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Business Profile

Retail Wine

Vinebox LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription with Usual Wines, a direct-to-consumer brand launched by the founders of wine subscription service VINEBOX. They sent the package to the wrong address after I had already received it at the correct address last month. I needed this package weeks ago and did not want another shipment and to cancel my subscription. Package was sent back to Usual Wines but they refuse to refund me the full amount. According to the representatives that I've been communicating with via email another shipment was sent but we are out of town for the next couple weeks. I do not want or need this shipment. I express that I did not want to do business with them anymore.

    Business Response

    Date: 07/29/2024

    Dear *****************,

    Thank you for bringing this matter to our attention. We understand your frustration and appreciate the opportunity to clarify the situation.

    We would like to inform you that VINEBOX was acquired by ************** in 2021 and no longer has any affiliation with Usual Wines or their subscription services. After conducting an audit of our subscriptions, we can confirm that you do not currently have a subscription with VINEBOX.

    We recommend contacting Usual Wines directly to resolve any issues related to your recent shipment and subscription. We apologize for any inconvenience this may have caused and appreciate your understanding.

    Sincerely,

    ********** 
    Customer Service Manager
    ******************** by **************

Vinebox LLC is NOT a BBB Accredited Business.

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