Complaints

This profile includes complaints for Rise Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rise Broadband

  61 Inverness Dr E STE 250 Englewood, CO 80112-5147

  
• 

  Rhino Communications, Inc

  7047 Freemont Street Dallas, TX 75231

• 

  Rhino Communications

  1026 W. Main St Durant, OK 74701

• 

  Rise Broadband (formerly Digis)

  727 E Utah Valley Dr. Ste 101 American Fork, UT 84003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible service. I have been without internet for over a week. It took Rise Broadband 8 days to send a technician out, only for the technician to say that Rise Broadband's towers will no longer be able to provide internet to my home. Making matters even worse, Rise Broadband refuses to offer a full refund for the month where I've been without service.

  

  Business Response

  Date: 06/05/2025

  June 4th, 2025
  ***** *****
  *****************************************************************************************
  Attention: ***** *****
  Phone: **************
  
  RE:  BBB Case #******** Poor Customer Experience
  
  Dear ***** *****,
  
  Ive tried reaching you by phone to discuss your concerns but havent been able to connect. I want to sincerely apologize for both the delay in scheduling a technician and the experience you had during the service visit.Thats not the level of service we aim to provide, and I regret that we didnt meet your expectations. We expect our technicians to deliver courteous and reliable support, and I truly appreciate you bringing this to our attention.
  
  We have credited the entire month of May to your Rise Broadband account.
  
  Wed like to schedule a visit from a different technician to reassess your service including checking connectivity to nearby towers and exploring ways to improve your current setup. If you'd like to arrange that appointment or discuss anything further, please don't hesitate to reach out to me directly at ***************************************************************.
  
  We appreciate you bringing this to our attention. Your feedback is important and helps us improve our service.
  
  Best Regards,
  
  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  Leave us a review online!  Google  |  BBB
  

• Initial Complaint

  Date:05/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called today to get a quote on internet and the customer *** was extremely rude and demeaning. I told him I didn't want to schedule a tech because I wanted to think on the price and he was extremely rude told me why are you calling if you don't want the **** internet and then hung up on me. This is a major problem I will not EVER be using rise broadband after my experience and would like a formal apology from the business for the behavior of the employees. *** this is the third time trying to call and being disconnected your business is a joke.

  

  Business Response

  Date: 05/23/2025

  May 23rd, 2025
  *** *****
  **, 84320
  Attention: *** *****
  Phone: **************
  
  RE:  BBB Case #******** Poor Customer Experience
  
  Dear *** *****,
  
  Thank you for reaching out to us through the Better Business Bureau.
  
  As we discussed during our phone call, I want to express my sincere apologies for the experience you had when contacting our team. At Rise Broadband, we hold our agents to high standards of customer service, and it's clear we fell short in this instance. I truly regret that we did not meet your expectations.
  
  We appreciate you bringing this to our attention. Your feedback is important and helps us improve our service.
  
  Best Regards,
  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  Leave us a review online!  Google  |  BBB

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I call rise tech support for a service outage *** general slow speed. I have called many times in the past 3 years for similar issues. I was told by tech support that I had very strong signal to the tower and they would have to come out to my house to the equipment. The following day I received a phone call from tech support and I was told all of my speed issues were a result of the tower equipment and they would be replacing the tower equipment soon. I went on to discuss my speed issues. I have been paying for 100mbs for over 3 years now and never would have above ***** mbs. The tech told me that they did not have nor offer 100mbs in my area. So I call customer care seeking a refund of the difference from 100mbs to 50mbs. They can't supply the speed I was paying for. The difference was a total of about ***** in plan fees for the past ************************************************* 3 months of billing corrections not the full 36 months I have been paying for service they can not provide. I thought that was ridiculous and asked to escalate my request. I was told I couldn't reach anyone higher and that was all they could do.

  

  Business Response

  Date: 04/24/2025

  4/24/2025
  ****** ********
  23175 *************,
  ******, CO 80808
  Attention: ****** ********
  Phone: ************
  
  RE:  BBB Case #******** Billing Dispute
  
  Dear ****** ********,
  
  Thank you for contacting us through the BBB. 
  
  As we discussed over the phone, Rise Broadband was unable to reliability provide the up to 100mbps service that was being paid for and sincerely apologize for any inconvenience that this may have caused. We work continuously to improve speed and reliability of our network,and upcoming work is planned in your area, with the intent of improving the overall service quality we can provide.
  
  In recognition of the issues experienced, we have provided a $250 credit and a $10 discount for the next 12 months to your Rise Broadband account. We have also changed the service to our up to 50mbps with ************** for a discounted rate.
  
  Thank you for your time and patience in this matter, and for being a valued Rise Broadband customer.
  
  Best regards,
  
  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  Leave us a review online!  Google  |  BBB
  

  Customer Answer

  Date: 04/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I'll also make it clear on the record that this deal made was not for a full refund as rise did admit fault but refused to refund the entire amount.  Simply put I paid for a service that they could not provide.  I settled for a lower amount to resolve quickly. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rise Broadband is my internet service provider at the referenced address. Since March 1, 2025, I have been completely without service for multiple days, on two occasions, and spotty at best service the rest of the time. I currently pay $144 per month for 50mbs service. Usually, I am lucky to be able to receive 15 - 20 mbs service, many times below 10 mbs. They do not voluntarily offer credits for the time you are without service. You must contact them in order to receive one. Their tech support/customer service **** cannot give you any info as to when service will be restored or what the issue is, and call-backs from management take at least 24 hrs. I utilize medical equipment that is dependent on reliable internet service. This whole thing is VERY frustrating.

  

  Business Response

  Date: 04/17/2025

  Thank you for reaching out through the BBB.
  Upon reviewing your account and service history, we found that network-related issues began affecting your service in early March.We're happy to share that these network issues have since been resolved, and our technicians have not observed any further service interruptions.Additionally, our technical team identified and corrected a configuration issue with your router. We hope these adjustments have resulted in improved service quality.
  To address your billing concerns, we have updated your account to our loyalty plan, as discussed. Beginning with your next billing statement, you will receive 50 ********************** at $64.23/month.
  We appreciate your patience throughout this situation and thank you for the opportunity to continue serving you.

  ****** ********-*******
  Executive Services
  
  ********************************************************************************************
  
  E: ***************************************************************
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2025, an unidentified male approached my home with wi-fi services. I asked for a business card to help gain trust, yet the male was not able to provide me with any further information, besides his cell phone which showed "Rise Broadband" details. Reluctantly, we decided to proceed with service due to the savings offered. I was told due to the weekend, that I would be getting an email about service dates soon. On January 28th, service was supposedly set up. When techs were at my home, my husband tended to them. No passwords were provided, but he was also told cables needed to be buried for the service. Which led me to believe service was not yet established. Recently, about a week ago, we came home to what appeared to freshly buried cables. No one followed up to let us know we were ready to go and begin using service, so we waited. On February 19th, I decide to attempt getting answers by logging into my account. At this time, I noticed a total fee of $85.84. Upon initial set up, I was told I'd only pay $35. This fee is more than double now, and I have not even been able to use service to date. I attempted speaking to customer service in regards to my issue on February 20th, and after speaking to management, I was still not assisted in helping ease the burden caused by their lack of professionalism, and lack of good, trustworthy business practices. I'm simply asking for a reimbursement of the extra fees accrued. As of today, I have paid my statement balance of $40.42 and wish to terminate service. Unfortunately, I have been mislead and misinformed and do not wish for this to happen to other innocent customers.

  

  Business Response

  Date: 02/25/2025

  Dear ******* ******,
  Thank you for reaching out through the BBB. I sincerely apologize for any confusion or frustration this situation may have caused.
  Upon reviewing your account, I understand there was a miscommunication regarding the service setup and billing. We offered a two-week credit for the inconvenience.Our records indicate that this offer was declined in favor of cancellation.
  Regarding your first billing cycle, the totalincluding taxeswas $40.42 ($35.00 pre-tax). This covered the service from January 28, 2025, to February 27, 2025.The second invoice you received included that same service period the upcoming service period of February 28 March 27.
  Rise Broadband sends statements two weeks in advance of our service periods, which is why you received two so closely together, and why it may have appeared as though your price changed.
  We sincerely apologize for the confusion. We hope that we can re-earn your trust and your business. If you choose to reinstate your service, we are more than happy to assist to ensure that the process is smooth. 

  Best,
  ****** *******
  Executive Services
  
  ***********************
  ********, *** 80537
  
  
  E: ***************************************************************  
  
  
  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22970375
  
  I am rejecting this response because:

  As of February 21st, I have already terminated my service.  A credit will serve me no good when I've stated I wish to terminate service. I appreciate the offers, but my decision to terminate and not reinstate service is final. I've taken care of my $45.42 balance so that my account can be in a good standing. Although, I never should have been charged this fee for service I never had/used. After speaking to a much more understanding representative on February 21st, he did offer to refund the $45.42 in the form of a check mailed to my home address. I accepted this refund, as this is all I have been requesting from my initial call with the two young ladies who did not wish to help with my request on February 20th. I truly hope that Rise Broadband can fulfill this request. I am looking forward to receiving my refund in a timely manner. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** (formerly Digis in my area) since 2013. The Plan I had when I was with Digis who I believe Rise broadband purchased was an unlimited plan. When **** purchased my contract, they "accidently" changed my plan to a limited plan. As soon as I realized I was paying more than I contracted, I notified them, and they corrected the overcharges and fixed my plan "back to the unlimited plan" this was in 2013. Until October of 2024 I never received a bill higher than the "agreed unlimited plan rate" (started in 2013 as $59 but has increased to $75) of $75 Octber my bill was $83 then $113 in Nov, $283 in Dec, & $233 in Jan.I called to find out why & was told my plan was a limited ******** had gone over. I Allways have had unlimited data they said I had not? This cannot be the case for many reasons (1) between ********* I had a teenager living here & never went over? (2) 2018-Aug of 2024 the 2 adults in the household had never gone over? But suddenly I have gone over 4 months in a row. They said I chose that *********** could not do anything for me. Then they *** said that the one payment of $83 was not an over limit, it was a computer mistake that all plans got accidently charged but the where only ***aying people who called. after ***lacing my internet provider, I called spoke to a supervisor who informed me they are NOT allowed to do any financial corrections for over ************** could transfer me to continue my ********************* else.They owe me $412 in overcharging my unlimited service

  

  Business Response

  Date: 02/20/2025

  2/20/2025
  ****** ******
  ***********,
  Blackfoot, ID *****
  Attention: ****** ******
  
  RE:  BBB Case #******** Billing Dispute
  
  Dear ****** ******,
  
  As we discussed over the phone, Rise Broadband does not have any record of your up to 5mb plan being on an ************** plan or any indication that the plan was changed until it was upgraded to an up to 50mbps with ************** when speaking with one of our agents on January 9th, 2025.
  
  Regarding the agent who discussed the $83 payment that was made on October 2nd, 2024, I would like to apologize again for any misinformation provided. Rise Broadband went through a rate increase which increased the price of the service by $8.00,going from $75.00 to $83.00 per month.
  
  There was a separate error which caused data overages to be delayed by one to two billing cycles,resulting in some of our customers seeing two different data overage charges in one month. In the event that a customer contacted Rise about these charges,we would offer to waive one of the overages as a courtesy due to any confusion this caused, even though the charge is valid.
  
  As the service was upgraded to an ************** plan on January 9th, 2025, we have waived $200.00 in data overages and will refund this to the mailing address on file.
  
  We sincerely hope this provides clarification to your concerns, thank you for having been a long-time valued customer!
  
  Best regards,
  
  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  Leave us a review online!  Google  |  BBB
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22880516
  
  I am rejecting this response because:

  The claim is when I signed up for service in 2013 I chose a limited plan priced at the EXACT same price as an unlimited plan.  They also claim that it is possible that for over 11 years with a teenager and 2 adults in the house for 8 of them we never once had a overage of 5mb of data until it was only 2 afults working out of the home50-60 hours a week,  the EXACT 3 months following a plan "pricing" change in OCT of 2024.  This "plan pricing " change definitely changed plans from unlimited to limited. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,We cancelled our service and turned in the equipment with a ************ on December 29, 2024, I received an email February 2025 stating a past due balance. When I called to ask why our account was still active they said no one called and cancelled the service. My partner turned in the equipment with a Rise employee, but they had no record. So I am left paying for a service at a place I did not live.

  

  Business Response

  Date: 02/10/2025

  Dear ****** *********,
  Thank you for reaching out to us through the BBB regarding this matter. After a thorough review, we were unable to verify that a cancellation request was submitted prior to February 3, 2025.
  Per our standard policy, customers must contact us directly to request cancellation and ensure they are no longer subject to billing. As there is no record of an equipment return or account cancellation before the provided date, we have confirmed that the charges in question are valid. The remaining balance on the account stands at $0.00, following your payment processed 2/4.
  Best,
  ****** *******
  Executive Services
  
  619 SW 14th St
  *******************
  
  
  E: ***************************************************************  
  
  
  
  

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22897159
  
  I am rejecting this response because: I turned in the equipment to a Rise Broadband employee in December.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a $5.00 fee on each monthly bill for only customers who request a MAILED BILL. I have spoken to several Rise supervisors and they claim that the $5.00 is built into their system and cant be removed. This charge is completely unfair and WRONG. Every customer who gets a mailed bill should know about this scam.

  

  Business Response

  Date: 01/13/2025

  Dear *** ******,
  Thank you for reaching out regarding the $5.00 fee for mailed bills.
  We charge a fee for paper statements to encourage more environmentally friendly and cost-effective practices, such as opting for electronic statements. Processing and mailing paper statements involves additional costs,including printing, postage, and labor.
  By transitioning to electronic statements, we can keep our overall costs down and pass on those savings to our customers. All our additional fees are disclosed here:
  Additional Fees and Payment Terms Disclosure Statement - Rise Broadband
  Thank you for being a valued customer!
  Best,
  ****** *******
  Executive Services
  
  *******************
  ********, *** 80537
  
  
  E: ***************************************************************  
  
  
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22794240
  
  I am rejecting this response because:

  This response is the very same wording that has come from Rise since this issue has arisen.  Lets get down to brass tacks!

  First and foremost, this $5.00 fee is JUST WRONG.  Rise has billing-associated cost in either paper or electronic billing.  In charging this fee, you are FORCING customers to pay by electronic billing.  Your explanation of using electronic billing to ENCOURAGE customers to use the more GREEN METHOD is no choice at all.  By charging us a fee of any amount of money to receive a paper bill is unfair and JUST WRONG.  

  THE EXPLANATION OF PAPER BILLING CAUSING ADDITIONAL LABOR COSTS IS CLEARLY A RED-******* excuse as the billing process is already set up on a computerized, automatically generated system whether the bill goes out electronically or by paper.  Pushing a button to send out a bill electronically or by paper involves the same amount of labor.  Additionally, paying on-line exposes my financial information to cyber hackers, something which no corporation has been able to guarantee safely.

  I AM ASKIng RISE TO REMOVE THIS FEE, NO ONLY FOR ME, BUT FOR ALL WHO ARE PAYING THIS OUTRAGEOUS FEE.

  *** ******
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rise Broadband continues to have service issues in ****, ** losing service 1-5 days per month. This latest event was on New Years Eve going into New Years day losing connecting for more than 24 hours. An outage alert was not sent until 16 hours after the outage and there is no 24/7 support so calling them you can't inform them of an outage. There is no option online or through a mobile app. This inconsistency with their service makes it hard to rely on them for working from home or basic internet needs. Unfortunately, when all your services are streaming services, there is no other option. While having a New Years Eve party and needing internet for activities, it went out ruining the event. A new provider is currently digging lines for service in **** and so many are excited to switch. We expect Rise to have a backup if a line is cut, have 24/7 support and resolve this issues within a reasonable timeframe, not DAYS. Also, it is unacceptable that a user has to call for a billing credit, knowing that an entire town was out of service. This should be automatic and a standard customer service expectation. In the ************************* months of me moving to this town, I have counted at least 13 days of outages spanning past 2 hours several over 24 hours.

  

  Business Response

  Date: 01/09/2025

  1/9/2025
  ***** Kzuik
  **********************************************************************
  Attention: ***** Kzuik
  
  RE:  BBB Case #******** Service Issues
  
  Dear ***** Kzuik,
  
  Thank you for contacting us through the BBB. 
  
  After reviewing the service history for your account, we acknowledge that you have been impacted by multiple service disruptions in recent months. To date, you have been credited $79.67 to account for these disruptions.
  
  We understand the importance of uninterrupted service and the impact an internet outage can have on daily life.While some circumstances are beyond our control, we recognize that we have not lived up to the high standards of service you expect from us. Our teams are continuously working to improve the stability of our network, ensuring a more seamless connection regardless of circumstances. Additionally, we are committed to enhancing our proactive communication with customers.
  
  Thank you for your patience and continued support as a valued Rise Broadband customer. Should you have any further questions or need assistance, please dont hesitate to contact us.
  
  Best regards,
  
  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22759984
  
  I am rejecting this response because:

  First, the individual that responded spelt my name wrong.

  Also, several questions were not answered like why does a customer have to call for a credit knowing that there was an outage? Should it not be standard to make it automatic to ease customer calls and complaints?

  What steps are you taking in our area specifically to strengthen the network? A new provider is coming to **** and most of this town is considering moving immediately due to constant service issues. I have been told the same thing by many from Rise but it has been 6 months and have not seen any improvements.

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/27/2025

  1/27/2025
  ***** *****
  **********************************************************************
  Attention: ***** *****
  
  RE:  BBB Case #******** Service Issues (Rebuttal)
  
  Dear ***** *****,
  
  I would like to sincerely apologize for misspelling your last name in my last response.
  
  We are actively working on improving the backbone of our network by incorporating additional redundancies. These enhancements are designed to minimize the impact of network issues and improve overall service reliability.
  
  Thank you for sharing your valuable feedback regarding the crediting process for outages. At Rise Broadband, we are committed to enhancing our ***************** and your input plays a vital role in helping us achieve that as work to improve that process.
  
  Thank you for your patience and for being a valued Rise Broadband customer.
  
  Best regards,
  
  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  Leave us a review online!  Google  |  BBB

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I disagree with their response however not getting any actionable response from them.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disconnect requested partial refund since internet wasn't working and was denied. Paid a whole month for service for nothing

  

  Business Response

  Date: 01/07/2025

  1/7/2025
  ******** *****
  *******************************************************************************************
  Attention: ******** *****
  
  RE:  BBB Case #******** Final Balance Dispute
  
  Dear ******** *****,
  
  Thank you for contacting us through the BBB. 
  
  After reviewing the service history for your ************************** has agreed to refund your final payment via check to the mailing address on file. Please allow 2-3 weeks for the refund to be processed.
  
  Thank you for the time you spent with us; we truly appreciate your business and hope to have the opportunity to service you again in the future.

  Best regards,

  ***** *******
  Executive Services Specialist
  E: ***************************************************************
  Leave us a review online!  Google  |  BBB