Complaints

This profile includes complaints for RIA Endovascular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RIA Endovascular has 3 locations, listed below.

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  RIA Endovascular

  10800 E Geddes Ave Ste 300 Englewood, CO 80112-3895

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  RIA Endovascular

  PO Box 371863 Pittsburgh, PA 15250-7863

• 

  RIA Endovascular

  8200 E Belleview Ave Ste 600E Greenwood Village, CO 80111-2898

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to RIA Endovascular the end of March 2023 to talk to an office manager. ******* answered my call, the call was to ask if I would be charged for a telehealth with *****************************. The phone call with ****************** was to discuss my wife's lump that was felt above the umbilicus area of the abdomen. He had forgot to mention it at her follow up appointment in February and I was told from office staff when I called prior to the telehealth call, that the lump was diagnosed a hernia on the radiologist report. He is a radiologist and I knew he could inform me to what the report said. I wanted to make sure I would not be charged for the call since the issue was in reference to the *** procedure she had done last August with him. She confirmed with me over the phone that I would not be charged for the telehealth call and that she would note it in my wife's account so *** ******* would know not to charge us. I received a bill in the mail last week from *** ******* for an amount of ***** that is for the telehealth call between me and ****************** on April 5th. I called ******* back this week to ask about the bill and she completely forgot talking to me about the matter. She said there must have been a misunderstanding and that all telehealth appointments are charged even after I explained the circumstance to her again why I wanted to talk to ******************. She kept saying well there is nothing I can do you'll have to call the ******* department and see what they can do. She didn't remember telling me that it would not be charged. This is no reflection of ****************** and what excellent care he has given my wife, this is against the office manager for telling me false information that is less than 2 months old. I should not be receiving a surprise **** after I was told by the same manager that it would be free of charge to speak with the surgeon about a continuing issue and that is what happened. If the hernia had been confirmed earlier with me and my wife, I would've never had to call him to ask about it.

  Business Response

  Date: 06/01/2023

  Sorry for the delay in responding to this complaint. The patient's name was not mentioned, so took some research to locate. We have reviewed this situation and although no one in the office remembers stating this would be no charge, they have been evaluating performing telehealth services and have since decided to discontinue them. Although CMS has advised they are billable, the insurances do not all seem on board with this and often applying a large OOP to patients. Since that is now our current stance, we agreed to write off this charge. The claim with this patient's insurance is being refiled as a VOIDED/Reversed claim, meaning we do not want to charge this to the insurance. This will allow the insurance to clear the amount applied to deductible and apply to new claims for this patient. 
  Our apologies for the miscommunication and hassle this spouse received with this service. 

  Customer Answer

  Date: 06/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************