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Business Profile

Solar Installation

SourceNRG

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

This profile includes complaints for SourceNRG's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SourceNRG has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SourceNRG

      14 Inverness Dr E Ste E112 Englewood, CO 80112-5605

    • SourceNRG

      9878 W Belleview Ave PMB 2076 Littleton, CO 80123-2101

    • SourceNRG

      500 S Australian Ave Ste 600 PMB 1177 West Palm Beach, FL 33401-6237

    • SourceNRG

      6855 S Havana Street, Suite 645 Centennial, CO 80228

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panel company Not finishing installation and collecting monthly payments. Not answering our txt messages or emails. Process has been going on for almost a year now. Solar energy company name is SourceNRG finance company ******** contract signed Sept 2023 Panel install 2/2024 still missing a battery project not completed

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they put solar panels on in dec 2023 did not finish the job i have a loan for$63000.00 dollars the system is not working 11 months later

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately Dec. 1 2025, Source NRG sold us Solar panels with install. They promised to install the solar panels, upgrade breaker box to handle the energy, and connect to *********** Grid. This was approximately $60,000.00. They placed the panels on the roof, but are not connected to anything and have not followed the contract written and signed. They fail to answer calls given and return emails. Just need help with this matter. This is causing me and my wife health concern.

    • Initial Complaint

      Date:04/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my solar panels installed and have been working or trying to work with this company since September of 2023. At first everything was fine, and the panels were installed and I do believe they are ready to use, but I have not been able to connect with any person at this company, the number on the website says it is not valid and the email I found was sent back to me. I have $50,000 worth of solar panels and have no way of using them and absolutely no information regarding them. Thank you

      Business Response

      Date: 04/29/2024

      Hi ******,

      We do apologize for the inconvenience!  I will have our technician contact you immediately to schedule a site visit to diagnose what the issue might be.  Please direct all future correspondence to **************.  We will be in touch shortly!

       

      Thank you,

      Customer Answer

      Date: 04/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2023 my wife and I were approached by Source NRG about doing solar for our house. We were told by the salespersons that the solar would provide enough energy that our electric bill would go down to the minimum of $17 dollars a month for most of the year. This would offset the payment for the solar. We also were informed that we would receive a tax refund of $10,000 for doing solar. This would also be used to lower our payments. Our utility bills have not gone down as we were told that they would (also the minimum in our area is approx. $35 not $17) and now we have additional payments for the solar as well as our electric bill. Also the program through the government is a tax credit where it only offsets money you owe so you do not get a big check to put towards your loan. This means our solar payment will actually increase in 18 months. The last day of installation they were supposed to set up an app for us to monitor our system but there were system problems going on and they could not do it at that time. They were able to get the app on my phone remotely but were going to return to educate me on the usage of it. They have not done this at this time. Communication during our process was always frustrating as phone calls or texts would go unanswered or we were told that someone would have someone else call us and they wouldn't. Our biggest complaint toward Source NRG is that as soon as our installation was complete they have "ghosted" us. Over the course of a couple of months we have left numerous messages both on voice mails and with employees, we emailed them and we have texted all of the numbers we have and had no response. On one occasion we did get an answer but the guy did not work at the company any longer but did get an answer for our question at that time. We would like to discuss these items and NOBODY will call us back.

    • Initial Complaint

      Date:04/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $22,000 for a rooftop solar install. While, I did get the installation, my contract states a system of 4.1kw and the panels are under producing. The contract also states the company will monitor, maintain and warranty the system. The company has disappeared. Phones are shut off. email servers are shut off. Many recent reviews stating the same experience or worse. I'm now paying for something I didnt get with no support to fix.

    • Initial Complaint

      Date:02/20/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a solar system installed and paid ***** dollars for it. Have been trying to get in touch with the company in regards to when I can actually activate and use my system but every email address that I have found - on their website mind you - has come back as not valid. I would just like a response to my inquiries.

      Business Response

      Date: 02/20/2024

      Hi ******,

      We apologize for the lack of communication and frustration getting in touch with our customer support team!  Our Operations Coordinator will be contacting you shortly to answer any questions.  It does look like everything has been submitted to the utility company to initiate your net meter installation so the last step is for Xcel to come and install the meter.  They will let you know when this is complete by leaving a door hanger notifying you that you now have permission to operate your system.  Please give our coordination team a call when this happens at **************.

      If there is anything else we can be of assistance with please let us know.

      Thank you,

      ********** Team

      Customer Answer

      Date: 02/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/12/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have unfinished work adding up to $6700 that they have schedule 2 times and not shown up for. Work was to be completed in summer of 2022. Can not get I touch on the phone or via email despite numerous attempts. Paying a loan with these fees attatched work not done

    • Initial Complaint

      Date:12/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 12, we signed contract for Solar Panel System with SourceNRG. ******** said project completes in 3 months and would only start paying after 3 months of the system working. It is Dec 4 today, heard nothing from them. We do not know what is going on. No communication to us. We called them to follow up, nobody would answer. We emailed; emails are just ignored. Now the financing- 3rd company they used for this project is asking for first payment on Dec.21, and the system is not even working yet.

      Business Response

      Date: 12/19/2023

      Hi ******,

      We sincerely apologize for the lack of communication and have looked into the issue.  Per our conversation, Xcel was waiting on the signed final document back from you.  This was completed and your net meter will be installed in the next 15 business days.

      Thank you!

      Customer Answer

      Date: 12/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please thank them for their response. It could have been better if they have communicated to us then I would not resort to filing a complain. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/09/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We feel ********** is in breach of contract. We were promised additional adders as part of the Model Home Package for the solar array installed on our residence. Multiple emails and phone calls have been made to SourceNRG to try to rectify the situation andhold them accountable to the contract. No response or resolution has been received from **********. Per the contract: "Energy efficiency upgrades will not be completed until 30 days after final inspection is completed and Permission to Operate (PTO) is granted. This process typically takes ***** days." PTO the solar system was granted by *********** on 4/27/2023. The energy efficiency upgrades have yet to be completed. Per the contract, ********** agrees to: 1. Provide an ownership program 2. Provide locked in rates. 3. Cover up front costs, permitting costs, and free premium energy efficiency upgrades. (May include but not limited to power filter, attic insulation, solar attic fan, etc. see list below.) - From Page 2 of contract: Additional adders provided by ********** include $5500 energy upgrades package (attic insulation, solar attic fan, blow door test, attic seal) We are requesting either a refund of $5,500 from SourceNRG for work that they have been paid for but have not completed. We have honored our end of the contract, now they need to do the same. An excerpt of the contract was uploaded on the BBB website along with complaint. The next steps are small claims court and grievance with the finance company (GoodLeap).

    SourceNRG is NOT a BBB Accredited Business.

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