime, I'm very sorry that you feel there was not follow up to your meeting with *********** I hope that your concern will be resolved!Review fromMichael K
Date: 03/30/2023
1 starI paid them to repair the floors and refinish them. They attempted to refinish my floors twice. First attempt the Stain looked good, but once the polyurethane went down there was some kind of reaction and caused bubbles to form throughout the floors and stairs. So they decided to try it again, once again the stain looked good, but once the finish went down something happened. It caused the floor to look like it was now painted and not stained. The bubble issue also came back, so their attempt to fix that issue did not work. They never tried to fix the stairs, so the stairs still have bubbles. Instead they just gave me some money off the price of the stairs, but comes nowhere close to what I paid for them to be done in the first place. I also found that they only attempted to fix part of my closest and not the whole thing. They charged me for a few things that were never done. 1. They were supposed to water pop the floors, which if this was done might of prevented them from needing to put 2 coats of stain down. 2. They charged me to haul away trash from my property, but just ended up putting it in the dumpster I already paid for and had a weight limit allowed.3. They never put up plastic barriers or taped anything off. So my kitchen and bathroom were dusty. Along with my baseboards being damaged and other things.4. They were supposed to buff my floor after the second coat of finish before putting the 3rd coat on. This never happened both times. They got stain all over my walls, banister, doors, and bathroom sink and kitchen floor. So now I need to sand and repaint multiple things throughout the house. Also learned they fired the 1 guy who was the lead on doing the work at my house.Would add more details if I had the room and was allowed. So this is a short version of some of the issues I had with the company.Review fromR. D.
Date: 09/14/2022
1 starR. D.
Date: 09/14/2022
Headquarters will do nothing when you have a problem with an unresponsive local franchise. I have called and left messages and no one has called me back. They take no ownership of their name and say "not our problem -- that's a local issue." What a reprehensible company! My floors are damaged from THEIR people. It's THEIR name. It's THEIR franchise. Stay away.Footprints Floors
Date: 09/15/2022
Hello **** and thank you for contacting our corporate office. This is the first time we are hearing of your frustration. Would you mind contacting us directly to try and support resolution of your claim? We care very much about our franchised locations and their customers. Thank you.R. D.
Date: 09/15/2022
Disingenuous response from the company. Called twice and left two messages with the answering service before resorting to BBB. Never heard back until I left a negative review and they tell me to call again and leave yet another message. This is image control, not customer service.Review fromMarcus R
Date: 07/31/2022
2 starsMarcus R
Date: 07/31/2022
I had **** ( ********, **.) lay vinyl plank flooring. The flooring job turn good but the quarter round wasn't installed around the cabinet and island. made 3 calls, talked to **** once, left 2 messages.Footprints Floors
Date: 08/05/2022
Hello ****** and thank you for your review. You have left a review on the ****** BBB page which is not associated with ****** page in ****. I am, however, very happy to reach out to him and let him know that you would like to receive a response back from him about the quarter round concern. His lack of response is unlike him as he is very professional. We take pride in completing jobs and ensuring customer satisfaction.
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