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Business Profile

Property Management

Laureate, Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/09/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/20 we received an email with an offer to renew our lease and the company gave us until 7/1 to respond with accepting the offer or notifying them of notice to vacate. We notified them on 6/26 via email (which bounced back to us since the company does not provide any email contact that is consistently active, only if they reach out) and filled out the form on our housing portal on 6/26. On 6/27 ***** with the company reached out again to let us know they received our notice to vacate and provided information on next steps and what we could expect from them, and what they expected from us. Around that same time, a $15 administrative fee was added to our account. We believed this to be because it was close to 7/1 and that the fee would be removed since we notified our intent to vacate within the deadline and a lease was not executed. We paid our rent and other fees (trash, water, etc.) and kept checking our account. When the fee was not removed, I reached out via text on 7/6 asking to have the fee removed. I received a response on 7/9 that it would not be removed because we agreed to pay it per our lease, paragraph 11. Upon reviewing the lease from 2023 and checking Paragraph 11, the verbiage is written in such a way that we do not believe this should be our responsibility. Execution of a lease is defined as such when the obligations of each party are fulfilled by the end of the lease period, and both parties have signed (images attached of such definitions). And the text states our initial lease anniversary, which is 7/16/22. This is less about the money and more about the shady business practice this comes across as, on top of the poor communication unless it's befitting to the company (they provide less than 24-hours' notice for painters, for example, and expect that we'll be home all day on a weekday and there's no option to reschedule). We would like the $15 waived and suggest improving the language in the lease agreement for future tenants.

    Business Response

    Date: 07/23/2024

    The ***** was refunded to the client prior to this complaint being filed. Please close this file.

    Customer Answer

    Date: 08/08/2024

    Good Evening,

     

    This is to provide update that the business has provided refund for the issue. While the language still seems vague and we feel it could be reviewed/updated, they were responsive in resolving the issue.

     

    Best regards,

Laureate, Ltd. is BBB Accredited.

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