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Business Profile

Roofing Contractors

Weddle and Sons, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/2021 $79,375.00 The install of a Tesla solar roof has had problems from day 1. Over the past 3 years there are several problems including inverter, solar production, and electrical. I have been more than patient while they try to figure it out, but 3 years is way too long.

    Customer Answer

    Date: 11/25/2024

    Yes there is a warranty on the roof.  The present problems are on going since installation.

    Business Response

    Date: 01/09/2025

    In response to Mr. ********** comments below. Yes, the system had manufacturer issues with the inverter and battery (not workmanship related). Weddle and Sons made multiple trips to replace both of those through Tesla warranty. The system has been producing proper power since the installation and only recently dropped significantly. Recent drop in power was observed by Weddle and Sons on behalf of *****. Weddle and Sons made an initial site visit due to production drop and BBB complaint on 10/31/2024 to try to diagnose the issue, only to realize the problem is Tesla parts defects. Weddle and Sons then made a proactive trip to customers property in attempt to accelerate the warranty process with no cost to customer on 11/21/2024. The current drop in performance is under Teslas warranty and has been submitted to ************************** We are currently awaiting for direction from Tesla.

    Partial list of dates Weddle and Sons has made trips for diagnosis and part replacement on behalf of *****:

    - 11/21/2024

    - 10/31/2024

    - 09/30/2024

    - 03/11/2024

    - 11/28/2023

    - 11/20/2023

    - 11/07/2023

    - 07/25/2022

     

    Customer Answer

    Date: 01/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

Weddle and Sons, Inc. is BBB Accredited.

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