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Business Profile

Trust Company

LT Trust Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trust Company.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Jeff B

    Date: 02/16/2024

    LT ********************** has the absolute worst customer service. My previous employer had our 401k with LT ********************** and when the company closed, we were forced to withdraw or rollover our funds. I elected to withdrawal my funds 17 business day ago and I have yet to receive my funds. I have made multiple calls into LT ********************** and the customer service is horrible, I spoke with *** and ******* from support who refused to connect me to a supervisor as they said no one was available. When I asked ******* about my last request for a call back, he advised the supervisor advised them to tell me they would just tell me the same answer. This is absolutely the worst experience I have ever delt with, hopefully your company does not choose to do business with LT **********************. I am still no closer to knowing where my money is!!!!

  • Crystal S.

    Date: 08/30/2022

    Crystal S.

    Date: 08/30/2022

    I worked for a company called ******** **** for 4 months that has these people as their retirement plan for their employees. I had started mine and then shortly thereafter was released from work. I have been trying to get a hold of this company since I was released from work over a month ago and cannot get in touch with anyone. I created my password and my account login at the company but now I cannot log into this account to save my life. It is very frustrating to know that you have money there that you can't even do anything with because you're simply locked out of the account. I have tried emailing, calling, and even going through my old company to get the information but so far to no avail. I find it very strange that a retirement company that handles people's money wouldn't have a better way to contact them for issues.

    LT Trust Company

    Date: 09/13/2022

    Hello *******, Thank you for this customer review! We appreciate all feedback to assist us with improving our customer service!I will be researching for you the issues you mentioned today.I can provide you with information now for logging into your online account. If you have not yet tried, please select the 'Forgot User ID/Password' on the log on page as this will assist you with logging in again.I have confirmed you are not locked out of your account at this time. Three unsuccessful tries will block you but you can call us at ************** between the hours of 7:30 am and 5:00 pm Mountain Time, weekdays, for assistance.Your former employer, ********, ***** has not yet updated your retirement account record with your date of separation. Once this is done, you will be able to complete your Full Withdrawal Online upon successful log on access. Please contact ********, **** to get an estimated date they will be updating this on your account record here at LT *************************** I have reviewed our incoming calls and your account record, I will respond again and will also be contacting you via phone to assist you with your account access and any other requests.Thank you!

LT Trust Company is NOT a BBB Accredited Business.

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