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Business Profile

Roofing Contractors

Infinity Restoration (Regional Office for CO, WY, SD, NE only)

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Infinity Restoration (Regional Office for CO, WY, SD, NE only)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Infinity Restoration (Regional Office for CO, WY, SD, NE only) has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed with this company on June 22, 2023, to work with my insurance company to replace the roof due to hail damage. ************************* approved the work once I spoke with them. My contact said he was working with the regarding the money and would provide me updates.The text messages regarding the work and meeting the insurance contact started in August 2023. I reached out to the company starting in September 2023, with multiple excuses. Getting quotes, the weather has to be nice to work on my flat roof, the company was working on a large business with a flat roof and should be able to start mine mid-may. My skylight was leaking and *******************, my contact I reached out to them and he sent a person to patch it. I texted them again in early June and last Friday the 21st. He said they were still working on the large business job and had no date. I had a plumber out to fix my swamp cooler as it was leaking into a hole in my roof. That cost me money. I emailed, twice, the contact I was told owned this company to get the work done. ************************* at Infinity roofing. No response. If this is not done soon the process starts all over with the insurance company and my shingles have big holes in them. My **** is getting worse. I want the job done

      Business Response

      Date: 07/02/2024

      We have been in contact with the homeowner and are working towards an amicable resolution to this complaint.

      Customer Answer

      Date: 07/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their solicitors ignore my no soliciting signs 3 times a week, even after being told we are working with someone else, they continue to try to solicit business.

      Business Response

      Date: 06/25/2024

      This person is not a customer of ours, we have searched all of our data base's and can not find his info anywhere.   We are requesting the the complaint be removed since he is not one of our customers.

       

      Customer Answer

      Date: 06/26/2024

      Here is documentation from two separate solicitations by the same individual. 

      Business Response

      Date: 07/01/2024

      We sincerely apologize if our flier caused any inconvenience to you. We understand and respect "No Soliciting" signs and will take extra care in the future to avoid missteps in this regard.

      We  want to assure you our team is dedicated to work diligently in our community to earn business.  Our intention is never to upset our neighbors but to offer services to those who might find value in them.  We are committed to contribute positively to our local community rather then taking shortcuts or being burdensome.

      We appreciate your understanding as we continue to work hard to serve our community. If you would like to provide us with your address so we can insure **** doesn't knock on your door again, that would be most helpful. Or if there is anything else we can do to make this right for you please do not hesitate to contact us at ************, as I don't believe you have ever contacted us directly to resolve this.

       

    Infinity Restoration (Regional Office for CO, WY, SD, NE only) is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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