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Business Profile

Skin Care

The Hollywood Body Laser Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Hollywood Body Laser Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hollywood Body Laser Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for coolscuplting and was told that I was the perfect candidate. You will be sooo happy with the results, At the first check in there was NO change even tho **** tried to make me think there was. At the second checkin I had gained 10lbs and 5.5" in the treated area. I left in tears of frustration and feeling shamed by **** and was offered no solution. She said her manager was out of the office which was a lie. I was not happy with the answer and went back in to find out when he would be back. AT that time she was VERY rude to me and told me that she had talked to her manager and that he wanted me to call him. He did call me within a couple of days but I was at the hospital waiting for my sister to come out of emergency surgery so I wasn't able to talk to him. We played telephone tag thru the Holidays. I called him three more times and he never called me back. Not only am I out $3,600 but I am much worse of than I was before. Horrible customer service. The need to contact me and make this right.

      Business Response

      Date: 02/02/2024

      There seems to be inaccuracies here. I have tried to reach to client but I don't show any missed calls from her. Please allow more time for a resolution. I will try to contact the client directly again.

      Customer Answer

      Date: 02/09/2024

      He is being dishonest.  I left 5 voicemails for him and he never called me back.  On Friday of last week he sent a text message (see attached(.   He couldn't be bothered to make an actual phone call.  I responded on Monday and I never heard back.  I could not be more disappointed with this company.  I made a poor decision trusting them.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this business in early June to see if they would prescribe the same dose of Semaglutide I had been on before going in person. They told me a PA would be calling me for a consult and she had agreed to give me the same dosage that I had been on. A PA never called to discuss this with me. In fact, ****** at Hollywood Laser said the PA was a traveling PA and the phone they call her on had been stolen. They went ahead and sent the medication to the pharmacy in ******* without a consult. The medication ended up being a starter dose after they had agreed to continue my dosage on what I was on. When I called, the agreed to send me a new set of medication (4 syringes). When it arrived from *** the cold packs were hot and so were the syringes. I called the pharmacy in ******* and they said do not use the medication since it arrived hot and advised me to throw out. When I contacted the business, I called several times because they wouldnt answer. I asked for my money back. The owner was extremely rude and told me Im harassing them by calling their office. I told her I paid $500 for a product I didnt receive. I was scammed out of my money. I have text messages showing they were sending me the higher dose and that is not what I got. I also recorded the conversation with the owner and told her the pharmacy advised me to throw out the medication as the heat would break it down and it wouldnt be effective. She didnt care and refused to refund me. Perhaps the most shocking, is when I asked the owner on the phone what dosage they sent to me and she would not answer the question. I feel as a patient I have the right to know what dosage I was prescribed. I have this all in a recording and its really terrible. I want my money back because I paid for a product I didnt not receive.

      Business Response

      Date: 08/04/2023

      I'll will be reviewing this and getting back to you as soon as possible. I was unaware of the situation. *********************** G.M. 

      Customer Answer

      Date: 08/08/2023

       
      Complaint: 20412328

      I am rejecting this response because: the response did not offer a solution. 

      Sincerely,

      *********************

      Business Response

      Date: 08/16/2023

      I just reached out to ***** via phone call and left a voicemail. I will be able to refund the $500.00. Please have her contact me directly at ************. *********************** GM

    • Initial Complaint

      Date:12/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business never explained that they have a no refund policy. I do not speak English properly, and they took advantage of me. They charged my credit card.

      Business Response

      Date: 12/28/2022

      We have talk to the client and she is happy to move forward with her services with us.If you have any question please call me, ***********************, general manager on my cell at ************

    The Hollywood Body Laser Center is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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