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Business Profile

Mental Health Services

Denver Springs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was transferred to Denver Springs which is h*** on Earth. I had food poisoning and the nurses refused to let me see a doctor. The psychiatrist/doctor I had was named *********************. This man held me in the hospital for 8 days. My husband and therapist were calling everyday to get me out and my therapist was also trying to contact the facility. The staff refused to let me know when my husband and therapist called and the in-home therapists never contacted my therapist in ***********. I went in on December 1st 2021 and told nurses, doctors and therapist that I do not belong here as I am not a danger to myself or anyone else. I did everything I could and more yet after the 72hr hold I believed Id be leaving. The first doctor said Id most likely leave the following Wednesday and I insisted Id be leaving earlier since I dont belong here. Dr ********************* was more concerned over my insurance than what had happened. Without my knowledge ********************* placed me on a short term hold. I was mortified. My husband had already been looking at flights that weekend for me to return home. Not one member of staff told me nor my husband or therapist in ct. Saturday evening I got food poisoning. I did not tell anyone as I just wanted to leave the awful facility. I am vegetarian and was often given meat. I lost 15lbs in 8 days. I was vomiting and had diarrhoea till there was nothing left. I had to tell the staff as I could not attend the groups. The staff refused me to see a doctor and said food poisoning is not contagious. I had a room mate and was worried she would contract it. On Monday she had upset stomach and no staff member would write down that I had food poisoning. My husband ordered food from **** and got it sent to Denver springs, at this point Id ate a bowl of pasta which gave me food poisoning, bread rolls and water for the past 5 days. No one gave me an answer to why I was there.

    Business Response

    Date: 07/20/2022

    To whom it may concern,

     

    A thorough investigation was completed when **************** submitted a grievance with her concerns. Those concerns identified in ******************** complaint with the BBB are identical to those reported to Denver Springs in February of 2022. Attached are the results of Denver Springs investigation. These results were also sent to **************** via certified mail on February 14th 2022 and February 22nd 2022. 

     

    Please let me know if there are any further questions at this time.

     

    Sincerely,

     

    Kaylar

     

    *********************************,MBA/HCM
    Director of Quality, Risk, and Compliance | Denver Springs
    ****************************************
    **************
    Email: *************************

Denver Springs LLC is NOT a BBB Accredited Business.

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