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Business Profile

Solar Energy Products

Solaris Technology Industry, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 9/18/2022 for the following: IronRidge BHW-SQ-02-A1 Square-Bolt Attachment Hardware x16, IronRidge FlashVu FV-01-M1 Flashing w/ GripCap x16, IronRidge FM-CM-001-B Conduit Mount x1, IronRidge UFO-CL-01-A1 Bonding Module Clamp x32, IronRidge UFO-STP-40MM-M1 Stopper Sleeve x8, IronRidge XR-100-168A 14' Clear XR100 Rail x2, IronRidge XR-100-204A 17' Clear XR100 Rail x4, IronRidge XR-LUG-03-A1 Grounding Lug x2, IronRidge XR100-BOSS-01-M1 Splice Bar x4, and JA Solar JAM72S10-410/MR 410w Mono Solar Panel x14 for a total of $4847.32. I received the first two shipments without issue on 10/23/2022 from FedEx #************ and 10/24/2022 from FedEx #************. I received my second order on 10/28/2022 with one damaged piece delivered by Saia #***********. I had the damage recorded by Saia along with pictures with complaint #*********. There was one damaged IronRidge XR-100-204A 17' Clear XR100 Rail values at $65.90. I contacted Solaris immediately to get permission to submit an RMA and received a response on 11/1/2022 by ******** ******. I submit my first RMA with Solaris on 11/1/2022. I received my final shipment on 11/16/2022 from ODFL Dominion #*********** with two broken pieces. I had the damage recorded by ODFL Dominion along with pictures on reference #********. Both damaged pieces where JA Solar JAM72S10-410/MR 410w Mono Solar Panel with a total value of $529.20. I submitted a second RMA on 11/16/2022 with Solaris.

    I have received no contact or confirmation that any steps have been taken. I attempted to contact multiple Solaris at 720-474-6050 multiple times and left messages with no response.

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 23, 2021, we paid Solaris $2,259.73 for a battery inverter. On August ninth of this year, after Solaris had missed multiple dates for shipping or arrival, Solaris informed us via email that the next tentative shipping/arrival date for the battery inverter was to be another five months out, and Solaris asked us how we wished to proceed.In response to their request for direction, we told them on August 17th via email to cancel our order and to return our money as soon as possible. The very next day, Solaris emailed back to say that they would process a refund.On December 26, we emailed a follow up request for the refund.It is now February 24, 2023 - which is more than a year after we paid for the battery inverter and more than six months after Solaris said they would issue a refund. Solaris has yet to issue that refund.

  • Initial Complaint

    Date:01/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 27, 2022 I placed an order for solar panel mounting materials and Solaris took my online payment in full. The website stated and states (as of this writing), "Please Note: We are currently experiencing long turnaround times due to supply chain distruptions. New orders are currently shipping between 2-3 weeks from date of purchase."I began inquiries concerning my order on November 26, 2022, Solaris doesn't answer emails requesting information on when the purchase might be shipped.

  • Initial Complaint

    Date:11/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered and paid for $986 worth of equipment from Solaris ***************** over 4 weeks ago. I have asked for shipping updates twice, with no response. I have written emails using Outlook and their website, requesting cancellation and a refund, with no response. I have also tried calling over 5 times, nobody answers! This company has taken my money for goods that will probably never arrive, so I am seeking help getting a refund. My order number is *****.

  • Initial Complaint

    Date:11/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct.. 6th I placed an order with Solaris for 32 solar panels and was charged instantly for them. I knew there would be a 2 to 3 week wait for the items to ship. I reached out on Oct.25th asking for information on when it will ship. I received a response, Thank you for your order with us. We are writing to inform you of your order's estimated shipping window: On or around 11/15 Tracking information will be available and updated by 11/21 I waited till the 22nd of Nov. to reach out again. No one answers the phone and not response from my emails to them. I want a refund and will be seeking assistance from my bank as well. I have done business with them in the past, however I will not be doing or recommending doing business with them in the future.

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18356705

    I am rejecting this response because: They offered to send me a different sized solar module that doesn't fit my planned mount. I told them to give me a full refund or I would be filing a complaint with the better business bureau, not sure where the confusion is in the exact resolution I want. 



    Sincerely,

    ***************************

    Business Response

    Date: 11/06/2022

    Unfortunately the modules the customer ordered were delayed by the manufacturer. We offered to switch the customer to a module that we can ship out immediately and also offered to price match. We have not heard back directly from the customer regarding this so consider the matter still open. We request that he contact us to formally cancel his order or change out his modules.

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Though I do wish for my complaint to remain for the time and money lost due to the company never delivering the promised product within the promised time.

    Sincerely,

    ***************************

    Business Response

    Date: 10/24/2022

    The customer was refunded in full due to the extended lead time.

Solaris Technology Industry, Inc. is NOT a BBB Accredited Business.

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