Reviews
This profile includes reviews for 20/20 Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2 Customer Reviews
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Review fromMatt E
Date: 05/02/2025
5 starsMatt E
Date: 05/02/2025
I had my lasik done by Dr **** ***** and his team at 20/02 Institute and it was the best investment in myself Ive ever made! Having to wear glasses to the next days seeing 20/10 vision changed my life for sports, and taking in this world around us. Their service is top notch, its like the Four Seasons of medical procedures. I felt cared for, and have nothing but good things to say. Thank you 20/20 and Dr **** ***** for improving my life!
20/20 Institute, LLC
Date: 05/06/2025
****,
Thank you for your very kind words about our services. Our entire team prides itself on top notch visual outcome results, packaged in an extraordinary 5-star patient experiences.
Review fromJosh H
Date: 09/03/2024
1 starJosh H
Date: 09/03/2024
I went to FOUR different Lasik Doctors to make sure I am choosing the best option. I sadly, chose 20/20 institute. First red flag that you will notice, ************** will meet with you and be the nice face of the company. They do that for a reason because the day of your procedure you will meet the cold non friendly surgeon. If I met him the day of my consult I would have chose one of the other practices. My experience at 20/20 Institute was incredibly disappointing. After weeks of anxious anticipation leading up to my LASIK appointment, I was already nervous about the procedure. However, things only got worse once I was in the operating room. The surgeon seemed rushed, likely because he had multiple other procedures to complete that day.During the procedure, they struggled to get the suction cup to stay on my eye. After a few failed attempts, with little to no guidance from the surgeon, they decided to try again. I was left feeling like I had no instructions or understanding of what was happening. After the second failed attempt, they abruptly gave up without explaining why they couldnt proceed, just leaving me there laying down, helpless.This experience left me feeling completely disheartened and frustrated. I would not recommend 20/20 Institute to anyone who expects to be treated as a person rather than just another paying customer. If it makes people feel better too, I shopped around with 3-4 other practices and chose 20/20 because of **************, but learned that he does not conduct the procedures and has ZERO pull or control over the procedures. So make sure you actually meet your surgeon and like them if you go to 20/20!Update: I had lasik with a different practice two weeks later, I was in and out of the operating room in 10 minutes with no issues at all and my eye sight is amazing! The opposite experience I had at 20/20.20/20 Institute, LLC
Date: 09/04/2024
Dear ****, We understand how disappointing it was for you not to be able to proceed with the ***** procedure that you had been looking forward to. However, a patients safety is paramount at 20/20 Institute, which is why ************************ could not proceed with your surgical procedure that day.
While I am not at liberty to discuss your affect and the particular circumstances that day, I can say without hesitation that if a situation like yours presents itself on any given day that places any one of our patients at unnecessary risk, we will not proceed with that procedure in the patient's best interest.
We value a patient's safety, and we pride ourselves on the personalized care that we provide to each and every one of our patients. As you know, 20/20 Institute did not hesitate to provide you with a full refund.
As you can see from the many other online reviews on this site, 20/20 Institute places the safety and care of its patients above all else and we will continue to do so. We are pleased to hear that you were able to locate a provider to perform your ***** procedure and we hope the very best for you in the future.
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