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Business Profile

Jams

Brad B Jammin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jams.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brad B Jammin is a maker of jams. I placed an online order on 9/27/24 for 6 jars of jam totaling $62.25 ($54 jam, $8.25 **** shipping). My credit card was charged on 9/30/24 for the total $62.25. I received an order confirmation thanking me for the purchase on 9/27/24, order number *********.I have not received the order yet and have not been refunded. I emailed the contact email on their website, called their phone number, and used their online contact form to follow up, all multiple times on different days in case some communication wasnt working on their end. I have not received any communication back from this vendor since the original purchase email. I informed them a week ago that I wanted my order shipped by 12/11/24, or a full refund provided. Otherwise I would file a complaint with BBB to help.I am just seeking the order to be fulfilled or a full $62.25 refund to be given.

    Business Response

    Date: 01/15/2025

    This response is from **** *****, former owner of the Brad B Jammin brand and company.  I sold the brand to ************, which is at the address you have in the complaint and that can be found on the website.  The owner of the business is **** G (*********************************).  I forwarded the complaints to **** and talked to **** numerous times.  I still own the ************************** domain and the Brad B Jammin company and **** owns the jam business under the Brad B Jammin label.  I'm very sorry for ****** issues and I sincerely wish that **** would respond and fulfill this order, refund ****** money, etc.  Others experienced similar issues and they denied the charges through their credit card company.  This is not good for my brand and I have zero control over what **** does or doesn't do.  I have daily messages into him for the last 2 months and he's never responded to me either.  I'm personally awaiting payment for the summer of 2024 sales (i.e. our purchase agreement).  In other words, I'm frustrated by this experience too.  I built a great brand with amazing customer loyalty.  That no longer exists.  Maybe if you reach out to *** *************** you'll have better results with a response?  I really don't know what else to recommend.

    Customer Answer

    Date: 01/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you for your help. I was able to go back to this charge through my bank and have the bank reimburse me for the full amount. How they handled it with the vendor, I do not know. I appreciate your support.

    Sincerely,

    **** *****

Brad B Jammin is NOT a BBB Accredited Business.

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